Elements 11 Organizer freezes when loading preferences
Specifically when using Organizer and I try to edit the preferences as suggested by Adobe it gets hung up while loading no matter how long I wait.
I have a Pentium 5, 2.80 GHz, quad core with 8GB of RAM running windows 7 64 bit
I have installed and uninstalled it several times
I have had the computer to the shop and it is clean and virus free
I have cleaned and re-cleaned my registry
My internet caches etc are all clean
I have even tried putting the organizer as its own shortcut on the desktop
I have adjusted the software for compatibility for my computer
I have noticed similiar problems posted regarding previous versions of this softwareand have tried fixes like deleting or re-naming various files
Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra
Similar Messages
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Elements 11 Organiser freezes when loading
When loading Elements 11 the Organiser freezes, Edit loads OK. I have followed all the suggestions in the Forum and I have found that when setting up a new account, it works OK but the original account doesn't work. The Forum suggests ask the administrator, but I haven't got one. Help please.
ThanksYou mention stopping active file monitor, but you don't say anything about stopping autoanalyzer, which is far more likely to cause this than anything mentioned in your post. (organizer preferences>media analysis, shut off everything except face recognition, if you use that)
Incidentally, the chat line et al are not "ours", since this is the user to user forum and we are just other customers like you, not Adobe employees. -
Elements 11 Organizer hangs up loading preferences
I have noticed people have had the same issues with previous versions. please I have had elemens for 2 weeks and can't use ut.
Specifics - I launch Organizer, go edit preferences and any one I pick just gets hung up loading
My computer is a Windows PC Pentium 2.80 Gz with Quad Core CPU and 8GB of RAM running Windows 7 64 Bit
As far as I can see I exceed reqt's
Please can anyone help?!Right-click on the desktop and choose New >> Shortcut
Click Next and copy and paste the file path including quotes.
"C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe"
You should be able to bypass the welcome screen and launch the Organizer directly. -
I have been trying to overcome this issue for a very long time, but not able to find a solution. There has been some users who have logged the very same issue on other versions. This process has been running for more than 12 hours now and still shows the same error. I am actually reproducing the error this time, and I was able to cancel this process without crashing the application. So I don't know what causes this problem.
I have around 32,000+ photos and no videos in the catalog.Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra -
Extension Manager CS6 freezes when loading extensions
Extension Manager CS6 freezes when loading extensions
When launching Extension Manager CS6 it starts loading extensions but totally freezes when the last 30 percent of the loading extension bar is still unaccomplished. It is not possible to close the window, not even with the task manager. I have restart the computer to get rid of it.
My OS is Windows 7, 64 bit. The most recent versions of the entire Adobe CS family are installed, freshly updated, including the Extension Manager CS6.
To trace the cause of the problem I tried to create a log file in the folder C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6. I logged in as administrator and wrote in the Command Prompt Window:
echo > ExManLog.YES
The log file was created but contains nothing but "ECHO is on".
A possible cause of the problem might be that I have two installed active version of Ajatix Advanced CSS Drop Down Menu, which is an add-on to Dreamweaver. The first version is the free one, the second is the full paid version. I would like to deactivate the first one since which might make the Extension Manager happier. But the only way to deactivate it that I know of is to use the Extension Manager. Catch 22.Dear Carl, thanks for the advice that made me understand how to remove an extension without using the Extension Manager. However, the problem persists, i.e the Extension Manager freezes soon after it is launched, when the last 30 percent of the loading extension bar is still unaccomplished.
