Elements 11 Organiser freezes when loading

When loading Elements 11 the Organiser freezes, Edit loads OK.  I have followed all the suggestions in the Forum and I have found that when setting up a new account, it works OK but the original account doesn't work.  The Forum suggests ask the administrator, but I haven't got one.  Help please.
Thanks

You mention stopping active file monitor, but you don't say anything about stopping autoanalyzer, which is far more likely to cause this than anything mentioned in your post. (organizer preferences>media analysis, shut off everything except face recognition, if you use that)
Incidentally, the chat line et al are not "ours", since this is the user to user forum and we are just other customers like you, not Adobe employees.

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    Last edited by harkin (2010-10-20 21:15:28)

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