Elements 10 crashes when I try to convert a directory of TIFFs to JPEGs

With this error...
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    PhotoshopElementsEditor.exe
Application Version:    10.0.0.0
Application Timestamp:    4e5e8736
Fault Module Name:    Camera Raw.8bi
Fault Module Version:    6.4.1.145
Fault Module Timestamp:    4dd55682
Exception Code:    c0000005
Exception Offset:    001ec4b7
OS Version:    6.1.7600.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Ah. This forum is for photoshop elements. In CS5 you have a lot more options for workarounds, and you should probably post your question in the Photoshop for Windows forum to get the best answers:
http://forums.adobe.com/community/photoshop/photoshop_windows
Good luck!

Similar Messages

Premiere Elements 9 crashes when I try to open a project

Premiere Elements 9 was installed on my laptop when I bought it. I have only just tried to use it for the first time this week. When I choose 'create a new project' it opens but there's only a blank screen - no way to start editing, drag video in, etc. When I try to re-open a project, it crashes - saying there has been an error and it has to close.
I have uninstalled and re-installed from the discs that came with the laptop but this problem continues to happen.
Any ideas what I can do to fix this?
Thanks.

Thanks for your suggestions. I'm working on a Windows 7 laptop.
When I try to download the 9.0.1 update I get an error message: "There was an error downloading this update. Please quit and try again later". It doesn't say what the problem is.
1. Yes
2. I've tried this and got the same blank grey screen as before (no work area) - tried to open a project/ create new and I got the error message: "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down." But then it doesn't shut down.
3. I'm not sure what kind of video card - how do I find this out?
Unless you have other suggestions, given my replies above, I'll try deleting the folder you suggest next.
Thanks
Emily
Premiere Elements 9 crashes when I try to open a project
created by A.T. Romano in Premiere Elements - View the full discussion
emilyw76
What computer operating system is your Premiere Elements 9 running on? For now I will assume Windows 7, 8, or 8.1 64 bit.
Have you installed the 9.0.1 Update and are trying to work from it? I suspect not. To do that, you can use Help Menu/Update within the project or, if that is not possible, you can do the update with the program closed. Use the download link
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
Then the usual
1. Do you have the latest version of QuickTime installed on your computer?
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As Administrator to the desktop icon of the program?
3. What video card/graphics card does your computer use? How many cards, 1 or 2? And, is the card driver version up to date according to the web site of the manufacturer of the card or the web site of the manufacturer of the computer?
An important troubleshooting scheme is to delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
After you determine that the video card/graphics card is up to date and the problems persist, the delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. (After you close out of there and open a project, a new BadDrivers.txt file will be generated but the problem should be gone hopefully.)
Please review and consider the above and then we will decide what next as indicated.
Thank you.
ATR

10.2 crashes when I try to convert old libraries for use in the new software. Is there a workaround for this? Or will i have to continue using the previous version to complete older projects?

Final Cut Pro X 10.2 crashes when I try to convert old libraries for use in the new software. Is there a workaround for this? Or will I have to continue using the previous version to complete older projects? the only foreseeable solution is to begin any new projects on 10.2 or importing footage on 10.2 and starting form scratch--which is something i definitely don't want to do or have time to do. ANY advice, thoughts, or opinions would be greatly appreciated! Thank you!
Running 10.10.3 // MacBook Pro (Retina, 15-inch, Early 2013) // 2.4 GHz Intel Core i7 // 8 GB 1600 MHz DDR3

Exactly the same problem with me.
Some other threads advice to remove fonts, clean the caches, remove add ins but nothing works consistenty, for some it looks like it works, for me it failed.
What I did not try yet, was to move the Render files out of the malicious library to trash.

HT204490 Since installing the photos app Photoshop Elements keeps crashing when I try to open a phot

Photoshop elements crashes when I try to open photos since I installed the Photos app.