Following your instruction I have tried to remove both my versions of the troublesome DW extension (Ajatix Advanced CSS Drop Down Menu). Which in my case meant that I deleted the following files:
the files com.ajatix.AdvancedCSSMenuLight.mxi, com.ajatix.AdvancedCSSMenuLight.mxi_air and com.ajatix.AdvancedCSSMenuLight.zxp in C:\Users\<My UserName>\AppData\Roaming\Adobe\Extension Manager CS6\EM Store\Dreamweaver CS6
and the files ajxcssmenu2.3.0.mxi, ajxcssmenu2.3.0.mxi_air and ajxcssmenu2.3.0.mxp in C:\ProgramData\Adobe\Extension Manager CS6\EM Store\Dreamweaver CS6
In the hope of cleaning out everything from this extension I have also deleted the following files:
AJXCSSMenu.chm, AJXCSSMenu.dll in C:\Users\UpdatusUser\AppData\Roaming\Adobe\Dreamweaver CS6\en_US\Configuration\JSExtensions
and AJXCSSMenu.chm, AJXCSSMenu.dll, AJXCSSMenuLight.chm, AJXCSSMenuLight.dll in C:\Users\ipb-master\AppData\Roaming\Adobe\Dreamweaver CS6\en_US\Configuration\JSExtensions
Every time I thus get rid of the Ajitex files the Extension Manager seems happy and loads the only extension I currently have left (Adobe exchange). However when I reinstall the Ajitex extension, the Extension Manager behaves in the same bad manner, freezes after approximately 70 percent of the process of loading extensions. Same thing when I remove this extension and try to install another from Ajitex (Email Spam Blocker). It seems to install all right but afterward the Extension Manager freezes when launched.
Don't know what to do now. -
Photoshop Elements 12 Organizer crashes when importing m2ts files
When I import my collection of images and videos using "Import / From file and folders...", Photoshop Elements 12 Organizer crashes when importing one of my .m2ts files. When I debug it I get:
Unhandled exception at 0x1543025B (mc_demux_mp2_ds.ax) in PhotoshopElementsOrganizer.exe: 0xC0000094: Integer division by zero.
Is there a way for me to import m2ts files successfully? If not, then is there a way to skip importing these files.I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free -
Will photoshop elements 9 organizer transfer when I upgrade?
Will my current photoshop elements 9 organizer transfer when I buy a monthly service with Adobe?
The elements organizer has nothing to do with creative cloud. Are you wanting to move your catalog to lightroom? Is that what you're asking?
-
CC illustrator freezes when loading. What to do?
CC illustrator freezes when loading. What to do?
What OS? What version of AI? Do you get any error messages? New computer?
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After making sure my plug-ins were updated, firefox 5.0.1 hangs/freezes when loading web pages.
I changed the setting, but unfortunately, this didn't fix the problem. This situation does seem to occur more, when I load or reload my eBay home page. I noticed that all data and information would go ahead and load, but the random ads bar would not immediately load and when I would left click anywhere on the page, Firefox would temporarily freeze, the page turns white, Firefox not responding will display, and then the banner would load and everything is fine. I'm wondering if it has something to do with my Flash Player. Any additional suggestions would be greatly appreciated. Thanks! Reggie
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Safari slow and freezes when loading pages
Hi I've been having a problem with Safari for the past few months it frequently freezes when loading web pages, sometimes it will eventually load, other times it wont. the blue progress bar in the address bar stops on about 10% with a plain white page it doesn't happen all the time but disturbingly it happens on pages as simple as Google search, not just data heavy sites. other symptoms include having to click links several times to get them to respond and I get the you are not connected to the Internet page when I go to some sites only to try another page from my bookmarks and it will load perfectly.
Any help greatly appreciated its driving me nuts.I only posted the other post because I hadnt anticipated getting such a quick responce from you , Im on a tight deadline for work and I needed to get this problem sorted a.s.a.p, I didnt think that anybody else would hop onto this discussion Anyway heres the output I get
Last login: Wed May 9 13:18:21 on console
Gareth-Joness-iMac:~ gareth$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Gareth-Joness-iMac:~ gareth$ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfi x|x)/{print $3}'
WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.
To proceed, enter your password, or type Ctrl-C to abort.
Password:
Sorry, try again.
