Elements 12 DVD will not install

I have brand new Photoshop Elements 12 and Premier Elements 12 on DVDs. The DVD installation processes will not start. The DVD drive clicks quietly reading the discs for about 3 mins, but then nothing happens. The DVD stop "clicking" and the initial installation window is not displayed. Just nothing. I cannot find setup/install exes on the DVDs using Windows explorer. My PC meets the technical specs (Dell XPS 720, 3 ghz processor, 4GB RAM), and has Win 7 latest updates installed and Norton antivirus stopped. What can I do?

you can download a trial and activate with your serial number, http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

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Adobe Elements 13 upgrade will not install

Adobe Elements upgrade to 13 will not install on any other drive but C:\ even though I designated another drive in the installer. It only installs on C:\ and I DO NOT HAVE SPACE ON C. It is replacing Adobe Elements 10 which did install successfully on my drive B!
If I can't get the upgrade to install on another drive, please send me back my money.

Hi,
PSE13 should install successfully in any other drive.
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

Mac OSX Photoshop Elements 11 upgrade will not install

I downloaded Photoshop Elements 11 (upgrade) after purchase, and then tried to install.
I get the Agree to License page OK,
Enter Serial No - I get a green check mark,
I enter Adobe ID and Password, and it authenticates,
then the Option Page. Product "Photoshop Elements ..." is shown with an icon and a grayed out check mark in the left column.
"Adobe Photoshop Elements ..." is in the column to the right, but the "All Components" is grayed out and cannot be clicked.
I have tried to click on the "Photoshop Elements ..." but nothing happens
The Install button is NOT grayed out
If I click the Install button, nothing happens - I mean nothing - no error indication,,,, nothing - it clicks in but nothing happens.
Is there a logfile somewhere which can tell me why it is not installing?
BTW, it is an upgrade but it never asks me for a previous full version serial number. Perhaps that is only done at activation?
Thanks.
jeff.
Macbook Pro, Early 2008 15 inch
OSX Version 10.8.2
2.4 GHz Intel Core 2 Duo
4 GB 667 Mhz DDR2 SDRAM
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Thanks Jeff, but it only asks for the current serial number - Which I know is not right.
I did get it to install, however, by manually going in and deleteing all references to Adobe from my system. The Installer is not handling an exception properly and is failing. Sorry, that's a bug. The offending file apparently was in /library/application support/Adobe. For my purposes, I only have to re-install one additional product to insure that everything still works. The fact that it installed an update without asking for a previous serial number is also a bug - perhaps the same bug not completely cleaned up. My opinion is that they either have to fix the installer or offer a cleaner - maybe there is a cleaner but I did not know about it. I am marking this as complete but the developers clearly have some work here. Perhaps it is not possible to handle every exception - I can accept that also.
jeff.

Vista Ultimate SP1 (retail dvd) will not install on new Mac Pro

I wish to dedicate a new 1TB hard drive in Bay3 on a brand new Mac Pro for Vista Ultimate SP1, preferably 64-bit. I have tried several times to install a retail dvd version of Vista Ultimate with SP1 (both 32- and 64-bit) without success on two different hard drives (first the one in bay 3; then, after lack of success, the one in bay 4). The installation process does not proceed beyond the stage where Vista must format the hard drive. Vista always displays the message that Vista cannot be installed on a disk of the "GPT style." After giving up on the installation, the disk appears to Disk Utility as a "GUID" disk.
I am seeking advice from anyone who might be able to help me proceed. The remainder of this message provides more detail about what I have tried.
Before starting Boot Camp, I formatted the hard drives initially as MS-DOS FAT, and on later attempts, as Mac OS Extended (Journaled). Neither matters. After several attempts, I verified the functionality of the drives by partitioning them using Disk Utility and then repartitioning to one partition. Both 1TB drives appear healthy and can be partitioned and re-partitioned.
When Bootcamp Assistant (BC) calls for the Vista disk, the Vista installation proceeds until the stage when Vista calls for me to identify a hard drive partition for installation. After selecting the largest partition on drive 2 (in bay 3; size 931GB) , the BC Installation and Setup Guide instructs me to "format" the partition. When I do so, the following Windows error message appears:
"Windows cannot be installed to this disk. The selected disk is of the GPT partition style."
Based on some forum comments, I also tried a different procedure at this stage of the Vista installation. Instead of choosing "format," I first chose to "delete" the selected partition. The disk then appears as "unallocated space." I then chose "new" and "apply" in the hope that it would create a correct NTFS partition for Vista. It then appears as Partition 2 of either Disk 2 (or Disk 3, which I tried subsequently). However, the subsequent "format" still yields the same error.
I tried both procedures with Vista 64-bit and with Vista 32-bit. No difference.
Suggestions most welcome.