Hello Deb,
Something fishy going on with those particular files. But without looking at them directly I couldn't say what. Usually in a case like this the problem is some of the metadata that is attached to the file. Where did these files come from? A camera, a scanner, the internet?
An explanation about the Watched Folder function: It looks for changes to a folder, not just automatically grabbing whatever files are in it. Generally, you want to select an empty folder as a Watch Folder. Once this has been set up, as you add files to this folder they will be imported into the Organizer. If you start with a folder full of images, those will be ignored, any new items will be added.
-Brett

Premiere Elements 8 crashes when I try to use it.

This has been an issue for several months now, which I have been unable to find a resolution to. Things to keep in mind are that I am not very computer-savvy, so the fix could be quite simple and I am just missing it.
The problem:
Back in August, I asked my boyfriend to clean off some space on my computer because it was starting to act up sometimes. I know that he deleted some programs that I was not using, but as far as I know, none of them had to do with Premiere Elements 8. But as soon as that happened, I couldn't use it any more.
What happens:
I can open up a new file just fine. I think I can even open an already existing file (it has been a few months since I've tried that). It is when I try to import a video file into the program that it shuts down. My computer remains functioning; other tabs and programs will not be affected, my laptop does not shut down or glitch. It is just Adobe.
What I've tried:
I uninstalled the program twice and re-installed it. That didn't work either time.
I checked to make sure that I still have Quicktime installed. I do, and it is updated.
I made sure I have room on my computer. There isn't a lot, and it is not a fast computer, but then again, it never has been.
I've done all system updates, defragmented my computer, etc. All of the maintenance I can think of.
I searched my problem on this forum and google, but haven't had success finding a case similar enough to mine (possibly due to my inadequate search skills).
What I'm looking for now:
I suspect that there is a program that has been deleted that was important for Premiere Elements 8. However, I cannot figure out what program that might be.
Miscellaneous:
Adobe Reader has also been acting up on my computer. I've reinstalled it several times, but it persists in either working at a snail's pace (15 minutes to open a 500 KB document, which I think is not very big. Again, my computer know-how is lacking), or else not working at all and shutting itself down.
About my computer (I apologize in advance for omitted or extraneous information):
I have an HP laptop, 2 years old. (Model: HP G56 Notebook PC)
It runs on Windows 7, and has an Intel Celeron core.
It has a 64-bit operating system.
My hard drive has 216 GB of space total. 73 GB are free.
I have 3 GB of RAM.
Thank you in advance for any help. I'd really like to get this program working again.

I would start with this FAQ Entry first, if you have not done so yet: http://forums.adobe.com/thread/792580?tstart=0
It starts with a checklist for getting PrE set up properly, then moves into tuning up one's system and OS (you have done a lot of that already), and then goes into troubleshooting tips. Note: those tips rather work up quickly in "degree of difficulty," and DO become quite technical, but things like the "Finding Clues" link will give some tools, that might prove useful, like the use of Windows' Event Viewer to track down issues.
One of the first things to look at would be your video driver. I would go to the video card's/chip's mfgr's. Web site, and check for a later driver. Do not trust Windows, or any utility to tell you if you have the latest driver. If there is not a newer video driver, or it will not install properly on your system, be sure to check with the HP Web site, as HP, Dell, Lenovo, and some other mfgrs. will re-package video drivers to suit their specific setup.
One troubleshooting technique, that might prove useful (however, those deleted programs bother me a bit here), would be to create a System Restore Point for now (see Windows Help for doing this with your particular OS version). Then, boot to Safe Mode, and choose an older System Restore Point, from when things did work. This might take some trial-and-error, to get back far enough. Test. At the worst, you will only have lost a few minutes, as you have your new System Restore Point for now, to fall back on.
Good luck,
Hunt