Password:
com.microsoft.office.licensing.helper
com.adobe.SwitchBoard
Gareth-Joness-iMac:~ gareth$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
com.wacom.pentablet
com.adobe.AAM.Scheduler-1.0
Gareth-Joness-iMac:~ gareth$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
Adobe AIR.framework
AudioMixEngine.framework
NyxAudioAnalysis.framework
PluginManager.framework
iLifeFaceRecognition.framework
iLifeKit.framework
iLifePageLayout.framework
iLifeSQLAccess.framework
iLifeSlideshow.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
AdobePDFViewer.plugin
Flash Player.plugin
JavaAppletPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
WacomNetscape.plugin
WacomSafari.plugin
flashplayer.xpt
iPhotoPhotocast.plugin
npContributeMac.bundle
nsIQTScriptablePlugin.xpt
/Library/Keyboard Layouts:
/Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.wacom.pentablet.plist
/Library/LaunchDaemons:
com.adobe.SwitchBoard.plist
com.apple.remotepairtool.plist
com.microsoft.office.licensing.helper.plist
/Library/PreferencePanes:
Flash Player.prefPane
PenTablet.prefPane
/Library/PrivilegedHelperTools:
com.microsoft.office.licensing.helper
/Library/QuickLook:
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
/Library/ScriptingAdditions:
Adobe Unit Types.osax
/Library/Spotlight:
Microsoft Office.mdimporter
iWork.mdimporter
/Library/StartupItems:
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
com.adobe.SwitchBoard.monitor.plist
Library/Address Book Plug-Ins:
SkypeABDialer.bundle
SkypeABSMS.bundle
Library/Fonts:
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
Library/Keyboard Layouts:
Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.E3CFAA50-1194-4D76-B170-E96 8592213B6.plist
[email protected]list
Library/PreferencePanes:
Gareth-Joness-iMac:~ gareth$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
iTunesHelper
Gareth-Joness-iMac:~ gareth$
Thanks -
Adobe Photoshop Elements 12 Organizer does not load- why?
I just installed Elements 12 on a machine running Windows 8.1. Organizer will not load no matter what I do. How do I make this program work?
Hi,
Unless you overrode the defaults when installing PSE 10 and PSE 12, that shouldn't be the problem. I have installed PSE 11 and then PSE 12 on my Windows 8 system. My Windows 7 is running versions 8, 9, 10, 11 & 12 all quite happily.
Since you say the problem started in PSE 10, I am suspecting a problem with your catalog - more later.
When you load the editor, go to the Help menu - have you completed the Adobe Id Profile? Is there a Sign in or a Sign out option? - The Sign out would indicate that you are already signed in. Is this the sign in that freezes on your system?
Now, back to a possible catalog problem. Try holding down the shift key when you select organizer from the welcome screen and keep it held down until the organizer loads. It should take you to the Catalog Manager - now release the shift key. Click on the New button to create a new, empty catalog and give it a name like Test Temp. If the organizer still fails to load the problem is probably to do with the installation. If the new catalog allows the organizer to load then we will have to try and repair your catalog.
Brian -
Elements 9 organizer won't load on mac
I am running a mac book pro with snow leopard. I have been using elements organizer for about 3 months now. Since yesterday however, every time I try to run the program, it crashes. This happened after running organizer and I had to do a force quit after it froze. When I try to reload it, it crashes at "initializing main interface". I get this long message detailing the problem.
Process: Adobe Elements 9 Organizer [1486]
Path: /Applications/Adobe Elements 9 Organizer.app/Contents/MacOS/Adobe Elements 9 Organizer
Identifier: com.adobe.ElementsOrganizer9
Version: 9.0.2.(20101217.p.9699) (9.0.2)
Code Type: X86 (Native)
Parent Process: launchd [145]
Date/Time: 2011-03-21 09:48:00.616 -0400
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6
Interval Since Last Report: 274094 sec
Crashes Since Last Report: 50
Per-App Interval Since Last Report: 72841 sec
Per-App Crashes Since Last Report: 45
Anonymous UUID: B69500DB-1FBA-443F-A248-465D5ECBB9DE
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.ElementsOrganizer9 0x0040fc1d PtContactBookParserErrorHandler::fatalError(QXmlParseException const&) + 1
