Elements 12 installation fails with error DF 037
During installation of Elements 12under Windows 7, while installing Shared Technologies installation stops with error DF 037, and then reverses the entire process. I found the corresponding errors in the installation log: Unable to delete a number of directories under:
c:\Program Data\Adobe\Camera Raw\Lens profiles\1.0\Tokina\
I deleted these directories manually, but the problem persists and the deleted directories are back.
Any suggestions are greatly appreciated.
See if this troubleshooting link helps. There is a section on shared technologies and rolling back:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html
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Windows Server 2008 R2 Service Pack 1 installation failed with error code 0x800f0a12
Hello,
I'm facing problem to install windows server 2008 R2 SP1. I cannot install SP1. In this server have running Exchange 2010 server. to update Win2008 R2 SP1 facing the following error:
1. Service Pack installation failed with error code 0x800f0a12.
2. Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Server 2008 R2 Service Pack 1 for x64-based Systems (KB976932).
Please suggestPlease run the system update readiness tool.
http://windows.microsoft.com/en-us/windows7/What-is-the-System-Update-Readiness-Tool?SignedIn=1
Then post the complete contents of;
%SYSTEMROOT%\Logs\CBS\CheckSUR.log
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. -
Hello World,
I have this remote server that used to be a sms 2003 secondary site server. We uninstalled the SMS role. And used the server as an SCCM remote distribution point. We also want to install an client agent on that server machine. But no mather how i try
to install the client i always see the same error in ccmsetup.log:
File download 100% complete (17847296 of 17847296 bytes). ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Download complete. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Successfully downloaded client files. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
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No transform available for this locale. Installation will proceed with no transformation. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Updated security on object C:\WINDOWS\system32\ccmsetup\. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
An MP exists on this machine. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
The client version 4.00.6487.2000 does not match the MP version 2.50.4253.3000. The client will not be installed. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
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I think the installer finds some remenance of the old SMS_MP. When looking i found some remains in IIS . I tried to remove the remains but still have the same error when installing the client. I uninstalled IIS completly. Can someone tell me where the client
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MSI PROPERTIES are SMSSITECODE=AUTO CCMHTTPPORT="80" CCMHTTPSPORT="443" INSTALL=ALL ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
IsFileMicrosoftTrusted Verified file 'C:\WINDOWS\system32\ccmsetup\{4CD82FBB-0AFC-4864-A089-15364DF5F14B}\client.msi' is MS signed. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
Running installation package
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Log: C:\WINDOWS\system32\ccmsetup\client.msi.log
Properties: SMSSITECODE=AUTO CCMHTTPPORT="80" CCMHTTPSPORT="443" INSTALL=ALL ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
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MSI: Action 10:48:21: SystemFolder.A6940213_CD40_4753_8BA2_E803376DECC3. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.F65FD590_5BEA_48BE_8408_26F7244E8B61. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: WindowsFolder.8AE6A59B_5597_4D75_9BFD_7F566BF56500. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.98C5B086_7EB0_422A_B0A8_674010F525CD. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.4C5E03E8_F8E5_47CB_8FF4_E46FE34D35A6. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: System64Folder.597B26B2_B5D6_40FF_90DA_B8E672626B1D. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: System64Folder.541D9CA5_CE53_4DCE_903A_9B9E5A6EF2C6. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SmsCheckConfig. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:22: SMSValidateClientInstallStamp. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: LaunchConditions. Evaluating launch conditions ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: SmsDetectWindowsEmbeddedFBWF. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: SmsCheckNewRemoteTools. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: AppSearch. Searching for installed applications ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CCPSearch. Searching for qualifying products ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: RMCCPSearch. Searching for qualifying products ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: ValidateProductID. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CcmSetInstallDir. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: BCDSetX64Dir. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CcmSetInstallDirFromCmdLine. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CcmSetPrimaryFolder. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: FindRelatedProducts. Searching for related applications ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: SmsDetectInvalidOrderColocUpgrade. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: An older version of the SMS Management Point is installed. Please upgrade the Management Point before attempting to upgrade the client. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
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Next retry in 120 minute(s)... ccmsetup 8/18/2010 10:48:23 AM 3140 (0x0C44)
Their must be something remaining that ccmclean can't find or can' access so i ran ccmclean /mp. This did some stuff and told me the system was clean again. I reran the client setup.
Guess what
It worked !
