Elements 10 sign in

After chatting with your help online they sent me to you because they determined my issue was a technical issue. When trying to sign into my account through Elements 10 the window continuously spins saying it's signing in. It has now shown signing in for a good 5 minutes.

You can't sign in because there is nothing to sign in to anymore. PSE is trying to connect with the long-dead servers at photoshop.com and will go on trying forever, so just skip that step.

Similar Messages

Premiere and Photoshop Elements 10 Sign-in issue.

Hi.
Can anyone tell me why when i am running Elements 10 or Premiere 10 i am not able too sign in to my Adobe ID account?.No information comes up in the organiser or editer screens as i believe it should give my name at top of page aswell as log-on details at bottom of page.
Would appreciate any help in this matter regards Mark.

Yes, for one of those mysterious adobe reasons photoshop.com is only available in the US/Canada, so that's why you don't see the sign in. You can use photoshopshowcase.com for many of the functions of photoshop.com, but not for syncing/online backup.

Photo Elements 12 Sign-in Loop

I have recently purchased a update to Photo Elements 12. It has operated well but has never really allowed me to register properly. Each time I try to enter Photo Editor it requests a sign-in. I go through the sign-in procedure but it does accept tghis so I change my password which is successfully completed but it still doesn't accept me. So I cancel and enter Photo Editor. Today it has stopped allowinh me access to Photo Editor just looping me through the sign-in. Again I tried changing my password - successfully - but still didn't work. Still no access at all to Pjoto Editor. Most frustrating. Can get into Organiser however, but I need Photo Editor.
Can you help please?
Regards
Disgruntled

This is the new activation method. You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
To get help now click here for product support

Elements 13 sign in error

Can't install elements13, get sign in error- There was an error with this action. Try again later. Anyone have a solution?

Just purchased elements 13 a few days ago. Tried with antivirus disabled, tried with 3 different browsers, internet working. On chat a person somehow got me past the sign in to where I could enter the serial number, software installed no problem, but when I tried to launch It I got the same sign in error. Uninstalled and tried to install again got the same error. Back to square one.

Adobe Photoshop Elements 13: "sign in to activate" says I'm offline but I am connected to the internet

I have purchased and installed this into my computer. When it tells sign-in to activate it says I'm off-line BUT I AM connected to the internet.

Since it is currently supported and customer care handles activations, I'll give you this link: Contact Customer Care
If you need forum assistance, go here: Photoshop Elements

Photoshop Elements 13 Sign In Freezes during installation start up

Hi,
I'm having issues with the installation on PC - during the setup you are asked to sign in using an adobe ID, which I have done (and obviously by posting to this forum, have confirmed the profile is active and without issue!) However once done, the login box 'greys out' and the 'in progress' boxes show up in the middle of the screen (the 4 boxes, one blue and 3 grey, which go round and round and round...................). It seems to me like an issue with the account or something software related on my PC, however I have confirmed I have the necessary hardware/software requirements as per the manual, so i'm officially stumped.............
Any help gratefully received.
Cheers
Mark

Hi richard,
Please go through the article Sign in, activation, or connection errors | CS5.5 and later and check if this helps.
Do let me know if you need any other assistance.
Thanks,
Swapnil

Elements 8 sign in difficulty

i am having difficulty signing into the site. when i try the following comes up....".photoshop.com services are currently unavailable. Please try again later or check you network connections."
The tech I was dealing with was no help. She tried to get me to sign in to revel> I do not know what that is and could not get in using the cover page she sent to me.