1 QtXml 0x0667ba10 QXmlSimpleReaderPrivate::unexpectedEof(bool (QXmlSimpleReaderPrivate::*)(), int) + 192
2 QtXml 0x0668a345 QXmlSimpleReaderPrivate::parseProlog() + 1765
3 QtXml 0x0668be04 QXmlSimpleReaderPrivate::parseBeginOrContinue(int, bool) + 180
4 QtXml 0x0668c2f3 QXmlSimpleReader::parse(QXmlInputSource const*, bool) + 163
5 QtXml 0x06679440 QXmlSimpleReader::parse(QXmlInputSource const&) + 32
6 com.adobe.ElementsOrganizer9 0x0049f1be PtContactBook::load() + 340
7 com.adobe.ElementsOrganizer9 0x0050bf74 PtEmailCompose::slotBuildShares() + 264
8 com.adobe.ElementsOrganizer9 0x0050f04c PtEmailCompose::PtEmailCompose(QWidget*, PtEmailPanelView*, bool, bool, QString const&, bool) + 6548
9 com.adobe.ElementsOrganizer9 0x00533636 PtEmailPanelView::PtEmailPanelView(QWidget*) + 418
10 com.adobe.ElementsOrganizer9 0x004efa65 PtDesktop::PtDesktop(QWidget*, PtController*, QMenuBar*, QWidget*) + 5471
11 com.adobe.ElementsOrganizer9 0x0058e0cf PtMainWindow::PtMainWindow(PtController*, QWidget*, char const*) + 1781
12 com.adobe.ElementsOrganizer9 0x000408b0 PtController::init(std::pair<QString, QString>) + 2092
13 com.adobe.ElementsOrganizer9 0x00034b54 PtApplication::init() + 10420
14 com.adobe.ElementsOrganizer9 0x000289fa main + 7020
15 com.adobe.ElementsOrganizer9 0x00003cb6 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x069df982 kevent + 10
1 libSystem.B.dylib 0x069e009c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x069df559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x069df2fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x069ded81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x069debc6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x069dea12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x069defa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x069debc6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x069b9142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x069e6cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x06a2f46f pthread_cond_wait + 48
3 com.adobe.amt.services 0x13d61222 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x13d5a204 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x13d61288 C_AMTUISwitchSuppressUpdates + 16966
6 libSystem.B.dylib 0x069e685d _pthread_start + 345
7 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x069e70a6 __semwait_signal + 10
1 libSystem.B.dylib 0x06a12ee5 nanosleep$UNIX2003 + 188
2 com.adobe.ElementsOrganizer9 0x00a25cab ScObjects::Thread::sleep(unsigned int) + 59
3 com.adobe.ElementsOrganizer9 0x00a0db83 ScObjects::BridgeTalkThread::run() + 163
4 com.adobe.ElementsOrganizer9 0x00a25db8 ScObjects::Thread::go(void*) + 168
5 libSystem.B.dylib 0x069e685d _pthread_start + 345
6 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x069e70a6 __semwait_signal + 10
1 libSystem.B.dylib 0x069e6d62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x069e89f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x087f351e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x087deea5 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x087da873 MPWaitOnQueue + 250
6 AdobeACE 0x034026f1 0x33c8000 + 239345
7 AdobeACE 0x034020ed 0x33c8000 + 237805
8 ...ple.CoreServices.CarbonCore 0x087be85a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x069e685d _pthread_start + 345
10 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x069e70a6 __semwait_signal + 10
1 libSystem.B.dylib 0x069e6d62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x069e89f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x087f351e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x087deea5 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x087da873 MPWaitOnQueue + 250
6 com.adobe.CameraRaw 0x1899e158 0x1879d000 + 2101592
7 com.adobe.CameraRaw 0x1899da56 0x1879d000 + 2099798
8 ...ple.CoreServices.CarbonCore 0x087be85a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x069e685d _pthread_start + 345
10 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x069e70a6 __semwait_signal + 10
1 libSystem.B.dylib 0x069e6d62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x069e89f8 pthread_cond_wait$UNIX2003 + 73
3 com.adobe.CameraRaw 0x187e2dca 0x1879d000 + 286154
4 com.adobe.CameraRaw 0x18b08cd4 EntryFM + 894068
5 com.adobe.CameraRaw 0x188a3606 0x1879d000 + 1074694
6 libSystem.B.dylib 0x069e685d _pthread_start + 345
