Elements 11 showing constant video driver incompatibility message

Running Elements 11 on a Windows 8 MSI laptop. Worked fine first few months, but have been getting the following message every time at start up now:
we have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver.
Display driver details: NVIDIA Corporation - GeForce GTX 675M/PCle/SSE2 3.0.0
Have taken computer in, techs tried updating display driver, warning will not go away. Videos and photos loaded into Elements show up only as a blank white screen on playback.
Tried uninstalling then re-installing Elements, getting same message.

If your laptop has dual graphics (such as Intel on motherboard as well as the nVidia) read below... otherwise, skip past
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
Display driver & Baddriver http://forums.adobe.com/message/4943624 may be another possibility
>techs tried updating display driver
What is your exact driver version?
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7

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[solved]is the a command to show which video driver is loaded?

really quick one, is the a command to show which video driver is loaded?
Last edited by ninjaprawn (2012-02-26 19:44:05)

Pres wrote:You could use "lspci -v" and look at what driver is in use under your VGA controller.
that did the trick... thanks

When opening adobe priemere elements 11 get incompatible display driver error message?

have intel ( r ) hd graphics 2.1.0. build 8.15.10.2622---gone to intel display driver on my pc and it is up-to-date----is adoble elements not liking my current display driver on my pc and if so what can i do?

j strength
Thanks for the update on you progress.
Since you appear to have the latest version of your video card driver installed, please delete the BadDrivers.txt file as mentioned by me in post 7 of your thread and copied into this post as well for your convenience.
In Windows 7 or 8 64 bit, its location is
Local Disc C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
Be sure to be working with Folder Options Show Hidden Files, Folders, and Drive active so you can see the complete path.
The rationale of this can be found back in the days of Premiere Elements 9.0/9.0.1 and has been a life saver at times for users of other versions with this same type of issue (after updating video card driver et al)
http://forums.adobe.com/thread/732067
We will be watching for your results.
Thank you.
ATR

I downloaded some videos to Premier Elements 13 from external hard drive but now the external hard drive is damaged. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open

I downloaded some videos to Premier Elements 13 from an external hard drive but now the external hard drive is damaged. While setting up my new MAC the external hard drive was dropped and I have been told by an outside source they could not retrieve the files. It had 4 years of photos and videos on it. I remembered that I had downloaded some of the videos from the external hard drive (before it was broke) to Adobe Organizer 13 when I installed the Adobe 13 on my MACOS X 10.9.5. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open these videos?
Any input is greatly appreciated!! I am sick over losing the videos and had a little hope on Adobe Organizer until I was unable to open them. I am thinking it is due to my external hard drive not being plugged in. I thought when I transferred from the external hard drive to Adobe 13 that it would be there without the external hard drive needing to be attached but maybe I did something wrong.
Thanks again for any help!!!!

jnrmendonca
It had 4 years of photos and videos on it.
To what did your camera record those photos and videos - camera's internal memory, inserted memory card, other?
Any remote chance that the latter may still exist for you to use to download the camera files to your new external hard drive?
ATR

Elements 12 will not open unless video driver is updated

I try to open Permier Elements 12 and I get an error message saying my video driver is incompatible and must be updated. I have checked the video card and the driver and Windows 7 says it is up to date.,

Glenn55Dickson
This is not Adobe. Rather user to user. Adobe might be able to resolve issues quicker typically because they can opt to take remote control of your computer to troubleshoot your issue for you. We cannot off that remote control over computer troubleshooting.
When you get that display error, the resolution is targets
a. Update the driver to the current driver version for the card
and, if necessary,
b. Delete the BadDrivers.txt file. If you have Folder Option Show Hidden Files, Folders, and Drives active and you do not see the file, then other program failure may be interferring with its generation. The rationale for the BadDrivers.txt file deletion can be found in post 10 of this older thread. This deletion has been a life saver to those using 9 as well as later versions getting the same message that you are getting.
Re: Premiere Elements 9 Tryout Serious Display Problem
If you want to check out the following additional troubleshooting, please see
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
I have not mentioned this sooner since your reports all point to the video card/graphics card.
If you want to contact Adobe via its Adobe Chat, please consider the following link.
http://helpx.adobe.com/sea/contact.html?step=PRE_downloading-installing-setting-up_downloa ding-installing_stillNeedHelp
I have pre-set it for
Premiere Elements
Downloading, Installing, Setting Up
Download, Installing
which "should end" in a Chat Panel for you to click on.
I have pre-set the link to the web page which "should" have the Chat Panel. I am not sure if the link will hold the set.
If not, you need to navigate to the Chat Panel with the guideline topics cited above.
But, let me tell you now, Chat has been on and off available for some time now. At this very moment, it is in one of its off
moments.
But, if you really think that you can get a quicker resolution to your Premiere Elements issue from Adobe via Adobe Chat, then
please do so. Otherwise we could explore other troubleshooting avenues. Did you ever bother to disable the Intel HD Graphics
to determine the impact of that on the issue? Did you ever say what computer operating system your Premiere Elements is to be
run on? I have spared you the usual drill questions since your display error was glaring at us. So, I would ask what troubleshooting did you do in
the 7 hours that you said you spent on the program today that was not related to the video card/graphics card?
Please review and consider. I have no promotional interest in Adobe. My interests go to my fellow users with Premiere Elements workflow issues.
ATR
Add On...Please do not place contact information in your posts. That will only draw nuisance to you by posting that type of information.

