Elements 12 crashes when adding photos

Question

I'm running win 7 64bit, Photoshop elements 12.  I'm trying to add photos to a catalogue (using the get photos and videos -> from search, and then selecting all folders the search finds) in organiser and it keeps crashing.  The error that's popping up in m event log is pasted below.  Really grateful for any support or advice anyone can suggest.  It looks like it might be linked to finding an MP4 file - is there anyway I can tell it to ignore those, and just find the pictures?
Log Name: 
Application
Source:   
Application Error
Date:     
09/11/2014 22:28:23
Event ID: 
1000
Task Category: (100)
Level:    
Error
Keywords: 
Classic
User:     
N/A
Computer: 
Study-PC
Description:
Faulting application name: PhotoshopElementsOrganizer.exe, version: 12.0.0.0, time stamp: 0x524214b6
Faulting module name: mc_demux_mp4_ds.ax, version: 8.5.0.5184, time stamp: 0x4ff26d5b
Exception code: 0xc000000d
Fault offset: 0x00033b6b
Faulting process id: 0x1a30
Faulting application start time: 0x01cffc6c01126516
Faulting application path: C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp4_ds.ax
Report Id: b6d5e055-685f-11e4-85e8-240a6434bca6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-09T22:28:23.000000000Z" />
<EventRecordID>3415</EventRecordID>
<Channel>Application</Channel>
<Computer>Study-PC</Computer>
<Security />
  </System>
  <EventData>
<Data>PhotoshopElementsOrganizer.exe</Data>
<Data>12.0.0.0</Data>
<Data>524214b6</Data>
<Data>mc_demux_mp4_ds.ax</Data>
<Data>8.5.0.5184</Data>
<Data>4ff26d5b</Data>
<Data>c000000d</Data>
<Data>00033b6b</Data>
<Data>1a30</Data>
<Data>01cffc6c01126516</Data>
<Data>C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp4_ds.ax</Data>
<Data>b6d5e055-685f-11e4-85e8-240a6434bca6</Data>
  </EventData>
</Event>

Answer 1

Oh, just updated to 12.1 and I get the same problem...
Log Name: 
Application
Source:   
Application Error
Date:     
09/11/2014 22:46:31
Event ID: 
1000
Task Category: (100)
Level:    
Error
Keywords: 
Classic
User:     
N/A
Computer: 
Study-PC
Description:
Faulting application name: PhotoshopElementsOrganizer.exe, version: 12.0.0.0, time stamp: 0x5314d4d4
Faulting module name: mc_demux_mp4_ds.ax, version: 8.5.0.5184, time stamp: 0x4ff26d5b
Exception code: 0xc000000d
Fault offset: 0x00033b6b
Faulting process id: 0x10bc
Faulting application start time: 0x01cffc6ebde1c818
Faulting application path: C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp4_ds.ax
Report Id: 3ef20b1c-6862-11e4-85e8-240a6434bca6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-09T22:46:31.000000000Z" />
<EventRecordID>3420</EventRecordID>
<Channel>Application</Channel>
<Computer>Study-PC</Computer>
<Security />
  </System>
  <EventData>
<Data>PhotoshopElementsOrganizer.exe</Data>
<Data>12.0.0.0</Data>
<Data>5314d4d4</Data>
<Data>mc_demux_mp4_ds.ax</Data>
<Data>8.5.0.5184</Data>
<Data>4ff26d5b</Data>
<Data>c000000d</Data>
<Data>00033b6b</Data>
<Data>10bc</Data>
<Data>01cffc6ebde1c818</Data>
<Data>C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp4_ds.ax</Data>
<Data>3ef20b1c-6862-11e4-85e8-240a6434bca6</Data>
  </EventData>
</Event>