Elements 10 not starting

Elements 10 organiser has decided not start correctly, its just waits with the little blue circle rotating - the editor will start. I have reinstalled the programme and scaned my computer I have even checked the directory of the photo I was lasted editing and can't see anything odd. . Any ideas?
Z

Thanks for the reply. It is now working because it has finished auto analysing my 10,000 photos!. Something I don't remember asking it to do and something it must of remembered it was doing even though I reinstalled it!
They are not even helpful tags!

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Premiere Elements not starting

Hi
I purchased (and starting to get some serieus regrets) premiere elements 9.0 and running it on WIN7 x64
When I start it the welcome screen starts, when I chose New Project it tries to launch Premiere, but it stalls first for a long time at
the stage of ExporterQuickTimeHost.prm it takes a really long time and then the welcome screen looks again like I never clicked anything.
If I now click again on New Project , the welcome screen disappears completely.
I read some stuff about GPU settings and all, but I never get to that stage. Since I bought PE9 one week ago I never got to stage of even seeing the damned program!!
I noticed that 2 processes are started
Adobe premier elements.exe
and
Adobe premier elements 9.exe
They keep running, but there is no GUI
I updated the graphics drivers to the latest, I updated Quicktime to the latest, my WIN7 is fully up to date with the latest updates....
HELP!!!!!!!!!!! I'M GETTING REALY FRUSTRATED!!! WHy is there no LOG anywhere to be found!?!?!?!
this is my system:
    Number of cores        4 (max 8)
    Number of threads    8 (max 16)
    Name            Intel Core i7 720QM
    Codename        Clarksfield
    Specification        Intel(R) Core(TM) i7 CPU       Q 720 @ 1.60GHz
    Package (platform ID)    Socket 989 rPGA (0x4)
    CPUID            6.E.5
    Extended CPUID        6.1E
    Core Stepping        B1
    Technology        45 nm
    Core Speed        2376.5 MHz
    Multiplier x FSB    18.0 x 132.0 MHz
    Rated Bus speed        2112.5 MHz
    Stock frequency        1600 MHz
    Instructions sets    MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x
    L1 Data cache        4 x 32 KBytes, 8-way set associative, 64-byte line size
    L1 Instruction cache    4 x 32 KBytes, 4-way set associative, 64-byte line size
    L2 cache        4 x 256 KBytes, 8-way set associative, 64-byte line size
    L3 cache        6 MBytes, 12-way set associative, 64-byte line size
    FID/VID Control        yes
    Turbo Mode        supported, enabled
    Max turbo frequency    2800 MHz
    Max non-turbo ratio    12x
    Max turbo ratio        21x
    Max efficiency ratio    7x
    TDP Limit        45 Watts
    TDC Limit        37 Amps
    Core TDP        37 Watts
    Uncore TDP        8 Watts
    Power @ 7x        15 Watts
    Power @ 8x        18 Watts
    Power @ 9x        23 Watts
    Power @ 10x        29 Watts
    Power @ 11x        36 Watts
    Power @ 12x        45 Watts
    Max bus number        63
    Attached device        PCI device at bus 63, device 2, function 1
    Attached device        PCI device at bus 63, device 3, function 4
    Attached device        PCI device at bus 63, device 2, function 1
Chipset
Northbridge            Intel DMI Host Bridge rev. 11
Southbridge            Intel PM55 rev. 05
Graphic Interface        PCI-Express
PCI-E Link Width        x16
PCI-E Max Link Width        x16
Memory Type            DDR3
Memory Size            4096 MBytes
Channels            Dual
Memory Frequency        528.1 MHz (2:8)
CAS# latency (CL)        7.0
RAS# to CAS# delay (tRCD)    7
RAS# Precharge (tRP)        7
Cycle Time (tRAS)        20
Row Refresh Cycle Time (tRFC)    59
Command Rate (CR)        1T
Uncore Frequency        1980.4 MHz
Memory SPD
DIMM #                1
    SMBus address        0x50
    Memory type        DDR3
    Module format        SO-DIMM
    Manufacturer (ID)    Samsung (CE00000000000000)
    Size            2048 MBytes
    Max bandwidth        PC3-8500F (533 MHz)
    Part number        M471B5673EH1-CF8
    Serial number        617BF7E1
    Manufacturing date    Week 40/Year 09
    Number of banks        8
    Nominal Voltage        1.50 Volts
    EPP            no
    XMP            no
JEDEC timings table        CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1        6.0-6-6-18-24 @ 457 MHz
    JEDEC #2        7.0-7-7-20-27 @ 533 MHz
    JEDEC #3        8.0-8-8-23-31 @ 609 MHz
DIMM #                2
    SMBus address        0x52
    Memory type        DDR3
    Module format        SO-DIMM
    Manufacturer (ID)    Samsung (CE00000000000000)
    Size            2048 MBytes
    Max bandwidth        PC3-8500F (533 MHz)
    Part number        M471B5673EH1-CF8
    Serial number        617BF77F
    Manufacturing date    Week 40/Year 09
    Number of banks        8
    Nominal Voltage        1.50 Volts
    EPP            no
    XMP            no
JEDEC timings table        CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1        6.0-6-6-18-24 @ 457 MHz
    JEDEC #2        7.0-7-7-20-27 @ 533 MHz
    JEDEC #3        8.0-8-8-23-31 @ 609 MHz
Graphic APIs
API                NVIDIA I/O
API                NVIDIA NVAPI
Display Adapters
Display adapter 0
    Name            NVIDIA GeForce GT 230M
    Revision        A2
    Codename        GT216
    Technology        40 nm
    Memory size        1024 MB
    PCI device        bus 1 (0x1), device 0 (0x0), function 0 (0x0)
    Vendor ID        0x10DE (0x103C)
    Model ID        0x0A28 (0x363C)
    Performance Level    Default
        Core clock    135.0 MHz
        Shader clock    270.0 MHz
        Memory clock    135.0 MHz
    Performance Level    2D Desktop
        Core clock    405.0 MHz
        Shader clock    810.0 MHz
        Memory clock    324.0 MHz
    Performance Level    3D Applications
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If you can get it working in diagnostic mode, try adding the various items back. Either do this one at a time or by halves.
Halves - say you have twenty items loading:
add back half (ten) and see if it still works.
If it does then the problem is in the half you removed.
If it doesn't then the problems is in the half you left starting.
If it does (2) then add back half (five) and see if it still works. Repeat the halving until you get to the last item - that should be the problem one.
If it doesn't (3) then take out another half (five) and see if it now works. Repeat the halving until you get to the last item - that should be the problem one.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Premiere Elements 12.0 not starting or aborting with AppCrash

