Elements 12 disk tries to load, but never does. Why?

I put the elements 12 disk in my DVD drive and it spens about 4 minutes trying to get going. The lights on the drive flash occasionally, and you can hear it trying to go. I go to "my computer" to check the "drive" folder and it never appears for me to click on it and open it. It also doesn't automatically load which I have turned on. I have verified it is a DVD drive.

Try a download from a different source.
If installation of the free trial is successful you can validate the product with the serial number from your DVD wrapper.
Use the link below, start the Adobe Application Manager, browse to the PSE12 product and commence download and installation.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us&PID=2159997

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Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
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Captivate: 8 | 7 | 6 | 5
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Elements 12 disk tries to load, but never does. Why?

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