7 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x069b914e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x087f0c42 MPWaitOnSemaphore + 125
2 com.adobe.ols.library 0x1945272b OLSSemaphore::Wait(unsigned int) + 271
3 com.adobe.ols.library 0x193ec3f8 OLSExecuteAutomatedTask::ExecuteStateInitialize() + 1040
4 com.adobe.ols.library 0x1940db46 OLSServiceTask::ExecuteInternal() + 1262
5 com.adobe.ols.library 0x194309c9 OLSTask::Execute() + 437
6 com.adobe.ols.library 0x19432640 OLSWorkerThreadTaskManager::ProcessTasks(OLSTaskThread*) + 1440
7 com.adobe.ols.library 0x1943102b OLSTaskThread::Run() + 27
8 com.adobe.ols.library 0x19453627 OLSThread::ThreadProc(void*) + 29
9 ...ple.CoreServices.CarbonCore 0x087be85a PrivateMPEntryPoint + 68
10 libSystem.B.dylib 0x069e685d _pthread_start + 345
11 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x069dea12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x069defa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x069debc6 start_wqthread + 30
Thread 10:
0 libSystem.B.dylib 0x069b9142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x069e6cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x06a2f46f pthread_cond_wait + 48
3 QtCore 0x05582d36 QWaitCondition::wait(QMutex*, unsigned long) + 278
4 QtNetwork 0x06401446 QHostInfoAgent::run() + 566
5 QtCore 0x05581d6b QThreadPrivate::start(void*) + 187
6 libSystem.B.dylib 0x069e685d _pthread_start + 345
7 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x06a25bea __sigwait + 10
1 libSystem.B.dylib 0x06a606d7 sigwait + 24
2 com.adobe.ElementsOrganizer9 0x00944094 PtSignalThread::start() + 48
3 com.adobe.ElementsOrganizer9 0x00946dbd Pt::ThreadStartInternal(void*) + 29
4 libSystem.B.dylib 0x069e685d _pthread_start + 345
5 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x069b9142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x069e6cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x06a2f46f pthread_cond_wait + 48
3 com.adobe.ElementsOrganizer9 0x009422a7 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
4 com.adobe.ElementsOrganizer9 0x00070001 PtBackground::start() + 85
5 com.adobe.ElementsOrganizer9 0x00946dbd Pt::ThreadStartInternal(void*) + 29
6 libSystem.B.dylib 0x069e685d _pthread_start + 345
7 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x069b9142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x069e6cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x06a2f46f pthread_cond_wait + 48
3 com.adobe.ElementsOrganizer9 0x009422a7 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
4 com.adobe.ElementsOrganizer9 0x00070001 PtBackground::start() + 85
5 com.adobe.ElementsOrganizer9 0x00946dbd Pt::ThreadStartInternal(void*) + 29
6 libSystem.B.dylib 0x069e685d _pthread_start + 345
7 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 14: com.apple.CFSocket.private
0 libSystem.B.dylib 0x069d80c6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x06d25c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x069e685d _pthread_start + 345
3 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x069b90fa mach_msg_trap + 10
1 libSystem.B.dylib 0x069b9867 mach_msg + 68
2 ...ia.Flash Player.authplaylib 0x19b1163e ExternalPlayer_Initialize + 1865604
3 libSystem.B.dylib 0x069e685d _pthread_start + 345
4 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x069b9142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x069e6cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x06a2f46f pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x1993dba6 0x19656000 + 3046310
4 ...ia.Flash Player.authplaylib 0x1995ff81 ExternalPlayer_Initialize + 90311
5 ...ia.Flash Player.authplaylib 0x1993df98 0x19656000 + 3047320
6 libSystem.B.dylib 0x069e685d _pthread_start + 345
7 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x069b9142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x069e6cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x06a2f46f pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x1993dba6 0x19656000 + 3046310
4 ...ia.Flash Player.authplaylib 0x1995ff81 ExternalPlayer_Initialize + 90311
5 ...ia.Flash Player.authplaylib 0x1993df98 0x19656000 + 3047320
6 libSystem.B.dylib 0x069e685d _pthread_start + 345
7 libSystem.B.dylib 0x069e66e2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfffe24c ebx: 0x0667ae71 ecx: 0x00000001 edx: 0x013ace48
edi: 0x11bb9800 esi: 0xbfffdff8 ebp: 0xbfffe018 esp: 0xbfffdfb8