Hi,
I do experience a strange problam with PE 12.0 . Starting it either aborts with an Appcrash error message or does not start at all whenever I try to open an existing project or when creating a new project. If I leave it alone the organizer starts.
Renaming the prefs-file in C:/Users/ab/AppData/Roaming/Adobe/Premiere Elements/12.0 as has been suggested in another thread did not work.
Any hints what I can do to get a working installation again (apart from reinstalling) ?
Thanks

Hi,
I do experience a strange problam with PE 12.0 . Starting it either aborts with an Appcrash error message or does not start at all whenever I try to open an existing project or when creating a new project. If I leave it alone the organizer starts.
Renaming the prefs-file in C:/Users/ab/AppData/Roaming/Adobe/Premiere Elements/12.0 as has been suggested in another thread did not work.
Any hints what I can do to get a working installation again (apart from reinstalling) ?
Thanks

Premiere Elements 12 will not start a new project

I loaded Premiere Elements 12 on my...
64bit HP Laptop Dv7
Intel core i7
Windows 7
Radeon Graphics (HD 6770m)
updated Quicktime
updated display drivers as requested when first installed.
reloaded PE 12
Started PE12 but when i click Video Editor and then select New Project the button shows the purple and black lines for about a minute and then stops and nothing happens
I have almost given up. I have been trying to load this program on my pc for 5 days. Nothing but problems. I have asked pc gurus at work and no one has a clue what could be wrong.
Why will Adobe Premiere Elements 12 not start on my laptop?
by the way there is no BadDrivers.txt file to delete that i can find...
Does anyone have a clue as to why the application would not start?