I have tried to view videos created in premiere elements 10 and I get the following message: "this file type is not supported, or the required codec is not installed. When it opens there is a red screen in the monitor panel with Korean writing which als

I have tried to view videos created in premiere elements 10 and I get the following message: "this file type is not supported, or the required codec is not installed. When it opens there is a red screen in the monitor panel with Korean writing which also appears in the place of each clip in the video. I tried uninstalling and reinstalling premiere elements 10, but that did not have any effect on the video. Do you have any suggestions? I researched codec, but do not understand them at all.

gloucester
In case you did not find it, the following is a copy/paste of the Announcement on Premiere Elements 19/NVIDIA GeForce
that appears at the top of this forum.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies
to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of
the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere
Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
ATR

I am trying to import a video into Premier Elements 11 and keep getting an error message

I'm trying to import a video into Premier Elements 11 and keep getting an error message but it doesn't say what the error is.

This is the Photoshop Elements forum. You want the Premiere Elements forum:
Premiere Elements

ERROR MESSAGE: amd/ati video driver stopped working properly

I have an HP Pavillion dv7 Notebook PC, Prod# A1T60UA#ABA. My screen has gone black a few times while I have been using it and it takes a long time for my notedbook to boot up. I have received an error message from HP action center that the AMD/ATI Video Driver has stopped working properly I have an Intel Graphics Kernel Mode Driver - Intel Corporation - 8.15.10.2476 and an ATI Radeon Kernel Mode Driver - ATI Technologies Inc. - 8.01.01.1178 currently installed. I think these are my graphics drivers. I went to the HP Driver download and only found the Intel driver version that is currently on my system. I also have the current bios version on my sysem. I ran a complete diagnostics (5 hours) and everything passed.
I have searched the support forum an have not found a solution to my problem.
I am running operating system windows 7, 64 bit

Hi Bobkat611,
I understand you are having issues with your HP Pavillion dv7 Notebookand your HP graphics card. If you download HP Driver. This should resolve your issue.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

T40 video driver issues

My ThinkPad T40 recently had some strange scrambled lines across the screen. They aren't constant and they don't show up when I switch HD's to my Fedora setup. It only shows up in the XP setup, and it is red on white, blue on black, and various other colors depending on what is underneath it.
When I formatted the drive, thinking it was a corruption in the windows system files, it had gone away, but when I installed the video driver (ATI Radeon 7500) and rebooted the system, the lines had shown up again. I uninstalled the video driver, and the lines went away, but Window's plug and play didn't let me stay that way for long as it automatically reinstalled the ATI Radeon 7500 driver. The lines returned upon a reboot of after the drivers were installed.
I took photographs of the issue.
http://i98.photobucket.com/albums/l273/Kasugano/DSCN1830.jpg
http://i98.photobucket.com/albums/l273/Kasugano/DSCN1831.jpg
http://i98.photobucket.com/albums/l273/Kasugano/DSCN1832.jpg
http://i98.photobucket.com/albums/l273/Kasugano/DSCN1833.jpg
http://i98.photobucket.com/albums/l273/Kasugano/DSCN1834.jpg
http://i98.photobucket.com/albums/l273/Kasugano/DSCN1836.jpg
Sometimes it changes depending on what is on the screen. It is not always just collected together; as I write this it is all over the screen in more seperated segments. Is there an older video driver that isn't listed on the website I could use or is there another solution for this? Thanks a lot.

Your T40 has a classic GPU problem that these machines are known for, where graphic card starts detaching itself from the rest of the motherboard due to numerous heating/cooling cycles and/or chassis strain. Linux doesn't access the video the same way Windows does, and that's why your distro works fairly normal. However, if you kept on pushing the machine long enough into start/shutdown cycles in Linux, you'd see the same behaviour of the video segment.
Motherboard replacement, or solder re-balling/reflowing in the GPU area are your only long-term choices. Placing a couple of post-it sheets on the GPU itself will act as a band-aid.
Good luck.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Firefox 23 Beta has crashed 5 times in the last hour since updating, twice with a BSOD failure of the video driver. I can't figure out another way to post this.

FF was running fast and stable until the Beta update tonight. Afterward it crashed repeatedly, sometimes with a total system lockup, other times with an unresponsive system, occasionally with a Video Driver failure leading to a BSOD.
I had to DL 22 release and roll back. I'm now on the release channel, not the beta channel.
System config: Dell Latitude 6410, Win 7 x64, 128 GB SSD, 4GB RAM, Intel video hardware. Everything is up to date.
Trying to get this out before it crashes again then switching to 22.
Java plugin is usually disabled.
Toolbars are ABP, download status bar and Disconnect.

