Elements 10 did not install properly but blocked my computer - need help, please!

I've purchased an Elements 10 software, the requirements are met with my computer (My computer has 4G RAM), yet, after I had installed it and clicked on the icon for the first time, it blocked my computer (it became VERY slow for everything, like half an hour to turn it off...), and the program did not work at all, just the initial page loaded. I uninstalled it now, and my computer works OK again. What do you think I could do to resolve the issue? Is the serial number registration still valid now? I would really appreciate if someone could help.

Hi,
The serial number should work for installation.
Please create a new user account with administrative privileges and reinstall the application into that account. We will then be able to know if there is anything on your system that could be causing a conflict.
Request you to also provide the following information:
1. Processor Type
2. Free Hard Disk space.
3. Video card make and model. (if you have one installed).
This document has information on optimizing performance for your elements product : Optimize Performance. I suggest you review the same.

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