You can't sign in because there is nothing to sign in to. Photoshop.com is dead and gone. If you had photos there you should have received a bunch of emails about their getting moved to adobe revel, but you can't use revel from within PSE 8:
http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/

Sign in - Adobe Premiere Elements 12

Hey guys,
I'm having trouble signing in. It says that I have no connection with the internet, but actually I do. Plus, I can't download the effects either.
When I had to activate, I had to do it offline, because it accused that I wasn't connected.
Can anyone help me?
*Premiere Elements 12*
Thanks a lot!

danidalmonte
A while back I ran into a Premiere Elements 12 Sign In issue where the message was that there was no Internet connect and/or the computer clock was the problem. Neither was the case.
The fix was updating the Adobe Application Manager - How To described in following blog post.
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Sandeep Singh who replied to your question with a generalized CS5.5 and later Adobe document in post number 1 was the one who suggested this fix that worked for me.
Since this was a Premiere Elements 12 fix for a Premiere Elements 12 problem, please review and consider the blog post content for solution
for your Premiere Elements 12 issue.
We are looking forward to your results.
Thank you.
ATR

Cannot sign in to Premiere Elements 12

Asking for internet connection....internet IS connected!

danidalmonte
A while back I ran into a Premiere Elements 12 Sign In issue where the message was that there was no Internet connect and/or the computer clock was the problem. Neither was the case.
The fix was updating the Adobe Application Manager - How To described in following blog post.
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Sandeep Singh who replied to your question with a generalized CS5.5 and later Adobe document in post number 1 was the one who suggested this fix that worked for me.
Since this was a Premiere Elements 12 fix for a Premiere Elements 12 problem, please review and consider the blog post content for solution
for your Premiere Elements 12 issue.
We are looking forward to your results.
Thank you.
ATR

Problems installing Photoshop Elements 12

This particular user has had quite enough. After several years of using Elements7 (essentially without any real problems), I foolishly bought Elements 12, mostly because I now have a Nikon DSLR and required the functionality of 12 to process the Nikon RAW files - oh silly me. I installed E12, completed the registration process (entering a VALID merchandise number - please note adobe - A VALID MERCHANDISE NUMBER). I foolishly expected that E12 would now function - stupid boy that I am!
To start E12 I had to login to adobe with my user id - what the hell is that all about? Upon searching the adobe forum I was advised to carry out a series pf steps on my system - excuse me?
Let's lay this out (using small words for the benefit of adobe) - I legally purchased E12 - thereafter I installed E12 on my computer - it then works (NOT BLOODY LIKELY!). I was in a loop where I was required to login using my adobe id - then RE-input my E12 serial number - well...NO MORE.
I have now deleted both E7 and E12 from both my computers. I regret ever purchasing them, stuff the money,I now couldn't care less about it!. I have also deleted adobe reader (and ANY other files on the computers relating to adobe, or adobe software,
Please now, as a final act DELETE my account, my adobe id and make sure you retain NO information relating to myself.
Thank you
John Keddilty

You are NOT talking to Adobe here - we are users who try to provide help to others.
So, we can't do anything with your account.
Just for your information, from version 12, it is necessary to sign in with your Adobe ID (and remain signed in) in order to activate that copy of elements. Signing out will deactivate that copy.
Brian

I can not register premiere elements 12

i have installed premiere elements 12 on my computer and it appears to have installed correctly. When I go to execute the file, it asks me to register the program and when I put in my adobe username and password, I get a continous hourglass circle and it is basically frozen. What can I do? I am running windows vista 64 and have been told this software is compatible with this operating system. Please help me!

jmccartykc
Thanks for the replies. Sorry that the news is not better.
Yes, in a current thread, a user is having Premiere Elements 12 Sign In problems.
Unable to sign in to Premier 12 with valid adobe ID
Interestingly, you and Unable/lowengr have the program on Vista, you 64 bit, Unable/lowengr 32 bit.
On might be quick to think Premiere Elements 12 - Vista problem.
However....
I have Premiere Elements 12 on Windows 7 64 bit and Windows 8.1 64 bit. And, I dread the thought of having to uninstall
it since every time I have had to do that it was a major hassle at Sign In time. Success was found each time, but not without
a lot of troubleshooting as reflected in the blog posts cited.
If it would not jeopardize the timing for a product refund, you might consider trying to download and install the free tryout
of Premiere Elements 13 from Adobe to see how it fares with your Windows Vista 64 bit computer environment.
You realize that you are not using either 12 or 13 to its full potential in the Windows Vista 64 bit computer. In that operating system
it is only a 32 bit application and running in the 32 bit compatibility mode of the 64 bit system. Significant resource issues related to
getter a larger project done with resource demanding formats. Premiere Elements 12 and 13 Windows are 64 bit applications only when
on Windows 7, 8, or 8.1 64 bit.
Please review and consider.
Thank you.
ATR