Premiere Elements 8 crashes when I try to add transitions

Hi, I'm new here and my first language is German so I don't know if I do everything right...
I have a very annoying problem with Premiere Elements 8: Even after the 8:01 patch Pre crashes every time I add a transition (Pre crashes when I click on transitions). I can take a short look at the various transitions, then pre closes and the crash report window appears ...
Windows 7 Professional 64bit
Intel Core i7 920 @ 2.67 Ghz
6Gb of RAM
Radeon HD 4850 with latest drivers (10.3)
I have also tried reinstalling ... without success. Background rendering and automatic analysis are off.
Pillus 666

PAL HDV 1080i 25
I'm able to import multiple video clips and I have not a red line. But now this windows appears when I click "transitions":
(Adobe Premiere Elements does not work any more....Close the program.)
When I open a video in GSpot it looks like this:

Elements 8 crashes when I try to access Help topics

I hope this is not too simple a question, but PS Elements 8 crashes on my PC (MAC OS 10.6.8) whenever I try to select a Help Menu Item.
I do run CS5.5 on the Mac but now and again I want to run simple functions in pse8. Now I know that the install program writes some CS4 programs to the pse8 directory. Can that be a problem?
I don't really want to spend money upgrading pse8 for simply functions that pse8 has.
Thanks for any suggestions

The editor prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.
Hold down the Cmd+Opt+Shift keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on Photoshop Elements Editor application.
You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
Click on Yes
Close down Elements and re-open it in the normal way - then wait whilst it rebuilds the preferences.

Premiere Elements 12 crashes when I try to open the editor

Well Im back and I thought all was well!!
I have successfully made a video recently after having so many problems with Premiere Elements 12 so I have left it a couple of weeks as I have been ill and I thought today "Oh I think I will make another video" so I launched the welsome screen from my shortcut and all looks well. I can go into my organizer and everything is sat there, however when I go to launch the editor...............nothing. The blue bar stays round the video and no "please wait whilst we launch the video edotor" .
In fact I just tried it again and it launched Photoshop 12 editor as I just clicked in the middle of the editor tab but nothing if I click on the "Video Editor" Tab
I closed it down and tried to click on the Video Editor from the welcome screen clicking new project but it just crashes the whole programe?
ATR where are you?
Jillys back!!!

Jilly
Hello. Hope you are felling better.
From what you wrote, Premiere Elements just remained closed while you were away from it. Right? Any chance anyone else might have
been using it and made some adjustments? If not, then let us continue...
1. Let us try opening the program from the Adobe Premiere Elements.exe file.
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 12
and then scroll down in the Adobe Premiere Elements 12 Folder until you get specifically to Adobe Premiere Elements.exe.
(You do not want the Adobe Premiere Elements 12.exe one).
After you get to the Adobe Premiere Elements.exe file, right click it, select and click on Run As Administrator. Then double
click the file and determine if that opens the program to the Premiere Elements Editor.
2. If I remember correctly didn't you have to uninstall the antivirus before the program would work? If so, maybe this time,
let us see if we can get away with just disabling "Real Time Protection" in the control area for your antivirus program.
Please try the above and, in the meanwhile, I will be preparing a check list for troubleshooting.
Thanks.
ATR

Photoshop Elements 8 crashes when I try to print in Windows 7

I have had this programme for a week and I like it. However, I have been trying to use it on a laptop with Windows 7 installed. all goes well until I want to print and the computer crashes. I did the same thing a few times so I took the proogramme off, reinstalled it and it still continues to crash. I am using a Sony Vaio VGN-NS30Z Intel Core Duo 2 T6500 @2.10 Ghz with 4 gig of RAM and 455 Gig of memory with over 85% free. Any ideas how to get around the problem? I have had to revert to my old laptop using XP and I have no problems with Elements 8 on that.