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App installation fails with error 0xE8000004
hello,
i have purchased a navigation (GPS) application for iphone and ipad but installation fails with error 0xE8000004, even if the application is the only one (i have removed all other apps). I have tried on iphone and ipad and using different OS: Windows 7 professional 64 and Windows XP 32.
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Dear Ettore,
Thank you for contacting CoPilot Technical Support.
If you are experiencing download issues between two Apple platforms (here between the iPhone and iTunes), I advise you contact Apple directly from your purchase history in iTunes then 'Report a problem' as ALK is not in charge of the installation on this device.
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I am a little bit disappointed. -
VS 2013 Build tools installation fails with error "Signature or catalog could not be verified"
VS 2013 ultimate - Build tools installation fails with error "Signature or catalog could not be verified" for MSBuild assemblies. Any idea what could be the problem?
Thanks
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Do you mean you are trying to use this tool:
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Installation failed with error code 1603
Hi all,
while installing the configuration manager clients on a system manually, we came across this ERROR:
installation failed with error code 1603
Do anyone has any idea how can this be resolved. Several posts suggest its a problem related to client push installation method, but since I am installing the configuration manager clients manually, so I mush not be affected by anything related to Client Push Installation. However, be noted that client push installation is well configured on the server, there are certain computers where the client is not getting installed so we are installing the clients MANUALLY to those systems,
Any help and suggestions would be higly appreciated.
Regards,
NaveedI have encountered the Error 1603/1602 while installing the HCKInstall\Client\Setup.exe on several machines. It appears to be generic at first, but it's not. The error code is being passed from the Service back to the MSI. It means that a service failed
to start. The key is that it happens at the very end of the installation and then does the rollback. The solution is to figure out which service failed and then remove it and the directories.
Here is what I did.
I created batch to kick off before I install the client now. It basically checks for installed HCK products and if there uninstalls them. Then checks for the state of each service and if running stops the service before attempting to remove the HCK/WLK leftovers.
Then it removes the sticky directory.
@ECHO OFF
:: Defaults...
:: Default:_HCK_Services_="DTMService,FtsSvc,WLKSvc,WTTNotification,WTTResultsRelayAgent" services.
SET _HCK_Services_=
:: Default:_Directories_="C:^\Program Files ^(x86^)^\Microsoft Driver Test Manager"
SET _Directories_=
:: Default:_DEBUG_=off, use debug_on to change
SET _DEBUG_=
:: Examples: Comma delimited lists param1=Services param2=directory param3=debug_on
:: ^<command.bat^> "DTMService,FtsSvc","C^:^\Program Files ^(x86^)^\Microsoft Driver Test Manager",c^:^\test, "debug_on"
::SetVars:
SET _HCK_Services_=%1
IF /I "%2" NEQ "" SET _Directories_=%2
:: SetDefaults:
IF /I "%3" GEQ "debug_on" SET _DEBUG_=True
IF NOT DEFINED _HCK_Services_ (
SET _HCK_Services_=DTMService,FtsSvc,WLKSvc,WTTNotification,WTTResultsRelayAgent
IF NOT DEFINED _Directories_ SET _Directories_=C:\Program Files (x86)\Microsoft Driver Test Manager
:: Clear Parans on directories
set _Directories_=%_Directories_:(x86)=replace_x86%
:: CallMainFunctions:
CALL:UninstallHCK
CALL:CheckVersion
CALL:Main "%_HCK_Services_%"
:Main
FOR %%A IN (%~1) DO (
REM Checking for Active Services ant attempting
IF DEFINED _DEBUG_ (
ECHO Checking %%A...
FOR /F "tokens=3 delims=: " %%H IN ('sc query "%%A" ^| findstr "STATE"') DO (
IF DEFINED _DEBUG_ (
ECHO Service:"%%A" Status:"%%H"
IF /I "%%H" NEQ "" (
IF DEFINED _DEBUG_ (
ECHO Service "%%A" is installed but not %%H.
) ELSE IF /I "%%H" GEQ "RUNNING" (
IF DEFINED _DEBUG_ (
ECHO. %%A %%H
ECHO Attempting to Stop %%A
SC STOP "%%A" >NUL
) ELSE IF /I "%%H" GEQ "START_PENDING" (
IF DEFINED _DEBUG_ (
ECHO. %%A %%H
REM Need to wait for it to fail before we can stop the service.
IF DEFINED _DEBUG_ (
ECHO Attempting to Stop %%A in 60 seconds...