Sign in not show as signed in and and watermark still on paid version 12

After signing in under "help" tab it does not show as signed in and watermark is still on paid version.
The adobe website shows that I have a Premier Elements serial number. I sat for 2 hours on hold with adobe chat with no results.
I uninstalled the faulty program and swep the drive with a registry cleaner and reinstalled the program with the same problem.
Running windows Vista
I installed the program on the C:drive adobe folder with all the other adobe programs and its there, but also there is a adobe Premier Elements 12 folder in "Customers" "Documents" is this normal.
The last time I had a instll problem was with Windows 3.0
Tech support was better then.

dclaver
Your new thread constitutes a duplicate of a very recent thread
http://forums.adobe.com/message/5965135#5965135
Duplicate threads tend to be confusing for the person asking the question as well as the persons trying to help. I suspect a moderator should be along shortly to close this thread that we are in now and direct further replies to your issue to the original thread (link cited above).
For now I will continue here briefly.
1. What happened with the idea to explore the Event Viewer for Error relating to what appears to me to be an product activation issue?
2. Have you contacted Adobe via its Adobe Chat to resolve this issue? Adobe is the only one who can resolve an activation issue.
The link to use is the following:
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=signing-in-to-my-accou nt-or-registering-my-product
When the link opens, click on "I still need help." to bring up the Adobe Chat.
I have pre-set the topic for Serial Number Issues and Activating My Product.
In Premiere Elements 12 Help Menu/Sign In Sign Out constitutes Activation and Deactivation respectively. I cannot see that Adobe can interpret that any other way.
We will be watching for further developments.
Thank you.
ATR

Je ne peux ni activer ni me connecter pour mon produit premiere element 12

Impossible de me connecter ni d'activer mon produit Premiere Element 12. Il m'indique de me connecter à Internet ce que je suis déjà.
ue dois-je faire ?
Y-a-t-il possibilité qu'Adobe valide mon logiciel en ligne directement ?
Merci

fred32
What computer operating system are you running Premiere Elements 12?
Please review what worked for me with the problem of Premiere Elements 12 Sign In and an Internet not connected or computer clock issue message.
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
The other blog post may also be of help
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
If problems persist, the following link should get you to an active Adobe Chat
Contact Customer Care
I have set the link for Adobe ID, Signing In, and Account Help.
If the link does not hold its set, you will need to navigate from Premiere Elements to the above topic and the active Adobe Chat link. But with a bit
of luck it will open to a page with the Chat Panel as the Recommended choice.
Please let us know the outcome.
Thank you.
ATR

Premiere elements 12 log in problem

I am trying to leg in to Premiere Elements 12 for the 1st time. It will not recognize that I am connected to the internet which i clearly am. Dont know what to do next

werock49
I have never heard of renaming the hosts file in a situation related to Premiere Elements 12 sign in problems.
Rather what is done is "resetting the host file" which is not the same as renaming it. In fact, you delete certain entries in it if they have been added to the default hosts file.
Please refer to the following Adobe document.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Although the document does not mention Premiere Elements, it is often referred to by Adobe for Premiere Elements as well as other Adobe products in matters such as this..
What computer operating system is your Premiere Elements 12 running on? I will assume Window 7, 8, or 8.1 64 bit for now.
The default host file looks like
Do you see anything listed under the last line # ::1 localhost in the default host file in the screenshot?
You get to the host file via
Local Disk C
Windows
System32
Drivers
etc
and in the etc Folder is the hosts file that you right click, select Open, select Notepad to bring up the hosts file Notepad document.
If you need to edit that hosts file, make a backup of it first.
Also, depending on how things go, you might want to check out my Premiere Elements sign in problem that I reported in my blog post
http://www.atr935.blogspot.com/2013/12/pe12-adobe-idpassword-requirement-for.html
We will be looking forward to your progress.
Thank you.
ATR