Rotary
It is late where I am so I will give you some things to work on.
Premiere Elements does not fare well with 2 video cards/graphics cards. Have you disabled the Intel and observed the consequences?
Determine if the problem is there with and without the antivirus disabled.
BadDrivers.txt file
Local Disk C
Program Data
Adobe
Premiere Elements
in the Premiere Elements Folder will be one file and some folders. You do not want the folders or what is in them. You want that file which is the BadDrivers.txt file. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path shown. Be aware that after you open the program again after the file deletion, the program will generate a new BadDrivers.txt file but by that time the problem should be gone (hopefully).
I would probably be going after the Adobe Premiere Elements Prefs file -
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Better yet....check out the information in the following blog posts
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
We will be watching for your progress in the light of day.
Thank you.
ATR

Premiere Elements 12 does not start after error message: display driver is incompatible

After successful installation and starting Premiere Elements the following error message appears: "Uncompatible display driver identified. Update the display driver for a better and faster playback performance!" Hopefully my translation from German is helpful enough. I confirmed with OK but unfortunately Premiere Elements does not start. I checked the display driver: it is the most actual one: AMD Radeon HD 7610M. Furthermore the hardware should be OK as well: ASUStek with an Intel Core i5-2450M CPU @2.5 GHz; 6 GB RAM; 64 Bit Windows 7 Service Pack 1. What can I do?

Moonkeys25
Recap...please confirm that as of this date, the problem exists with or without the antivirus and firewall(s) disabled.
Moving forward...
If you issue was specific to the display card error that you have been getting then probable conclusions
a. the ADM Radeon H7610M driver version is not up to date
or
b. the ADM Radeon H7610 M video card/graphics card installed as is is not compatible with Premiere Elements 12 on your Windows 7 SP1 64 bit
The updated driver version and the BadDrivers.txt file deletion should have corrected the problem unless there is a gross mismatch between Premiere Elements 12 and ADM Radeon H7610M.
Did you use the link that John posted to get the auto detection of the latest driver version for the ADM card?
If we have gone as far as we can with the card and its driver version angle on this, then we can try the generalized troubleshooting drills with no guarantees, just hopes
1. Delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. You just need to make sure to have the computer's Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
2. If "1" has no effect on the issue...uninstall, ccleaner run through time, reinstall with antivirus and firewalls turned off.
a. Control Panel/Program, select Adobe Premiere Elements 12, right click the entry and click on the Uninstall pop up. Then follow the instructions for the uninstall.
b. Download and install the free ccleaner for a computer run through to get rid of leftovers from incomplete uninstalls and installs.
https://www.piriform.com/ccleaner/download
When you are ready for this step, I will give you a step by step through the ccleaner (regular cleaning part and registry cleaning part).
c. Reinstall from your installation files or installation disc, with antivirus and firewall(s) disabled.
Please review above and then let me know if I have interpreted correctly where we are in the troubleshooting. Do not start the above plan until we are in agreement on the details and hoped for results.
Thanks.
ATR

After Successfull Installation of Photoshop Element 3.0 On Mac OS 10.6.8, Photoshop Elements does not start saying that personalization information is invalid or missing

I have installed Photoshop Elements 3.0 from original disk on my MacBook Pro with Mac OS 10.6.8. The installation was successful. However, when I try to run Photoshop Elements, it does not start, with the message "Could not complete your request because of missing or invalid personalization information". I uninstalled Adobe Elements and deleted all Adobe files from both the System Library Preferences and from the User Library Preference. Then tried the installation again. The installation was successful, but the application fails to start with the same missing/invalid-personalization-information message.
Please advise

I am sorry Invalid Personalization but Photoshop Elements 3.0 requires a PowerPC processor or Rosetta installed in order to function. You can find the system requirements at System requirements | Adobe Photoshop Elements.
You may want to try following the steps listed at Mac OS X 10.6: If you need to install Rosetta to attempt to install Rosetta. That may still not resolve your licensing issue however as the application was also designed for Mac OS 10.2.8 and 10.3.

My Photoshop Elements does not start any more. It gives response "Photoshop elements cannot start or continue because of missing file(s). Please reinstall." How do I get the installing file again (I bought it via internet the first time december 2013?)

My Photoshop Elements does not start any more. It gives response "Photoshop elements cannot start or continue because of missing file(s). Please reinstall." How do I get the installing file again (I bought it from Adobe via internet the first time december 2013?)