ss: 0x0000001f efl: 0x00010202 eip: 0x0040fc1d cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
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0x13d3c000 - 0x13da1fe7 +com.adobe.amt.services AMTServices 3.5.0.22 (BuildVersion: 3.5; BuildDate: Thu Aug 5 2010 21:49:00) (3.5.0.22) <928B1A16-6031-6BE2-C3DE-6E9C919C6C43> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
0x13dbd000 - 0x13df6ffb +com.adobe.AAM.AdobeUpdaterNotificationFramework UpdaterNotifications 1.5.0.13 (1.5.0.13) <4F8229DD-D239-3773-1A53-51ECFA787463> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotifi cations
0x13e06000 - 0x13e41feb libFontRegistry.dylib ??? (???) <4FB144ED-8AF9-27CF-B315-DCE5575D5231> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resourc es/libFontRegistry.dylib
0x15f80000 - 0x15fa5fe3 +libqjpeg.dylib 4.6.0 (compatibility 4.6.0) <05286F51-8EB2-DF36-5331-E872B8E2667B> /Applications/Adobe Elements 9 Organizer.app/Contents/QtPlugins/imageformats/libqjpeg.dylib
0x167ee000 - 0x16820fe3 libTrueTypeScaler.dylib ??? (???) <6E9D1A50-330E-F1F4-F93D-9ECC8A61B21A> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resourc es/libTrueTypeScaler.dylib
0x18463000 - 0x1848cfe3 com.apple.audio.CoreAudioKit 1.6.1 (1.6.1) <7FFBD485-5251-776A-CC44-4470DD84112B> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x185bb000 - 0x18672ff7 +Photoshop Adapter ??? (???) <860F71FC-FA0A-EF68-1B79-91A1F55DFB2E> /Applications/Adobe Elements 9 Organizer.app/Contents/Plug-Ins/Organizer Only/Photoshop Adapter.plugin/Contents/MacOS/Photoshop Adapter
0x1879d000 - 0x18feefe7 +com.adobe.CameraRaw 6.1 (250) (6.1.0f250) <3A299A4B-A870-ED39-01E7-BC3B8CF56198> /Library/Application Support/Adobe/Plug-Ins/Elements 9/File Formats/Camera Raw.plugin/Contents/MacOS/Camera Raw
0x1936f000 - 0x194b1fe7 +com.adobe.ols.library 4.0 (4.0) <060FE05E-3C15-D620-D054-91EED2628F5C> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeOLS.framework/AdobeOLS
0x19656000 - 0x19cf8fef +com.macromedia.Flash Player.authplaylib 10.0.2.31 (1.0.1d333) <E0851D48-16C9-4BDC-B3A7-7BAC9E7638F5> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/authplaylib.bundle/Contents/MacOS/AuthPlayLib
0x20000000 - 0x20098fe7 edu.mit.Kerberos 6.5.10 (6.5.10) <8B83AFF3-C074-E47C-4BD0-4546EED0D1BC> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x40000000 - 0x400d1fe7 +AdobeJP2K ??? (???) <EF392886-5A95-6A96-C95D-43DA0322925C> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x64b00000 - 0x64b07ff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xfa100000 - 0xfa192fe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.27f3
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS542525K9SA00, 232.89 GB
Parallel ATA Device: MATSHITADVD-R UJ-867
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: ExpCard Adpt, 0x0781 (SanDisk Corporation), 0xb6d0, 0xfa300000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0231, 0x5d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
I have already looked on previous threads concerning the same problem and have tried to do several things including
- uninstall and reinstalling the software
- running the elements on OS safemode
- running elements from a different user account
- repair permission on the hard drive
- repair catalog
- removed both com.adobe.ElementsOrganizer9.plist and com.Adobe.Elements Organizer.9.0.plist
The day before the crash, I upgraded to iphoto '11 from 'iphoto 08, so I could import my iphoto catalog into my elements catalog. As a result, the size of the catalog grew but I don't if that has anything to do with this problem. I have also tried to create a new catalog when opening organizer and pressing the <Shift>, <Option> and <Command> keys. However the program still will not load even with a new catalog. Does any one have any further suggestions on how I could get elements organizer to run again from my computer? Thanks.Trying renaming your contacts.xml file. To access the file, you need to go - Macintosh HD/Library/Application Support/adobe/elements organizer/organizer/settings I just named it "renamedfile.xml". A new contacts file will appear after you reopen the program.
I've had this problem a few times and renamed this file (after a support person from Adobe told me to the first time). It opens after I remaned it.
The contacts function of the organizer doesn't seem to be a stable. It always deletes entries that I want to add in.