When I provided a link to threads about "Install Vista SP1 DVD" I knew and had in mind a couple threads where people have tried. And trying will help understand.
You don't need to format as NTFS on another PC when just installing MacFuse plus 3G driver extensions will let you do so on your Mac Pro. And that is just one option. There are always multiple ways to get to the same place.
Due to EFI changes there is a tool and tips on how to convert your DVD, but I didn't have time to go back and find and pull those together.
Installing SP1 DVD attempt without success:
http://discussions.apple.com/thread.jspa?threadID=1501656
http://www.ezbsystems.com/ultraiso/
MS OSCDIMG.exe
Yes, it’s a fairly long process and requires you to download stuff (and be running Windows in the first place) But, it does work as long as you follow the instructions correctly.
Convert DVD to ISO and prepare for EFI booting on Mac
tried rebooting about 10 times. No luck. Finally I pointed Parallels (free trial available) to my blank bootcamp partition and set parallels to boot from CD before HD. Parallels booted the Vista install CD just fine, and put Vista on my HD. Crashed at the end though and said it couldn't make the boot camp partition bootable so all changes were removed. Rebooted under boot camp and the installer came up fine off the CD.
So if you have this problem, and nobody else can help, and if you can find it, maybe you can download..... Parallels. Feel free to post this on the other threads. Unlike other workarounds I'm guessing this will work for everyone and it only takes a free trial download of parallels to give it a try. Still wish apple would acknowledge the problem and post a fix. Can't be that hard.
I think VMWare Fusion also supports vitualization with the bootcamp partition as the target so that may help you get around this install bug in boot camp(or the mac's firmware) too.
I would have thought that with Intel and Microsoft both saying they would begin to support UEFI with Vista SP1 64-bit, and Apple is part of the EFI Group, that "we're different" was a thing of the past. Instead it is harder.
http://www.microsoft.com/windows/products/windowsvista/sp1.mspx
Remember, Google is your friend (usually) - "Apple Vista SP1 64-bit DVD Install":
MacBook Pro Vista SP1 64-bit Install:
http://andersonshatch.wordpress.com/tag/vista-64-bit/
Oh, and while I read Apple KB changes daily, I have never seen anything address Vista SP1 64-bit install, support, etc mentioned once. Am I missing something? or is it MIA?

10.5.4 retail install DVD will not install on macbook pro

I have a retail OSX Leopard DVD
version 10.5.4
2Z691-6232-A
I am trying to do a clean install of the OS on a Macbook Pro 5,2
Intel Core 2 Duo 2.8GHz/ 4GB of memory
The machine is currently running 10.5.8. The OS currently installed on the machine in question was originally installed from the same disk.
This is a company machine & the company I work for purchased the DVD and the changing the startup disk has always worked in the past.
There shouldn't be any sort of sketchy I borrowed this disk from my step-brother's cousin's wife.
The disk mounts on the desktop.
When I change the starup disk to the DVD and restart nothing happens. The system restarts but does not do it from the boot DVD.
When I hold down the c key during reboot the machine goes into a booting loop but never boots.
startup tone/30 seconds(no apple screen)/startup tone, etc.
It seems like there is a problem with the DVD even though it mounts on the desktop.
Any suggestions?

Thanks for responding.
I'm sorry I wasn't clear. The disk was never borrowed.
The disk was bought by a business. Only used by the one business and it didn't come with a computer because it was bought online by one busines who has always kept the disc in their possession. We have used this disc numerous times to reinstall 10.5.4 on a number of our machines.
The disc in question is black like the box that is comes in. In my experience OS discs before 10.6 (especially retail discs) are not linked to a machine so this has nothing to do with the wrong disc.

PS Elements 5.0 will not install on Windows 8.1

Lightroom 5 is my main editor, but I still do light editing with Elements. I like the program and see no reason to upgrade to newer editions.
Any chance I can get my paid copy to work on Win 8?
Thanks.

It worked fine on Windows 7 64 bit.
With this in mind, what is the prevailing obstacle that prevents PS5 from installing on Win8?

Premiere Elements 10 pc will not install

When I click on the setup run as admin disc 2 Win7 64bit a window pops up sying windows installer ver 5.0..... then nothing is installed.

