Elements 12 editor is not starting

Hi, I bought two days ago online elements 12 from adobe.
I get the mail with my serialnumber and I instaalled it on my computer, but when I want to open the editor, i get the message that I have to validate my serialnumber, when I click on that I get the same message and it is not opening the editor, so I cannot come in the editor. I tried to install it again, but I have still the same problem.Who can help me

Hi Brian,
Thank you for the advice, I will keep that in mind.
If I succeed, I will let you know.
I am living in The Netherlands.
Ineke
Verstuurd vanaf mijn iPad
Op 25 jun. 2014 om 19:29 heeft "Little_Pale_Face" <[email protected]> het volgende geschreven:
I just bought Photoshop elements 12, installation was no problem, starting organizer is no problem, but editor will not start up. What do I do wrong ?
created by Little_Pale_Face in Photoshop Elements - View the full discussion
Hi,
I meant create a new user account on your laptop. There are some settings that are stored on a per user basis so creating a new user may clear a setting.
However, that may not help in your case - I have been trying to help someone else and got your two problems mixed up.
The only reason that I had the editor fail before was resolved by running the disk cleanup and check tools.
As you have returned the product, you could try installing the trial version. If you get it to work, then you may be able to buy a boxed version from Amazon or similar. I'm not sure where you are but the boxed version can often be on special offer from the big stores at a cheaper price.
Brian
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Hi Brian,
Thank you for the advice, I will keep that in mind.
If I succeed, I will let you know.
I am living in The Netherlands.
Ineke
Verstuurd vanaf mijn iPad
Op 25 jun. 2014 om 19:29 heeft "Little_Pale_Face" <[email protected]> het volgende geschreven:
I just bought Photoshop elements 12, installation was no problem, starting organizer is no problem, but editor will not start up. What do I do wrong ?
created by Little_Pale_Face in Photoshop Elements - View the full discussion
Hi,
I meant create a new user account on your laptop. There are some settings that are stored on a per user basis so creating a new user may clear a setting.
However, that may not help in your case - I have been trying to help someone else and got your two problems mixed up.
The only reason that I had the editor fail before was resolved by running the disk cleanup and check tools.
As you have returned the product, you could try installing the trial version. If you get it to work, then you may be able to buy a boxed version from Amazon or similar. I'm not sure where you are but the boxed version can often be on special offer from the big stores at a cheaper price.
Brian
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6496317#6496317
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Photoshop Elements by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

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