Elements 11 can't reinstall.

Hi,
I purchased Elements 11 about a year ago.
A few weeks back my Macbook air's (which doesnt have a DVD/CD drive) hardrive died and I lost all my data.
I went to reinstall my elements and I can't find the trial. I installed the current one (elements 12) and tried my serial number but it obviously didn't work.
I spoke to an adobe helper who told me they longer have the elements 11 trial. They told me I need to buy another one!!!! That doesnt seem right?
What am I suppose to do? I can't use the disks obviously as I dont have a drive.
I can't afford to buy another one. It just seems so unfair.
Any advice would be great.
Many Thanks.

So what error messages are you getting?  There isn't much in your first
post to go by so please state precisely details of any error messages
and if possible screen-shot for experts here to advice further.

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