Zgraze911 can you please try the steps listed in Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html. Please feel free to respond to this thread if you have any questions regarding the steps listed within the document.

How to install 3.1 Drivers when 3.0 will not install

I am trying to install the Boot Camp driver on Windows 7 Home Premium 64 bit.
The 3.0 Drivers on the Snow Leopard DVD will not install, which makes perfect
sense because Windows 7 64 bit was not supported at the 3.0 revision level.
But I cannot run the 3.1 update, because 3.0 was never installed.
Is there a way to just directly install the 3.1 drivers without 3.0 being
installed first? Or to force 3.0 to install even though the drivers installed
won't actually work?

No answer here either, but I want to chime in. My MBP i7 came with BootCamp 3.0.5 already installed, but the 3.1 drivers for Windows 7 won't execute properly because they claim that they need BootCamp 3.x.

Applications will not install

A few days ago my iphoto stopped working. I did a complete factory reset on my macbook (10.6.8) and now the applications on the "Applications Install DVD" will not install. It just keeps saying "an unknown installation error occured." Recovering any of the old pictures and videos is not necessary, I just want iPhoto, iMovie, etc... to work

If that's my only option then I may just buy it from the App Store and see if that works. It would cost me at least that in gas to get to my "local" Apple store. It just seems weird to me. All of a sudden iPhoto and iMovie stop working. I completely reset my macbook and I still get the same error. I've done the "Hardware Test" and the DVD looks flawless. I'm really just throwing my hands up.

Adobe premier elements 11 downloaded but will not install

adobe premier elements 11 downloaded but will not install?

Hunt
What you just wrote may have revealed the Photoshop Elements Premiere Elements integration consideration. If you have Premiere Elements 11, you need Photoshop Elements 11 for the integration between the programs to produce the DVD version of the Photoshop Elements Slideshow.
All along I was picturing Meyerswalter already in Premiere Elements 11/Publish+Share/Disc/DVD and being told to install Premiere Elements to get the burn to disc accomplished.
But, if Meyerswalter is using Premiere Elements 11 and a non integrated version of Photoshop Elements for this matter, that could very well fit.
So, Meyeswalter, so that we can dispel those thoughts
a. What versions of Photoshop Elements are you using with Premiere Elements 11? And, are you in the Photoshop Elements Slideslide Show Editor using the Output of Burn to Disc DVD or Edit with Premiere Elements Editor and getting the load software message somewhere along the line?
b. To prove this point, if you have not already, what happens if you take Photoshop Elements out of the equation. Import some media into Premiere Elements 11 and try to burn to disc from there Publish+Share/Disc/DVD?
If that is the core of the issue, I will post a list of Photoshop Elements Premiere Elements integrated combos as a guideline for you.
If this is the core of the issue, you could always keep the non Photoshop Elements 11 version that you have, output the slideshow to a wmv file sized for DVD and then import that into Premiere Elements 11 via its Add Media. More on that later if necessary since right now I am speculating on an explanation for what you are encountering.
Thanks.
ATR

Photoshop Elements 10 for Mac not installing from DVD

DVD or downloaded "trial" version of PSE 11 will not install on Mac running OS Lion (10.7.5). Reparied Disk Permissions and still doesn't instal.
When DVD gets installed, folders appear, click on Photoshop Elements, double click install.app, install runs then back to Finder screen. Only installs a folder called "Adobe" under User > Applications. Nothing inside folder to indicated software is installed. Nothing gets installed in the generall Applications folder. HELP!

I figured the PSE 10 serial # would not work. I'd be happy with just getting 10 to work. This laptop was just put into use and I did a transfer from my old laptop so there may be files on this new one that I need to delete. I've tried using an Adobe Uninstaller and it finds nothing to uninstall. I did notice Photoshop Elelements Organizer is on here and working but not the Editor which is really what I use and need.
Is there something I can download from Adobe to "clean" any files interferring with my new install? Do I need to uninstall the Organizer as well?
BTW, thanks for helping me. I really appreciate it!

