Elements 11 trial - 4960 error

I am having the same problem as others but noticed the advice was to 'download again' but it won't let me do that...
I am trying to install a trial of Elements 11 but am getting the 4960 error after about 14 hours of extracting. Unfortunately it won't let me download it again.  The original download keeps 'extracting' and it won't let me cancel it (the little x to the right of the progress bar is greyed out).  And when I try to download again it tells me it is already in progress and keeps showing the original 'extracting download'.  I was also not prompted to choose a location to download (I saw some other posts that mentioned if it downloads to a proctected file then it will not run).
To add: when I start the download, it prompts me to download an updated version of the installer, which I click 'download now' and the progress bar appears to be complete but it doesn't close out so I have to click 'download later' in order to close out of that screen.  Not sure if that is what may be causing this?
Can you please help?
Thanks!

Please delete the copy of the Adobe Download Assistant in your Applications folder.  You will then be able to install the updated version.  You can find more details in the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html.
Also as an alternative you can follow the directions listed at http://forums.adobe.com/thread/981369 to initiate a direct download of the software.

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    Message was edited by: Conal Ho

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