Elements 10 won't load correctly

I installed Elements 10 onto my computer running Windows 7, Everything worked perfectly for a couple of weeks. I am now unable to access organiser. The programme freezes and will not allow me to import files into the catalog.I have tried the obvious things such as uninstalling and re installing the programm. Edit continues to work perfectly. Has anyone got any ideas?

What exactly do you mean by "the program freezes"?
Tell us the specific actions you're performing and what you see happening.
Ken

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IS FATAL
true
APPLICATION NAME
mail
TITLE
Mail could not be loaded
MESSAGE
There was a problem loading the application due to a possible network error or missing resources. Please try again.
LOG
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: MAIL in main()
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: Creating local CK.User object
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: Creating local CK.AccountPreferences object
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: --> Request 1:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875, headers: Content-Type=text/plain, body: (omitted)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Eastern"}
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG:     -> entering "6.2.2 No Content"
Tue, 17 Mar 2015 15:35:30 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:null
Redirect Count:1
Timeout Redirect Count:1
ResponseText:
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: --> Request 2:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875, headers: Content-Type=text/plain, body: (omitted)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Eastern"}
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: ,
this._redirectCount: 1
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: <-- Response 2: 0 (84ms), headers:   body: (empty)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1426606530328/1,httpStatus: 0,round trip time: 85ms, wmsid: null
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: Bootstrap error: Preferences.RefreshError
TYPE
server
APP STATECHART
SC.Statechart:sc1031
initialized: true
name: cloudos-statechart
current-states: [
    active.application.displayingCurrentApp
state-transition:
    active: false
    suspended: false
handling-event: false
BUILD NUMBER
15B.169e9f7
TIME
Tue Mar 17 2015 11:35:32 GMT-0400 (EDT)        (1426606532298)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18
DSID
1018646875
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: MAIL in main()
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: Creating local CK.User object
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: Creating local CK.AccountPreferences object
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: --> Request 1:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875, headers: Content-Type=text/plain, body: (omitted)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Eastern"}
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
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Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG:     -> entering "6.2.2 No Content"
Tue, 17 Mar 2015 15:35:30 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:null
Redirect Count:1
Timeout Redirect Count:1
ResponseText:
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: --> Request 2:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875, headers: Content-Type=text/plain, body: (omitted)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Eastern"}
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: ,
this._redirectCount: 1
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: <-- Response 2: 0 (84ms), headers:   body: (empty)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1426606530328/1,httpStatus: 0,round trip time: 85ms, wmsid: null
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: Bootstrap error: Preferences.RefreshError

Photoshop Elements 10 Edit Screen won't load

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Elements 10 won't load correctly

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