It sounds like a compatibility problem with the print driver.
Check here to see if your printer is supported on Windows 7.
http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

Slideshow in Photoshop Elements 9 keeps crashing when I try to output it to movie file (wmv)

Made a slideshow using Photoshop Elements 9 that keeps crashing when I try to output it to movie file (wmv).
This message appear: Microsoft Visual C++ Runtime Error
This is totally new to me as I have made a few slidshows before and saved them into wmv-files without any problem.I tried to open the file and renew it "save as" and did the whole procedure over again but it still crasches. There is no video in the slideshow and all pics are .jpg and to summarize it - 5 days of work is nearly gone if this doesent convert into a wmv-file..... Pls advise any suggestion what to try here.
Best regards
Eric
/Sweden

Your crash has nothing to do with the junk filter. It looks more like a corrupt preferences file. If you're curious, you may check the validity of that file issuing the following command in Terminal:
plutil ~/Library/Preferences/com.apple.mail.plistWhat does it say? Now, try this:
1. Quit Mail.
2. Make a backup copy of the HOME/Library/Mail folder, just in case something goes wrong. You can do this in the Finder by dragging the folder to the Desktop while holding the Option (Alt) key down, for example. This is where all your mail is stored.
3. In the Finder, go to HOME/Library/Preferences/. Locate the file com.apple.mail.plist and move it to the Desktop (to be deleted if this fixes the problem).
You'll have to set up your accounts from scratch all over again. If given the option to import existing mailboxes or something like that, don't. Just enter the account information and Mail will automagically rediscover the data in HOME/Library/Mail/ when done.
You'll also have to re-configure most of your settings in Mail > Preferences. The first thing you should do is go to Preferences > Viewing and disable "Display remote images in HTML messages" if it's enabled.

I can not get my Adobe Photoshop Elements 8 organize to open. The edit option comes up with no problem, but will crash when I try to access organize. What should I do to fix this problem?I can not get my Adobe Photoshop Elements 8 organize to open. The ed

I can not get my Adobe Photoshop Elements 8 organize to open. The edit option comes up with no problem, but will crash when I try to access organize. What should I do to fix this problem?

Hi,
Which operating system are you running on?
Try starting the organizer while holding down the shift key. Hopefully, it should load the Catalog Manager.
Select your current catalog and click on the Repair button. Once it has finished, click on the Open button to see if the catalog opens.
Good luck,
Brian

Please Help! InCopy crashes when I try to export...

Please help me!
InCopy crashes when I try to export to PDF. The file I'm working in was originally an InDesign CS3 file that was converted to InDesign CS4 when we upgraded our software. We've run into some BIG PROBLEMS with CS4, and so we've exported our CS4 InDesign files as CS3 .INX files so we can work on them in InDesign CS3.
I've isolated that the problem is only when I try to export pages that have a large ad that goes through the gutter of the newspaper spread. All other pages PDF fine from InCopy CS3.
I opened an old CS3 file (that was never converted to CS4), and double checked that I can still export the whole file to PDF including the pages that have ads going through the gutter.
Is this a bug with CS4 files? Does anyone have any suggestions on how to fix the problem? NOTE: I already tried splitting the box for the ad into 2 separate boxes (one on each page), but InCopy still crashes when I try to export either one of the pages that has content through the gutter.
Thanks for any help you can give me.
- Valerie

I've moved your question to the Adobe ExportPDF forum for that service.

Premiere Elements 11 crashes when importing from a DVD

Hi, I'm having trouble with my Adobe Premiere Elements 11.
I am trying to get footage off a set of DVDs I shot a while back (shot on a DVD cam, I forget what the model is cuz it wasnt mine) Anyway, Everything went fine for the 1st 3 DVDs, but when I got to the 4th, when I went to "get media" it does nothing for awhile, then if you try to click it freezes and the dialog box pops up saying the program is not responding and closes.
Also, after that happened, it does the same thing with the other DVDs when I go back to try them. I can play it via my DVD player software, but Adobe crashes when I try to get the media.
Also, after this error in adobe, my DVD drive locks and I can't eject via the manural button, and when i right click on the drive in My Computer hit eject, it says "error ejecting DVD-RW Drive"
I have to eaither log off/restart or go into the properties and disable the drive and reenable to be able to eject the DVD.
I really don't understand whats going on, and why its doing this. Nothing changed on my computer inbetween ripping the DVD media, as I was doing them all back to back. I would import from DVD, then export as WMV so I could send the footage to someone (the .VOB files wouldn't work for this and my file converters where not working right)
I have done an uninstall and reinstall (with a registry clean in between) and even a system restore to a previous point to resolve another issue I was having. (Could not make new folders)
But Adobe/DVD drive is still having this issue.
I'm running on an HP Pavilion dm4-1165dx Laptop with Win 7 64bit btw. I can get exact specs later if its nessesary. But it was working just fine until I got to the last DVD so IDK why it would just quit on me like this.

