Elements 11 for Mac: "Guided Edits" stuck on "Initializing"

I purchased and downloaded Elements 11 for Mac. I opened the Photoshop Elements Editor, opened a photo and clicked on the "Guided" Tab. It then said "Initializing" and has been stuck there. I deleted and re-download and installed the program - but the same problem occurs. Also - the welcome screen is non-existant...Any help is appreciated! Thanks!

The welcome screen is a separate program, and unless you deliberately launch it, either from the button in the last screen of the installer or from here:
you won't ever see it. If you want to always start from the welcome screen for some reason (can't think of a good one), launch it from applications and then before you click anything in it, choose Keep in Dock from the dock icon's contextual menu. But it's simpler just to make a dock shortcut for both editor and organizer if you need both and forget about the welcome screen entirely.
For your problem with guided edit, do you have any kind of antivirus or anything from Symantec on your mac? If so, disable it and try uninstalling/reinstalling with it off.

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Elements 11 for Mac: "Guided Edits" stuck on "Initializing"

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