PING.EXE 1.1.1.1 -n 1 -w 60000 >NUL
SC STOP "%%A" >NUL
) ELSE (
CALL:print Service, "%%A", Error, "Unexpected Results"
FOR /F "tokens=3 delims=: " %%H IN ('sc query "%%A" ^| findstr "STATE"') DO (
IF /I "%%H" NEQ "STOPPED" (
CALL:print Service, %%A, Failure_To_STOP, %%H
) ELSE (
CALL:print Service, %%A, State, %%H
CALL:delete_Service %%A
FOR /F "tokens=* delims=: " %%H IN ('sc query "%%A" ^| findstr "FAILED"') DO (
IF DEFINED _DEBUG_ (
ECHO Service:"%%A" is not installed.
ECHO. State:%%H
CALL:print Service, %%A, FinalState, "Not Installed"
CALL:RemoveDirectories "%_Directories_%"
GOTO:EOF
:UninstallHCK
CALL:CheckInstallation "{3BEE5E5E-8BEE-F691-4349-7B2B41FF3A59}", UninstallString
IF DEFINED _REGKEYFOUND_ MsiExec.exe /X{3BEE5E5E-8BEE-F691-4349-7B2B41FF3A59} /qb+
CALL:CheckInstallation "{6F8333B4-7DB1-E6D3-52ED-5641F8F38B76}", UninstallString
IF DEFINED _REGKEYFOUND_ MsiExec.exe /X{6F8333B4-7DB1-E6D3-52ED-5641F8F38B76} /qb+
CALL:CheckInstallation "{A329307E-3CCD-57BF-47EF-1B857D1AF08E}", UninstallString
IF DEFINED _REGKEYFOUND_ MsiExec.exe /X{A329307E-3CCD-57BF-47EF-1B857D1AF08E} /qb+
CALL:CheckInstallation "{F1213F53-D794-2021-E14E-F4BEED1BBF3B}", UninstallString
IF DEFINED _REGKEYFOUND_ MsiExec.exe /X{F1213F53-D794-2021-E14E-F4BEED1BBF3B} /qb+
GOTO:EOF
:RemoveDirectories
SET _RemoveDirectories_1_=%~1
SET _RemoveDirectories_1_=%_RemoveDirectories_1_:"=%
SET _RemoveDirectories_1_=%_RemoveDirectories_1_:'=%
FOR /f "tokens=1-8 delims=," %%A IN ("%_RemoveDirectories_1_%") DO (
IF "%%A" GEQ ":" (
CALL:RMDIR "%%A"
IF "%%B" GEQ ":" (
CALL:RMDIR "%%B"
IF "%%C" GEQ ":" (
CALL:RMDIR "%%C"
IF "%%D" GEQ ":" (
CALL:RMDIR "%%D"
IF "%%E" GEQ ":" (
CALL:RMDIR "%%F"
IF "%%G" GEQ ":" (
CALL:RMDIR "%%H"
IF "%%I" GEQ ":" (
CALL:RMDIR "%%I"
IF "%%J" GEQ ":" (
CALL:RMDIR "%%J"
exit /b 0
FOR %%A IN ('%_RemoveDirectories_1_%') DO (
ECHO.Dir=%%A
REM CALL:RMDIR '%%A'
GOTO:EOF
:RMDIR
:: GET Parans back
SET _THEDIR_=%~1
SET _DirStatus_=
set _THEDIR_=%_THEDIR_:replace_x86=(x86)%
set _THEDIR_=%_THEDIR_:"=%
set _THEDIR_=%_THEDIR_:'=%
IF NOT EXIST "%_THEDIR_%" goto endof
RMDIR "%_THEDIR_%" /S /Q
IF NOT EXIST "%_THEDIR_%" (
SET _DirStatus_=Removed
) ELSE (
SET _DirStatus_=Failed To Remove Directory
CALL:print RemoveDirectory, "%_THEDIR_%", Results, "%_DirStatus_%"
:endof
GOTO:EOF
:print
SET var_3=%~3
IF DEFINED var_3 (
ECHO ^{^[^'%~1^'^]='%~2', ^[^'%~3^'^]='%~4'^}
) ELSE (
ECHO ^{^[^'%~1^'^]='%~2'^}
GOTO:EOF
:delete_Service
sc.exe delete "%~1" >Nul
IF %ERRORLEVEL% NEQ 0 (
CALL:print Service, %~1, FinalState, "Failed To Uninstall"
) ELSE (
CALL:print Service, %~1, Current_State, Uninstalled
GOTO:EOF
:TestStr
SET _ORIGINAL_=%~2
SET STR2=%~2
SET STR3=%~3
SET STR4=%~4
REM ECHO.Str2="!STR2!"