Did you download the Basic/Free version?
I also thought the Trial period was as long as you needed!?
What is your Warranty and Return Policy?
You get to use VueScan for as long as you want before you buy it, so we recommend you test it before you buy it to make sure it meets your needs.
All sales are final and there are no refunds.
Isn't this a bit harsh? Naah I actually prefer to solve problems, and if I offer refunds, people give up too easily. If I can't solve your problem after you send a few Problem Reports (see above), I'm happy to give a refund.
http://www.hamrick.com/sup.html#q

Photoshop Elements does not start for the second time

Hello,
our customer has problem with PS Elements 12. He can start it for the first time and everything works fine. But when he closes the program and tries to start it again, it will not start. It doesnt even say anything. No error mesages or anything. He tried to instal a trial version of PS E 13 and it does the same thing.
He's running Win 7 SP1 64 bit
Any sugestions? Thank you.

Hi,
It has been known that the Welcome screen sometimes fails to close properly and prevents a second load.
Most people have overcome the problem by creating a shortcut direct to the two main applications.
Organizer: "C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
Editor: "C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe"
Brian

Photoshop Elements 12 not starting

I recently bought a copy of Photoshop Elements 12, but it just won't start. Sometimes the splaschreen is loaded, but the editor won't launch.
I'm running Windows 7.
Can you please advise?

Hi Brian,
Thank you for the advice, I will keep that in mind.
If I succeed, I will let you know.
I am living in The Netherlands.
Ineke
Verstuurd vanaf mijn iPad
Op 25 jun. 2014 om 19:29 heeft "Little_Pale_Face" <[email protected]> het volgende geschreven:
I just bought Photoshop elements 12, installation was no problem, starting organizer is no problem, but editor will not start up. What do I do wrong ?
created by Little_Pale_Face in Photoshop Elements - View the full discussion
Hi,
I meant create a new user account on your laptop. There are some settings that are stored on a per user basis so creating a new user may clear a setting.
However, that may not help in your case - I have been trying to help someone else and got your two problems mixed up.
The only reason that I had the editor fail before was resolved by running the disk cleanup and check tools.
As you have returned the product, you could try installing the trial version. If you get it to work, then you may be able to buy a boxed version from Amazon or similar. I'm not sure where you are but the boxed version can often be on special offer from the big stores at a cheaper price.
Brian
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Photoshop elements (photo editor) does not start

Photoshop elements (photo editor) does not start after replacement of the mainboard of the computer.
We uninstalled the software and reinstalled it but it still refuses to work.
System is Windows7 64 bits

I have the same problem, does no one from Adobe look at this forum? I have done the mentioned things and nothing works. I am trying to get a project done and this very frustrating. I too should have gone with a Mac

Photoshop Elements 7 does not start (after 3 years i used it)

Yesterday, when i opened my Photoshop Elements 7 (I use it on my PC from 3 years), after the splash screen, an alert windows says to me that there is an error and suggested to restart PC or reinstall product. The program automatically closed itself.
I'm not able to write the exact sentence of the alert, because now PE7 does not start at all. Not even the alert with the error message.
I always used this product in this 3 years (from this PC), without problems.
PE7 was preinstalled and pre-registered by the constructor of PC (Sony-Vaio). So, now i have not even the registration key to reinstall PE7.
Furthermore, I tried to open Adobe Premiere Elements 7 (also, preinstalled and pre-registered, but never used), and after splash screen the program automatically close itself.
What can I do??!?
Thanks you all.

No result by disconnecting from the network. Even if I restart PC.
But.... I SOLVED the problem!!!!!
The problem was "FLEXnet Licensing Service"
Thanks to last tip, that leads to another failure... I remembered that 2 days ago I tried to optimize my PC by stopping some service with MSConfig. One of the disabled services was "FLEXnet Licensing Service".
Searching in google, now i know that "Flexnet Licensing service is used by most Adobe products to prevent piracy".
So, some Adobe products do not start, if Flexnet Licensing service is not running.
Thank you very much for tips, and help in general... very helpful (to investigate the nature of the problem).

Premiere elements does not start

i use Adobe Photoshop Elements and Adobe Premiere Elements.
Premiere wil not start up any more.
plese help
juul18

Juul18 have you removed and reinstalled the software? If so did you receive any installation errors? Please see Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you locate to this discussion.

