Elements 11. Resize image tool doesn't work. Tried online chat with Adobe - no help.

I recently got a new computer (pc) and decided to download Elements 11 instead of the old version that was on my old computer. I've discovered that the image resizing tool doesn't work, although the other functions seem to be working fine.
I tried an online chat with Adobe. Their suggestion was to buy another photo service from them for $10./month !!

Do you have Resample Image and Constrain Proportions checked?

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Resize image code doesn't work for some JPGs

Hi. I'm using the below code to resize images and store them on the server. However, with some JPGs, the resize produces a reddish tint on the image. Any ideas what could be causing this? Here's the original image: http://www.unctv.org/tWxkBbq_10M6wKRRL/PNCWWD01.jpg and here's what it produces afterward: http://www.unctv.org/tWxkBbq_10M6wKRRL/PABDFC01__1289231445291.jpg
Photoshop CS5 is used to produce the JPG input for this app. Thanks.
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catch (Exception e) {
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}Edited by: oneworld95 on Nov 8, 2010 11:34 AM

I don't know anything about the jpeg encoders, but I do see code that doesn't make any sense to me:
Image resizedImage = null;
int iWidth = image.getWidth(null);
int iHeight = image.getHeight(null);
// This code ensures that all the pixels in the image are loaded.
Image temp = new ImageIcon(resizedImage).getImage();What is the point of creating an ImageIcon from a null image?
int newWidth = (int)this.targetWidth;I don't see where you actually use this variable, so how does the image get resized?
For more help create a [url http://sscce.org]SSCCE, that demonstrates the incorrect behaviour and maybe someone will take a look at it.

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test.vi ‏47 KB

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Mike...
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Elements 11. Resize image tool doesn't work. Tried online chat with Adobe - no help.

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