SET STR2=!STR2:%~1=!
REM echo.STR2="!STR2!"
IF /I NOT "!STR2!" EQU "!_ORIGINAL_!" (
SET %STR3%=%STR4%
GOTO:EOF
:CheckVersion
REM Check Windows Version and sets variable for _Version_ and _OSType_
REM Enhancement will be to install dependencies required for HCK
SET _VERSION_=
SET _OSType_=
SETLOCAL ENABLEEXTENSIONS ENABLEDELAYEDEXPANSION
FOR /F "usebackq delims=" %%i IN (`VER`) DO (
SET _VERSION_=%%i
SET _VERSION_=!_VERSION_:[=!
SET _VERSION_=!_VERSION_:]=!
REM CALL:TestStr "6.1", "!_VERSION_!", _OSType_, Windows_7_2008R2
CALL:TestStr "5.0", "!_VERSION_!", _OSType_, Windows_2000
CALL:TestStr "5.1", "!_VERSION_!", _OSType_, Windows_XP
CALL:TestStr "5.2", "!_VERSION_!", _OSType_, Windows_2003
CALL:TestStr "6.0", "!_VERSION_!", _OSType_, Windows_Vista_2008R1
CALL:TestStr "6.1", "!_VERSION_!", _OSType_, Windows_7_2008R2
CALL:TestStr "6.2", "!_VERSION_!", _OSType_, Windows_2012
CALL:print OSType, !_OSType_!
CALL:print !_Version_!
ENDLOCAL && SET _OSType_=%_OSType_% && SET _VERSION_=%_VERSION_%
GOTO:EOF
:CheckInstallation
SET _REGKEYFOUND_=
SET KEY_NAME="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\%~1"
SET VALUE_NAME=%~2
FOR /F "usebackq skip=4 tokens=1-3" %%A IN (`REG QUERY %KEY_NAME% /v %VALUE_NAME% 2^>nul`) DO (
SET ValueName=%%A
SET ValueType=%%B
SET ValueValue=%%C
IF DEFINED ValueName (
SET _REGKEYFOUND_=True
CALL:print "REGKEY", "%~2", Name, "%ValueName%"
CALL:print "REGKEY", "%~2", Value_Type, "%ValueType%"
CALL:print "REGKEY", "%~2", Value_Value, "%ValueValue%"
) else (
CALL:print "REGKEY", "%~2", "%KEY_NAME%\%VALUE_NAME%", "not found."
GOTO:EOF
:Done -
RoboHelp 10.0.1 Update installation fails with error code: U44M2P7
After installing RoboHelp 10, I ran the 10.0.1 Update's installer. It failed with the following error log:
Adobe RoboHelp 10.0.1 Update
Installation failed. Error Code: U44M2P2
I tried re-installing RoboHelp 10, followed by a reboot of the machine. Several attempts to run the 10.0.1 updater gave me exactly the same error. No applications were running when the installation was attempted.
Any help is greatly appreciated!
LayneOnly Adobe can tell the meaning of the error codes.
Are you downloading the update or running it from Adobe's site.
Try downloading from here. http://www.adobe.com/support/robohelp/downloads.html
Otherwise this is an installation problem that is supported free. Contact Adobe.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge -
SCCM software installation failed with error for 1603
Dear all
I was trying to deploy Open Office 4.1.0 using SCCM.
As per many threads the issue might be with the MSI. but I could not figure out.
Please help me.
install fails with error code 1603
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and is working manually ?
Check the logs for additional information that might help to trace the problem.
Eswar Koneti | Configmgr blog:
www.eskonr.com | Linkedin: Eswar Koneti
| Twitter: Eskonr -
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Hello,
Adobe received my payment, I've downloaded Creative Cloud, click on Try button next to product, always on 43% installation failed with- 0 fatal error(s), 1 error(s)
ERROR: Media DB Error : 12
What does it mean? I used Cleaner Tool, it says some of the files could not me removed.
Please help me, I am desperate
MichaelaHello,
Adobe received my payment, I've downloaded Creative Cloud, click on Try button next to product, always on 43% installation failed with- 0 fatal error(s), 1 error(s)
ERROR: Media DB Error : 12
What does it mean? I used Cleaner Tool, it says some of the files could not me removed.