If you are still getting blue screen crashes, make sure you've disabled Firefox's use of hardware graphics acceleration. With that feature off, it would be rare that Firefox would touch any privileged parts of Windows.
You might test in Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode" (''not'' Reset)
Any difference?
Oddly, that last crash report shows the Flash plugin still loading, even though you disabled it.
This is some standard guidance that addresses the most common issues with the Flash player. I'm sure you've seen some of it before, but just in case:
(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.
(2) Disable hardware graphics acceleration in Firefox and in Flash
(A) ''As described above...'' In Firefox, un-check the box here and restart:
orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"
(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable protected mode (Windows Vista/7/8)
See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]

Have a Sony Viao E series and get an "imcompatible display driver" error message

Get an "Incompatible Display Driver" error message when attempting to use Adobe Premiere Elements 12 on a Sony Vaio E series laptop.
How to solve this problem?
Thanks

I Googled, and Sony says that is a discontinued model, so I can't find a specification page
Amazon does have a couple models, and BOTH say motherboard integrated Intel graphics adapter
That makes me think the laptop discussed here has Intel AND AMD graphics adapters
To the OP (Original Poster) Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
If YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

ITunes crashes while accessing iTunes Store with a intel video driver

I have a DELL laptop running Windows 8.1 with i7 4500U at 1.8G, 8G ram, 1TB hard disk, NVidia GT750M, iTunes is working fine at downloading or updating apps but crashes while I trying to accessing iTunes Store, no matter I choose run with intel integrated video card or Nvidia video card.
I wonder if this is happened because of Win 8.1 incompatibility or intel video driver, the driver is up to date and if I try an older driver, iTunes won't start at all.
The same thing happens with Adobe Photoshop CC 64bit, it just get freezed but get an error message said intel driver is crashed and auto recovered.
a message is shown if I run iTunes with intel video card by default when i access itunes store, but itunes quit if I try nvidia video card, without any error message.

I'd like to add some more details to my question.
I don't know if this happens at Win8 since I updated to Win 8.1 right after I purchased my laptop, all Win patches are up to date and also iTunes, I am running Win 8.1 64bit Pro version.
I tryed to reinstall iTunes, install quicktime or reinstall quicktime, also tryed to use microsoft kb 2639417, but it does not support win 8.1.

How to convert slide shows from Video CD to DVD format

I have a number of Adobe Photoshop Elements slide shows in the Video CD format. Since many DVD players (especially blue-ray) do not accomodate the Video CD format........... I would like to convert them to DVD. This will not improve the resolution but will take care of my problem. I do have Adobe 9.0 Photoshop and Premier Elements. Suggestions appreciated.

Even though Photoshop Elements gives you the option of burning a CD or
DVD.........in reality I don't think you can do a DVD unless you have Photoshop
Premier.
Keith
In a message dated 7/13/2011 11:49:46 A.M. Central Daylight Time,
[email protected] writes:
Barbara, I am having the same problem. I still can't burn DVD of a
slideshow from Photoshop Elements. I have tried writing it in WMV format
and saving it to my pictures file, it gets converted to PDF format. I
think that is becasue it is getting opened by Adobe flashplayer.
I also can't send a thread regarding this problem with out attaching to
another thread.
Nancy

Pagefile Confusion - Showing on wrong drive

I started a new discussion which may or may not relate to my previous post
http://forums.adobe.com/message/4973462#4973462
Windows Disk Manager shows pagefile on the System drive C, but the Advance System Settings show it on Drive B (where I put it)Sorry for all the graphics, but I don't know how else to describe it. I replaced the system SSD drive earlier this evening. Premiere just crashed, which prompted me to look into this. I was applying a Neat video denoise filter when it crashed.
Windows 7 64-bit Ultimate
CS6
i7-2600k 3.4 GHz
P8P67 Pro Mobo
32 GB RAM

You may want to search for a Microsoft help article at http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US - since that is really a Windows problem

T420 GT1/GT2 Intel Video Driver Won't Install - Win 7

Hello,
Last night I tried updating my video drivers to the latest Intel HD Graphics Driver (version 8.15.10.2769) and NVIDIA Optimus Display Driver (version 8.17.12.7658), both from Lenovo's website. Neither seemed to work. After trying to install the Intel driver I would get an error message saying my system does not meet the minimum requirements...I'm not sure how this can be the case when I downloaded the driver from Lenovo's site for my model (T420, model 4177-CTO).
Also, updating the NVIDIA driver seemed to work (the intsall finished and computer restarted), however, after rebooting no video driver showed up in device manager for the discrete card. I tried downloading the latest driver from NVIDIA's website and got an error saying it couldn't detect the hardware.
Another thing I noticed after attempting these updates was within device manager, the "2nd generation Intel(R) Core(TM) processor family PCI Express Controller - 0101" had a yellow caution/explamation point next to it, but device manager said the driver was up to date.
Any help would be greatly appreciated!!!

Hi saff,
Please try install and run System Update
ThinkVantage System Update 4.03
http://support.lenovo.com/en_US/downloads/detail.page?&LegacyDocID=MIGR-73695
Fred
T61 + X201i

Elements 11 showing constant video driver incompatibility message

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