Signing a soap message seems to not work in jwsdp14

I'm trying to sign a soap message according to the latest oasis specifications (http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-soap-message-security-1.0.pdf) using the libraries provided with jwsdp14 (mainly xmlsec.jar).
As far as I know, there is not yet documention/example about this specific issue.
The following is the code I have to sign a soap message: it seems to work fine because the signed soap message respects the above specifications... but what I notice is that the digest and the signature values it contains are always the same, I mean: if i change the source soap message, the signed soap message in output is always the same!
Any clue??
import com.sun.org.apache.xml.security.Init;
import com.sun.org.apache.xml.security.signature.XMLSignature;
import com.sun.org.apache.xml.security.transforms.Transforms;
import com.sun.org.apache.xml.security.utils.Constants;
import com.sun.xml.wss.*;
import com.sun.xml.wss.reference.DirectReference;
import org.w3c.dom.Document;
import javax.xml.soap.SOAPHeader;
import javax.xml.soap.SOAPMessage;
import javax.xml.soap.SOAPBody;
import java.io.File;
import java.io.FileInputStream;
import java.io.FileOutputStream;
import java.security.PrivateKey;
import java.security.cert.X509Certificate;
public class Main {
public static void main(String[] args) {
// The file from which we will load the sample SOAP message
String fileName = "F:\\SampleSoapMessage.xml";
// Store the WSSE signed message here
String signatureFileName = "F:\\SignedSampleSoapMessage.xml";
try {
// Initialize the apache libraries
Init.init();
// Obtain security elements from the keystore
PrivateKey privateKey = MySecurityUtils.getPrivateKey();
X509Certificate cert = MySecurityUtils.getCertificate();
// Obtain a sample SOAPMessage from a file
FileInputStream fis = new FileInputStream(new File(fileName));
Document doc = XMLUtil.toDOMDocument(fis);
SOAPMessage message = MyFileUtils.getMessageFromFile(doc);
SOAPHeader header = message.getSOAPHeader();
SOAPBody body = message.getSOAPBody();
// Set the wsu:Id attribute to the Body
XMLUtil.setWsuIdAttr(body, "MyId");
// Create a WSSE context for the SOAP message
SecurableSoapMessage sssm = new SecurableSoapMessage(message);
// Create a security header for the message (<wsse:Security>)
SecurityHeader sh = sssm.findOrCreateSecurityHeader();
// Insert the certificate (<wsse:BinarySecurityToken>)
X509SecurityToken stoken = new X509SecurityToken(header.getOwnerDocument(), cert, "X509TokenRef");
sh.insertHeaderBlock(stoken);
// Insert the keyinfo referring to the certificate (<ds:KeyInfo>)
KeyInfoHeaderBlock kihb = new KeyInfoHeaderBlock(header.getOwnerDocument());
SecurityTokenReference secTR = new SecurityTokenReference(header.getOwnerDocument());
DirectReference dirRef = new DirectReference();
dirRef.setURI("#X509TokenRef");
secTR.setReference(dirRef);
kihb.addSecurityTokenReference(secTR);
//sh.insertHeaderBlock(kihb);
// Insert the Signature block (<ds:Signature>)
SignatureHeaderBlock shb = new SignatureHeaderBlock(header.getOwnerDocument(), XMLSignature.ALGO_ID_SIGNATURE_RSA);
Transforms transforms = new Transforms(header.getOwnerDocument());
transforms.addTransform(Transforms.TRANSFORM_C14N_EXCL_OMIT_COMMENTS);
shb.addSignedInfoReference("#MyId", transforms, Constants.ALGO_ID_DIGEST_SHA1);
shb.addChildElement(kihb.getAsSoapElement());
sh.insertHeaderBlock(shb);
// Digest all References (#MyId) in the SignedInfo, calculate the signature value