Hope this helps -
When I open the Elements 9 organizer it freezes. I've searched these fora and others at the internet. I've tried what I encountered (delete thumbnail and status files, run as administrator, bypass the welcome screen, re-installed Elements 9) but nothing helps. I am able to switch catalog if I do that immediately after I open the organizer. I've started a new catalog, imported the pictures but when the organizers states it is generating the thumbnails it (and the PC) freezes. The only way to quit is by using ctrl+alt+del and end the process. I'm using Windows 7 Professional, 64 bit with 8 GB of memory. Never had these problems before. Any ideas how to solve this?
== added after the weekend ==
Spent most of the weekend to solve this.Hoping the solution below can help others with the same issue.
I suspected that the issue was caused by a "corrupt" file, because the organizer started, but once the message "creating miniatures" appeared it frooze.
I renamed the the Catalogs folder to OldCatalogs and created a new, empty Catalogs folder.
Started the Organizer and was prompted to create a new, empty catalog.
I copied the "problem catalog" to the Catalogs folder (the Organizer now started up with the new empty catalog) and used the optimize/repair tool on the problem catalog, even though it indicated the catalog was ok. This did not help, same issue upon opening the catalog. Moved it back to the OldCatalogs folder.
I started opening the last batch of pictures I had been working on (about 300 in total) in smaller batches (about 50 each). The first batches imported without issues, the last batch did not and frooze the Organizer again.
I started importing the last 50 pictures one by one. With 2 pictures the Organizer indicated the file was corrupt but did not freeze. One picture did freeze the Organizer.
I deleted these 3 pictures from the folder and all is well now.
A tool like Adobe Photoshop Elements should not feeze (and even freeze the PC to the point that ctrl+alt+del doesn't work anymore) on importing an apparently corrupted file! If Adobe is monitoring this, and I hope they do, I still have these files available in case you want to investigate.Bingo! It worked!
Thanks for the tip.
I would be interested to know why this behavior started after the program had been installed and worked normally for over a month. On the other hand, this might be one of those mysteries that must remain unanswered.
Chris -
Photoshop Elements 12 Organizer Crashes when Importing Video Files
I recently upgraded from Photoshop Elements 10 to 12. Now if I import any of my videos, they import onto the hard drive but as soon as Elements tries to bring them into the catalog, Photoshop Crashes. When I re-open the Organizer, it crashes as soon as it processes my files. If I delete the video file from my hard drive, then it doesn't crash. I have lots of videos that were imported under Photoshop Elements 10 and they don't cause any problems.
I uninstalled Elements and re-installed but that didn't help.
I deleted my preferences but that didn't help.
I updated to 12.1 but that didn't help.
Here are the details of the crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version: 12.0.0.0
Application Timestamp: 5314d4d4
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.30319.1
Fault Module Timestamp: 4ba1dbbe
Exception Code: c0000005
Exception Offset: 00002357
OS Version: 6.3.9600.2.0.0.256.103
Locale ID: 4105
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 84a0
Additional Information 4: 84a09ea102a12ee665c500221db8c9d6
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-US\erofflps.txt
I have checked on another Windows 8.1 computer and it doesn't have problems so it isn't a general problem with Windows 8.1.
Also, it isn't a problem with that particular catalog (That catalog worked on my other computer and I get the error with a new catalog)
I re-downloaded Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package and updated it since that seems to be what MSVCR100.dll is used for but that didn't help.
I get the problem with .MTS and .MT2S (AVCHD) video files but don't have the problem with .MP4 files.
I tried with a Safe Boot but I still have the problem.
I did a file cleanup using CCleaner but that didn't help either.
I ran System Mechanic to fix registry problems but that didn't help either.
I tried disabling my Norton Antivirus and Firewall but that didn't help.I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free -
Photoshop Elements 13 Organizer crashes when launched
I installed Photoshop Elements 13 a few days ago on my brand-new HP Envy laptop (Windows 8.1). I imported photos from two external hard drives, and experimented with tagging a few photo sets. I unplugged one of the hard drives, did some more tagging, and while I was tagging the Organizer crashed. When I tried to relaunch it, it crashed immediately after loading the catalog. After a restart, I relaunched the Organizer, and it stalled for several minutes while loading the catalog, then crashed as soon as the catalog was loaded. I've attempted to restart and relaunch several times and it always crashes immediately upon loading the catalog.
I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free
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