Organiziser in Photoshop Elements 9 will not start in Windows 8.1. Inkompartibelt programs. What to

Hej!
Organiziser in Photoshop Elements 9 will not start in Windows 8.1. Inkompartibelt programs.
What to do?
/yoel

Ok, I had many problems with the installation, but after three attempts I've got it working. This might work with a previously failed installation - but there are other guides in the forum to get this position -thanks also to the many threads on the this - which pointed me in the right direction
Previously I'd had issues with Error 1935, (on Shared Technologies), Blue screens due to clbudf.sys from Cyberlink Instant burn which blue screened (thread abort exception) this install as also iTunes. (I haven't installed this now...
My scenario. Win 7 (clean) -> Win 8 -> Win 8.1
After setting up the setting up the system.
I ensured the following : (although begrudingly) so I could do a system restore if needed.
-I disabled Anitvirus & Firewall
-enabled Volume Shadow Copy Service
I then ensured I had downloaded Adobe Application Manager 8.0 (read this may help) - I installed - but I did not run it as I believe it updates to Adobe CC Manager( from previous attempts)
i also downloaded and installed the 32 bit versions of :
C++2008 redistributable (32 bit)
C++2008 SP1 redistributable (32 bit)
I installed Premiere Elements (64 bit) - note I had previously installed Sony Vegas 10 Platinum, which downloaded and installed NET 3.5/Net 2.0 adding to windows features, which many have helped - not sure.
I installed Photoshop Elements (32 bit)
I started both apps and updated them to 12.1.
Happy ... finally - hope this helps others - or at least helps adobe improve their installer, diagnose the issue for others.

What can I do when in Photoshop Elements (version 11) the organizer does not start up??

!@@

Yes, thanks a lot. I understand now.
I now am able to open the old catalog again!! I tried now several times with the new shortcut.
Thank you very much indeed for ALL YOUR EFFORT and patients with me.
You suggest now I should click on the repair button. When I do so, the catalog will be overwritten, or I can choose not to overwrite and than the catalog will be twice as big. So I decided not to click on the repair button. When I see afterwards that some functions do not work anymore, I allways can use the repair button. As far as I can see now nothing is lost.. )
As far as I understood it is only possible to repair with a backup. Happily I made that allways, but I am afraid to use it, for the reason above.
When I have more time to spare, I will look for all the foto's from the apps of my cellphone and delete them.
Now I can finish my fotowork, what I had started before, and make Photoshop Elements again the main fotoprogram on my desktop.
Thank you again! Trees
Van: Little_Pale_Face
Verzonden: woensdag 1 april 2015 21:53
Aan: Trees kaizer
Onderwerp: What can I do when in Photoshop Elements (version 11) the organizer does not start up??
What can I do when in Photoshop Elements (version 11) the organizer does not start up??
created by Little_Pale_Face <https://forums.adobe.com/people/Little_Pale_Face> in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/7396555#7396555>

Photoshop Elements 12 will not start

When I start elements 12 I receive the error message "Photoshop elements cannot start or continue because of missing file(s) Please reinstall" I have reinstalled the program twice and still get the same error. I have been using the program for a month with no problem and evrything else on my computer is working just fine. Thanks for any suggestions
Richard

Hi Brian,
Thank you for the advice, I will keep that in mind.
If I succeed, I will let you know.
I am living in The Netherlands.
Ineke
Verstuurd vanaf mijn iPad
Op 25 jun. 2014 om 19:29 heeft "Little_Pale_Face" <[email protected]> het volgende geschreven:
I just bought Photoshop elements 12, installation was no problem, starting organizer is no problem, but editor will not start up. What do I do wrong ?
created by Little_Pale_Face in Photoshop Elements - View the full discussion
Hi,
I meant create a new user account on your laptop. There are some settings that are stored on a per user basis so creating a new user may clear a setting.
However, that may not help in your case - I have been trying to help someone else and got your two problems mixed up.
The only reason that I had the editor fail before was resolved by running the disk cleanup and check tools.
As you have returned the product, you could try installing the trial version. If you get it to work, then you may be able to buy a boxed version from Amazon or similar. I'm not sure where you are but the boxed version can often be on special offer from the big stores at a cheaper price.
Brian
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6496317#6496317
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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Start a new discussion in Photoshop Elements by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Download of Elements 10 upgrade will not start. Tried several times and ways.

Download of the upgrade to Elements 10 does not start at all.

Try uninstalling the app, reinstalling it again, and upgrading that one. That works for me a lot of times, and for a variety of (legal, I can assure you) reasons we have two or even three different versions of eight different Adobe apps running on different computers. Re-install is something I used to try after four (or 30! Lol) hours of various fixes. Now I do it first and often do not need to try a second or third alternative fix.
We are textbook publishers. Hence the multiple copies :) http://www.AgainstTheClock.com

Elements 10 not starting

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