Elements 11 isn't recognizing my Canon SX50

Please help. I have the 7.3 converter, but that hasn't worked. When I go to import the files, it says they are not compatible. I hope someone knows the answer. Thank you.

Looks like I have it figured out.

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    You are connecting it via FireWire ?
    See if You find help here.
    NO CAMERA or A/D-box
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    • Are You sure that You are using the FireWire Cable - USB-Cable will not work for miniDV tape Cameras
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    Try to avoid connecting Camera <--> external HD <--> Mac but import directly to the Mac then move
    the Movie project to dedicated external hard disk.
    • FireWire-port - Can be re-setted by - Turn off Mac and disconnecting Mac from Mains/Power for 20-30 minutes
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    • Should be FireWire as USB/USB2 performs badly and so does Airport or Net-work connected ones too.
    • MUST BE - Mac OS Extended formatted - UNIX/DOS/FAT32/Mac OS Exchange - DO NOT WORK for video due to 4Gb barrier.
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    • MacBook-Air - don't
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    from LKN 1935.
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    a technical check.
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