The new ACR 5.5 update will not install in Elements 7.0

Hello All:
This situation is now becoming ridiculous (well, for me that is). I just tried to install the new ACR 5.5 update and it is "unable to install" into Elements 7.0. I downloaded the update several times, unzipped the install file, but when trying to install, it just gives me a message that it is unable to install and to hit the "quit" button.
I have a Vista 64 Bit system with 12 Gigs of RAM. I've installed Elements 7.0 and Lightroom 2.5 on my system - all with no problems. For some reason, I could never get Photoshop CS-4 to install at all and I've been through the mill trying to install Photoshop - but nothing worked and had to eventually give up. Trying to get Adobe support for CS installation on my 64 Bit system has been ridiculous in this regard as each and every time I called, I was connected with some techrep located in India who all they did was "parrot" back what I told them - how frustrating. But as I mentioned, Elements 7.0 and Lightroom installed just fine.
The previous ACR 5.4 installed just fine into Elements, but now...ACR 5.5 will not install. It tells me that I do NOT have CS-4 installed so it cannot install. What's up with that? Has Adobe stopped supporting the latest ACR upgrades for Elements? What gives?
Does anybody just have just the newest ACR 5.5 plug-in by itself that they can send me so I can just put it in my plug-ins folder (or a place where I can download it)? Adobe used to just have the plug-in that you could unzip and copy and paste and put it into your plug-in folders - but not anymore. Now they make it an 82 Meg install program and thus some of my problems.
Can anybody help here? Why does the install program look for CS-4, yet overlook Elements 7.0 completely. Helpppppppppp.
Ben

Hi Benherrmann,
Sorry to listen that you havent been able to install the Camera Raw 5.5 plugin.
But as far as my knowledge goes for PSE, PSE never lists Camera Raw plugin for updates in the Updater Preferences dialog i.e., if you will launch Help->Check for updates, a updater window will open. If you will check the preferences of that updater dialog, it will tell you that it never checks for updates for Camera Raw plugin unlike what happens in Mac. In Mac Camera Raw updates does get installs just by installing PSE(v6 of course as there is no PSE7 for Mac. Hopefully there will be a v8 for Mac by the end of october as seen in the last release).
Dont know exact reason why Adobe had configured it in that way? why there is some difference between Win and Mac.
So it prompts me that somehow you need to install Ps CS4 on the machine to get the patch installation through updater. Although this is not Ps forum, would you mind telling what error/issues are you facing while installing Ps CS4?
Regards,
Ankush

Adobe Photoshop Elements 13 will not install on my desktop computer. It does install on my laptop. Both computers are running Windows 8.1 64 bit Pro. What is the solution?

Adobe Photoshop Elements 13 will not install on my desktop computer. It does install on my laptop. Both computers are running Windows 8.1 64 bit Pro. What is the solution?

why won't it install? ie, do you see an error message?
if you have no idea, check the installation logs - Troubleshoot with install logs | CS5, CS5.5, CS6, CC

Photoshop Elements 9 will not install.

I have installed Photoshop Elements 9 several times, and it does not complete installation. It loads about 80% of the files, then at the point of placing an desktop icon, the softwarw rollback. My operating system is Windows 7 64 Ultimate. My computer system includes AMD Phenom II X4 810, 8 GB RAM, GeForce NVIDIA 9600 GT (IRQ 18) and GeForce NVIDIA 8400 GS (IRQ 19). I tried to disconnect the second graphics card - no help. I have manually removed Photoshop Elements 9 from the registry and reinstalled - no help. The error status is 1603. When installing, I closed all Adobe software, anti-virus software, and Windows Firewall. I contacted Adobe customer service several times - no help.

Hello Mylenium, I tried everything in the Error 1603 | Install site that you sent me. And, still the installation of the PhotoShop Elements 9 rollback and will not install. What is next? Thank you, Paul
Date: Tue, 1 Jan 2013 03:30:11 -0700
From: [email protected]
To: [email protected]
Subject: Photoshop Elements 9 will not install.
    Re: Photoshop Elements 9 will not install.
    created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Check this, perhaps it may give you some ideas: Error 1603 | Install Mylenium
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Premier elements 10 will not install!!

Premier elements 10 will not install on my Mac. Installing from disk. I get a bunch of words starting with Warning:DW031: To me it is all just junk and unhelpful. I followed the contact customer support link and it leads me to the most useless web site I have ever encountered. Why is this so frustrating? How do I get past this? It has already cost me hours of frustration. I have a screen shot of the installation status error page but nowhere to send it. BTW, photoshop elements loaded just fine on this computer. HELP!!

Googling DW031 shows many similar and/or helpful items. This one includes a link to Adobe's Official Response. See if that solves it for you.
http://feedback.photoshop.com/photoshop_family/topics/premiere_elements_cannot_install_pre miere_elements_10_on_mac_os
Cheers,
Neale
Insanity is hereditary, you get it from your children

Elements 12 DVD will not install

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