Elements 10 - Location of temp video files

Hi all,
I imported a video into Elements 10 for Mac, and then it crashed while manipulating the video. When I restarted the project, the video clips don't appear anymore. However, my HDD still has lost space from the project. Can someone tell me where those files are stored so I can delete them to regain the 2GB of space lost?
Thanks

I read that post you made, and thanks so much for responding.
I understand that the projects link back to the original video file form the import, so the project files themselves aren't large. I was curious about this and was checking my HDD storage capacity during my project editing. When I started the project, I had about 16.5GB of free space. After I had edited a few clips and deleted others, I checked again and my HDD was at ~14.5GB. I assumed that meant that my tinkering had resulted in Adobe making temporary video files and that was what had taken up my HDD space. So I was confused as to what had happened. I noticed that some of the space has now returned since my original post, but I'm not sure why that 2GB was lost.
I should also mention I haven't downloaded/changed anything else on my HDD during this time.
Thanks again for responding Bill!

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