Elements 11 on macbook pro has stopped working and i can't re-install as its no longer available?

Elements 11 on macbook pro has stopped working and i can't re-install as its no longer available?

Further info:
Running on a macbook pro.
Purchased through the apple app store.
Worked fine prior to mavricks update.
I have read where others have had this issue, the general response has been that they have had no support from adobe in resolving the problem. One guy said he managed to get issued a new download of the softwear that works fine with mavricks.
so there is a fix avalible but for some reason its not been a general update for all customers with premier elements 11?

Similar Messages

  • My Macbook pro has stopped working and the screen has turned blue on static mode

    My Macbook pro  8.1.1 has stopped working and the screen has turned blue on static mode.
    I have tried restarts many times but of no Use
    Regards
    Nawabdera

    Try SMC and PRAM resets:
    http://support.apple.com/en-us/HT201295
    http://web.archive.org/web/20140711222006/http://support.apple.com/kb/ht1379
    Then try a Safe Boot:
    http://support.apple.com/en-us/HT201262
    Any help?
    Ciao.

  • Iphoto on my macbook pro has stopped working. It comes up with a message saying that the library is either being used by another user or it is unreadable. Any ideas why I should be receiving this message?

    MacBook Pro 2009
    Model Identifier: MacBookPro5,1
    Processor  2.4 GHz Intel Core 2 Duo
    Memory  4 GB 1067 MHz DDR3
    Software  OS X 10.8.5 (12F45)
    Iphoto '11
    Iphoto on my macbook pro has stopped working. It comes up with a message saying that the library is either being used by another user or it is unreadable. Any ideas why I should be receiving this message?
    "Your photo library is either in use by another application or has become unreadable"
    Offered solution doesn't work:
    Shut down and restart your computer, and then open iPhoto again. If the problem persists, try rebuilding your photo library. To do this, quit iPhoto, and then reopen it while keeping the Option and Command keys pressed. You can also try restoring your photo library from a backup.
    I have already copied my photographs to the a library manager but when I tried to reuse iphoto and import the photos back into iphoto, it would not let me.
    I can't download photographs from my iphone or my digital camera.
    Any ideas on how I can solve this problem?
    There is a possibility that when I went to update applications that I started to install Mavericks which I then interrupted and cancelled. I am not definite that this caused this problem but it was at about the same time as when this problem started.
    Many thanks,
    Ed

    I have already copied my photographs to the a library manager but when I tried to reuse iphoto and import the photos back into iphoto, it would not let me.
    You can't "copy" your photos to the "library manager", there is just no way to any such thing.
    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
    If that fails:
    Option 2
    Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
    This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.  
    Regards
    TD

  • 99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?

    I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?

    Thanks, I'm a bit new to asking for help!
    Version : Premiere Pro CC 2014.2 (8.2)
    It is up to date
    I'm using Windows 8.1 build 9600
    My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
    After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
    I have never had such a problem with the program which makes me think it might have something to do with a recent update.
    No other notable software was running during the export.
    I don't have any third-party effects or codecs installed.
    I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
    Unless it was installed in the trial, I do not have the Mercury Playback Engine.
    And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
    Thank you for the help! Any suggestions?

  • TS1398 My Wi-fi on/off button in setting has stopped working and I can't even attempt to find anything does anyone know how I can fix it?? I've already reset the phone setting, network and factory settings

    My Wi-fi on/off button in setting has stopped working and I can't even attempt to find anything does anyone know how I can fix it?? I've already reset the phone setting, network and factory settings

    can you see the wi-fi address in the about? if it show N/A, your iphone needs to be repaired.
    if your ios is 5.1.1 or you can see the wi-fi address,you could try to  connect your iphone to the itunes to restore and update.

  • Premiere pro has stopped working and must close

    Premier pro has been installed through CC and will not launch. 'has stopped working and must close'
    drivers up to date
    have signed in and out of CC
    have uninstalled and re-installed all premiere pro content including cache
    have changed the compatibility mode and tried using as admin
    still the program will not launch.

    >drivers up to date
    Did you verify that at the vendor site?
    For Windows, do NOT rely on Windows Update to have current driver information
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    Do you have dual graphics adapters?
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Premiere Pro has stopped working. Windows can't open it

    Hi
    When I lauch Premiere Pro, I get this error message: "Premiere Pro has stopped working" Then I get this one: " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    I even uninstalled and re-install the program. but I get the same error. I'm sure this must be an easy-fix for somebody out there. Please help.

    There is much more help in that forum http://forums.adobe.com/community/premiere?view=discussions
    When you go to the program forum for help, you need to provide a LOT more information
    -PPro Information FAQ http://forums.adobe.com/message/4200840
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
    IF NO, read below
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • After downloading it says it has stopped working and that windows will notify me when a solution is available it happened after i updated

    after i updated my mozilla wont start up and just says it has stopped working and windows will alert me when a solution has been found.

    Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode
    How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

  • Can nyone tell about MBP exchange policy as my new MacBook pro has stopped working

    I bought my MBP on 25 July last month not even a completed month and it has stopped working.it keeps restart every time I try to start it. I have sent it for repair but they didn't provide me by case or repair I'd. Now they say there's some issue with hard disk or logic board ....I didnt expect this. I hav used dell hp Lenovo but apple is the worst coz with in 20 days it has stopped working.
    I don't trust these service provider what they gonna do ... May b they just change other new parts with old parts.

    Contact Apple Directly and Explain your Issue and Concerns...
    Contacting Apple World Wide for Support and Service
    http://support.apple.com/kb/HE57
    Remember... Apple want Happy and Satisfied Customers...

  • Adobe Media Care CS6 has stopped working and I can't find anyone who can help me.

    My newly bought Adobe Premier program has stopped working properly, and noone from Adobe seems to care!!
    They prefer to have their customers spend hours searching endless forums to giving aid and assistance where needed!!!

    If you have Premiere ELEMENTS this is the right forum... and see below
    If you have Premiere PRO CS6 you need http://forums.adobe.com/community/premiere?view=discussions
    Questions to answer about Premiere Elements
    From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
    •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
    •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
    •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
    •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
    •If you are getting error message(s), what is the full text of the error message(s)?
    •What were you doing when the problem occurred?
    •What other software are you running?
    •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
    •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
    And some other questions...
    •What are you editing, and does your video have a red line over it BEFORE you do any work?
    •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
    •Which version of Quicktime do you have installed?

  • Can't get itunes.  I get the following message when I click on either the shortcut or the program.  It says ITunes has stopped working and I can either check on line for a solution and close the program or just close the program.

    When I click on the itunes shortcut or the program  I get the following message:
    ITunes has stopped working.  My two options are:  Windows can check on line for a solution to the problem or close the program. 
    It seems that my entire library is not there.  If I sync my ipod will it add it back into my library on the computer? 
    I've even tried installing again and nothing works.  Tried the "repair" and it says that ITunes is loaded but I stil get the above error when I try to open the program.
    Thanks

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Optical drive on MacBook Pro has stopped working since upgrade to Mavericks

    I upgraded to Mac OSX 10.9 almost as soon as it was released, but I only discovered two days ago that any optical disk: CD/movie DVD, DL DVD etc that I insert in to my late 2008 MacBook Pro just spins up for a few seconds, then gets ejected.
    I really hope Apple have noticed this issue, because there are many other people reporting the same problem. I will have to consider reverting to Snow Leopard if a fix is not released soon.

    Reset SMC.
    http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    Best.

  • Why did my iMessage on my Macbook Pro randomly stop working? How can I fix it?

    The iMessage on my Macbook randomly stopped sending and recieving messages 3 days ago. I tried signing out and signing back in and then it showed all my contacts offline. It also keeps saying Bonjour but I have Bonjour turned off. How can I fix this?

    Solution may be found if you search in the "More Like This" section over in the right column.

  • My macbook pro charger stopped working and i was wondering if apple will exchange it for a new one?

    p.s. my macbook is still under apple's limited warranty

    Walk it into the nearest Apple Store and ask the Genius for help

  • An app has stopped working and I can't find it on the app store

    Does this mean it has been withdrawn? Is there any way I can find out for certain?
    It's only 'I can has cheezburger' but it was one of my favourites and I had the pro version I'd paid for.

    The developr's website send yoou here:
    http://icanhascheezburger.com/

Maybe you are looking for

  • Installation of the ST-PI 2005 plug-in

    Hi, I have installed the ST-PI 2008 plug-in as the RTCCTOOL tool had requested, but now the u201CSAP earlywatch service reportu201D keep informing than I need the ST-PI 2005 plug-in with patch level 0008. The problem is that the SAINT tool doesnu2019

  • Setting Outbound JMS Headers in ESB

    Hi I've been trying to set the JMSType header in an ESB process, using the following in my XSLT: <xsl:variable name="JMSType" select="ehdr:setOutboundHeader('/jhdr:JMSOutboundHeadersAndProperties/jhdr:JMSOutboundHeaders/jhdr:JMSType', 'solihull.cdh.c

  • MacBook Pro startup glitch

    After disconnecting the HDMI cable to my MacBook Pro (Mid-2014 model) it started having startup glitches whenever I turn it on. Grey and white stripes appears at the bottom of my screen, I think they're Apple logos? A smaller display appears with the

  • Is the win 8 driver for the printer photosmart D7360 rgb or CMYK?

    Hi, I will be using Lightroom 4.2 (under win 8 64) and will have the monitor and  printer  (HP Photosmart D7360) calibrated by a colormunki photo.    When the printer profile is generated by colormunki, depening on the  actual printer driver, they wi

  • HT201412 Can't restore iPod 4th gen, HELP!!!

       Hi! I can't restore my iPod 4th gen. because it will not show up under "devices" on iTunes! I plug my iPod into my computer, and a little stop sign comes up telling me my iPod is locked with a passcode and needs to be unlocked. Heres the catch: my