John T.,
You are correct. I probably was not clear in my question.
If the miniDVD's were produced correctly, and all discs were finalized, first doing a Copy of those miniDVD discs to the HDD, would be my first step.
While one can Import directly from DVD's, there are a couple of possible issues:
The process will be much slower, than Importing from Copies on the HDD, especially an internal HDD.
One will not have to have the particular miniDVD's inserted into the multi-drive (not possible with most computers and only one multi-drive.
Good luck to the OP,
Hunt

Premiere elements 10 crashes when saving as DVD or DVD folder, etc.

Hi [me again!]
While awaiting resolution for PRE7 and PE7 'registered' licence 'not accepted' problems, my other Premiere elements 10 crashes when saving a Project as DVD 4.7Gb folder or direct to DVD or 'any other DVD way'.
The repeated windows error report I get is this:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Elements.exe
Application Version:    10.0.0.0
Application Timestamp:    4e791009
Fault Module Name:    wdmaud.drv
Fault Module Version:    6.1.7601.17514
Fault Module Timestamp:    4ce7c9f8
Exception Code:    c0000005
Exception Offset:    000000000000f827
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    2057
Additional Information 1:    c1eb
Additional Information 2:    c1eb94943c7b4efb7ee314d92a94924b
Additional Information 3:    7d3f
Additional Information 4:    7d3fe30533dcbba28d68d00b60422c7b
In the meantime I am evaluating the 'cheaper' and without installing / working / DVD problems and possibly send Adobe discs back for full refund.
My Laptop is fast enough and well kept - not other 'larger' programmes have any problems running or installing [Stenberg Cubase Pro, Flight Simulator X and so on] only Adobe programmes!
I am really getting tired now.
Regards
Mobon