// and set it in the SignatureValue Element
shb.sign(privateKey);
// Add the signature data to the header element
header.addChildElement(sh.getAsSoapElement());
// Save the signed SOAP message
FileOutputStream fos = new FileOutputStream(new File(signatureFileName));
message.writeTo(fos);
message.writeTo(System.out);
} catch (Exception exc) {
exc.printStackTrace();
System.out.println("An error has occurred : " + exc.toString());
PS: Classes MySecurityUtils and MyFileUtils are not included since they have nothing interesting.
The sample input sopa message is:
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<Intestazione>
</Intestazione>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
and the output signed sample message is:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header>
<wsse:Security SOAP-ENV:mustUnderstand="1" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"><ds:Signature xmlns:ds="http://www.w3.org/2000/09/xmldsig#">
<ds:SignedInfo>
<ds:CanonicalizationMethod Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"/>
<ds:SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"/>
<ds:Reference URI="#MyId">
<ds:Transforms>
<ds:Transform Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"/>
</ds:Transforms>
<ds:DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/>
<ds:DigestValue>2jmj7l5rSw0yVb/vlWAYkK/YBwk=</ds:DigestValue>
</ds:Reference>
</ds:SignedInfo>
<ds:SignatureValue>
YdKNSPWnx630AYeZ6AXVco1b0RMo8C3WWbziq7C009gg4nhknEZmH0ds78y328SgAlAAVR6Swwok
HE3OWgL8TZ1Ks0IimmmDd8/XIb2KlfiqnUNtTjGjUn9FLQEv/CMbmrCr7EO9rf/N+0cyAyGzrKo5
ieEQhtZy9uZAKh2mrmM=
</ds:SignatureValue>
<ds:KeyInfo>
<wsse:SecurityTokenReference>
<wsse:Reference URI="#X509TokenRef"/>
</wsse:SecurityTokenReference>
</ds:KeyInfo></ds:Signature><wsse:BinarySecurityToken EncodingType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-soap-message-security-1.0#Base64Binary" ValueType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-x509-token-profile-1.0#X509v3" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="X509TokenRef">MIIDITCCAsugAwIBAgIQIdu5EMFuQntM5IBOMeFcETANBgkqhkiG9w0BAQUFADCBqTEWMBQGA1UE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</wsse:BinarySecurityToken></wsse:Security></SOAP-ENV:Header>
<SOAP-ENV:Body xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="MyId">
<aTag>
<aChild>a value</aChild>
</aTag>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
NOTE: Check the value of <ds:SignatureValue> and <ds:DigestValue>: they never change even if I change the body of the source message.

Quoting Farrukh's reply to this question on java.net -
I can share some examples of how I have used JWSDP 1.4 and XML DSIG API to sign and verify a "standalone" soap message with and without mime attachments.
Please see the following Utility class written for the freebXML Registry project [1] for an example of how to do what you seek:
http://cvs.sourceforge.net/viewcvs.py/ebxmlrr/omar/src/java/org/freebxml/omar/common/security/SecurityUtil.java?view=markup
See methods signSOAPMessage(...), signPayload(...), verifySOAPMessage(...) and verifyPayloadSignature(...)
What you are trying to do is definitely doable and has been done with JWSDP 1.4. In my experience XML DSIG API met my needs very well.
Best of luck.
[1] freebXML Registry Project:
http://ebxmlrr.sourceforge.net
---------------------------------------------------------------------------------

Elements 10 sign in

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