Hello
All problems are carefully separated - not all together, since I am a tidy person by default.
It is very simple and not confusing.
I actually have one main issue with PE7 and PPE7 [which I hope they will care of] and a series of small teething problems as many in these forums have on Premiere 10 since installation because Adobe programmes have 'basic' problems even loading / reading/ converting its own created files.
I looked up for Premiere Elements problems on-line [on external forums] and I can see so many problems and people opting for alternative programmes or getting 2 or 3 different programmes to do the job faster and better - that confirms my thoughts.
I am not here to stir things up [if by any chance you are thinking that], but I am merely trying to use a PAID and SUPPOSED to be GREAT program and it is clearly not my friend.
But if I get pushed up around and treated like a non-in-the-computer-field-person, then I might 'need to' stir things up with 'proves'!
I have been working with computers Hardware and Software since 1975 with the Sir Sinclair Spectrum .
So, I do know one thing or two by working 'manually' and without the 'easy' mouse clicking [!] and my main job these days is to actually fix People's messed up computers, recover data, erase data, etc. and often I find either Apple's or Adobe's programmes not working properly [being the main problem on slower computers] and users tried to fix them and messed things up!
Mainly is Apple programmes [ iTunes is one!] on Windows environment - just pure mess.
In fact I do not keep ANY Apple Programs on ANY my computers any-more and by adding the blooming QuickTime - it actually adds 3 'mostly not needed' applications that must be run in the background only slowing down 'most standard' computers and 'mostly' for no apparent reason but needed by Premiere Elements 10.
Adobe Acrobat Reader too is a kind of an offender in that sense, which I do not use any-more in favour of an alternative and very light program that does not invade your computer.
I could be talking about the above for days ...
The fact I do not know Premiere 10 very well and I am having some teething problems with 'Adobe Premiere Elements 10' does not make me a lower being or anything to the like or even put me aside the forums for being realistic and a human being most of all.
I simply am an Intermediate / Advanced / Professional Computer User / Repairer [depending on which subject] trying to fix this non-working-properly Adobe's program and get on with his life.
You as an employee perfectly know what I am talking about, the Adobe numerous problems with Elements and pro and the clever Marketing and money making tool Adobe has created around it and I do understand you must keep Adobe's side - of course and that is not a problem at all.
BACK TO THE ONLY PROBLEM THIS THREAD IS OPEN FOR:
Having said that, in the meantime I seem to have solved it myself [as I do most of the time], at least for now.
I am sure many other problems will arise.
My Solution that worked:
I simply clicked on the time-line [bottom] and then clicked on top menu TIME-LINE [if I am not wrong, it was late night and I might be wrong - do not crucify me please!] and MERGE CLIP and then I let the program do the job I purchased for.
Days ago using the Trial Version [before I purchased Premiere 10] I already read that Premiere does not like either large gaps [I did not have] or even simple clip cuts not merged and it did have 'loads' of problems, but most of them were solved by 'users' mostly.
Anyway, that seems to have done the trick, even thou it did take around 4/5 ours to do 3Gb ! Why?
My computer is fast.
But I have not checked or burned the files yet - so, I do not know100% - just yet, I will check later on today.
I believe Adobe must prepare a Service Pack with 'Loads' of fixing, there is no place to hide and that may convince users to even 'spend' and buy the PRO version - the ball is in your court now.
I cannot believe Premiere is having so many small teething problems and I am only doing a BASIC test and I can see the vast majority of users of Elements Programs going literally insane and only us, the more Techy ones coping.
Regards
M
PS the fact you see an avalanche of problems with my installation is actually normal.
That is because I am a 'fast' and organised Computer Technician which gets on with things and I usually do this with all new programmes to get rid of the possible initial several small hiccups, that other Companies usually fix with Patches - not Adobe, it seems - at least with Premiere elements.
In the last few years are mainly with Adobe Programmes. It is the only way to get the 'basic' program problems fixed straight away, so I do know the next time I run it actually works!
ADDITION:
IT WORKS!
Message was edited by: mobon

WHY MUSE 2014.3 crashes when I try to SAVE or SAVE AS ?

Please MUSE team, I need your help.
MUSE has never failed before to me ... just after update to 2014.3 it crashes when I try to SAVE or SAVE AS .. it freezes and I have to FORCE QUIT from MUSE.
This site is already LIVE and need to make some updates for today .. I've emailed to [email protected] attaching the screenshot and the MUSE FILE.
Their answer is not clear ... I don't know if they will do something or I should do something in addition to what I sent ... PLEASE I have a compromise with my client and feel totally unsupported by you.
Screenshot HERE
MUSE answer here

theEvaSite,
I had something similar happen to me yesterday and after contacting Adobe Support, I had to send in my file so they could repair it. There are several other cases of issues when downloading the update, uploading files, etc. If you can open the file inside the new 2014.3 update, make changes, but cannot save or upload to FTP, etc...it's probably a file error issue that occurred after the 2014.3 update. The tech told me to downgrade back to the previous version for the time being so that I can still work and update the website. That requires an older file that was not converted after the update though. Hopefully you back up your muse files.
To downgrade and work around this, uninstall the Muse app. Delete preferences. Go back to the CC panel/dashboard and install the previous 2014.2.1 version at the bottom (you'll have to click on the little arrow/gear icon just above the muse install button to select "Previous Version."
This worked for me. Hope it helps

Elements 10 crashes when I try to convert a directory of TIFFs to JPEGs

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