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JDK7 INSTALLATION FAILS WITH ERROR CANNOT FIND REQUIRED JAVA RUNTIME ENVIRONMENT
Hi
I am trying to install jdk7 on windows7 through command line with command java_ee_sdk-6u4-jdk7-windows-x64 -j "C:\Program Files\Java\jre7\bin". But it fails with error cannot find required java runtime environment in C:\Program Files\Java\jre7\bin. I have set the java_home and path environment variables to above path. Also I tried instaling through installer but it gave same error with null in path. Can anyone help?Hi
I am trying to install jdk7 on windows7 through command line with command java_ee_sdk-6u4-jdk7-windows-x64 -j "C:\Program Files\Java\jre7\bin". But it fails with error cannot find required java runtime environment in C:\Program Files\Java\jre7\bin. I have set the java_home and path environment variables to above path. Also I tried instaling through installer but it gave same error with null in path. Can anyone help? -
Client installation fails with error GetSSLCertificateContext failed with error 0x87d00281
Hi
Site is SCCM 2012 R2
I am pushing SCCM client manually to a Windows Server 2012 client and it is failing with below errors
GetSSLCertificateContext failed with error 0x87d00281
ccmsetup 02/05/2015 12:04:11 AM
6428 (0x191C)
GetHttpRequestObjects failed for verb: 'GET', url: 'HTTPS://SCCMserver.GROUP.COM/CCM_Client/ccmsetup.cab'
ccmsetup 02/05/2015 12:04:11 AM
6428 (0x191C)
DownloadFileByWinHTTP failed with error 0x87d00281
ccmsetup 02/05/2015 12:04:11 AM
6428 (0x191C)
CcmSetup failed with error code 0x87d00281 ccmsetup
02/05/2015 12:04:11 AM 6476 (0x194C)
Please advice..0x87d00281 = "No certificate matching criteria specified"
Have you deployed proper client auth certs to the client?
Can you please post the entire relevant snippet of the log file? Starting with the first error code encountered is meaningless because now we can't see what happened before which is often the root cause of the issue culminating in the error message.
Have you deployed the proper server auth certs to the MP and DP?
Jason | http://blog.configmgrftw.com | @jasonsandys -
Hello there
I'm having troubles with the installation of IE11 on Win7 over software deployment: Some clients fail with the error code 4007:
USER_ERROR_MISSING_REQUIRED_PREREQUISITE
All prerequired updates for IE11 (http://support.microsoft.com/kb/2847882/en)
are approved for installation:
2729094
2731771
2533623
2670838
2786081
2834140
However, KB2731771 will not install on the clients with the status: Not applicable. I think, this might cause the problem and I'm wondering, why this update will not install.
Thank you for your ideas and advise.
Cheers,
SimonHi,
For Windows update 2731771, please make sure that you've approved the right version for your clients, x86 package or x64 package.
The error indicates that the failed IE installation is caused by the failed prerequisite, so as
Alex_zz mentioned, we can refer to the ie 11 main log to find more detailed information, you can also locate to
%windir%\logs\cbs
%windir%\Windowsupdate.log
to find the detailed information of the failed update.
Yolanda Zhu
TechNet Community Support -
When installing cc desktop app installation fails with error code 1
when trying to install CC desktop app on macbook pro running Lion, the installer downloads the software then says installation failed error code 1 when trying to install the files…help
Signals7 please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to install the Creative Cloud Desktop application.
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Photoshop CS3 Installation failed with error 1935
I tried to install Adobe Reader 8.0 and got this message
Error 1935 An error occured during the installation of assembly
Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.163",type="win32",publicKeyToken="1fc8b3b9a1e18e3b ",processorArchitecture="x86"'. Please refer to Help and Support for more information. HRESULT: 0x80070422. assembly interface: IAssemblyCacheItem, function: Commit, component: {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}
please helpI get this message when I try to download adobe reader. Are you able to help rectify this please.
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EMET 4.0 installation fails with error code 1720
On many, but not all, of our systems (Server 2008 R2), installation of EMET 4.0 is failing. Here is an excerpt from the verbose MSI log:
REM kill EMET Agent 4.0 process if running (re-installing scenario) strAppName = "emet_agent.exe"
Set objProces
MSI (s) (A0:50) [10:55:47:325]: Creating MSIHANDLE (27) of type 790536 for thread 6736 MSI (s) (A0:F0) [10:55:47:325]: Creating MSIHANDLE (28) of type 0 for thread 1520 MSI (s) (A0:38) [10:55:47:325]: Generating random cookie.
MSI (s) (A0:38) [10:55:47:325]: Created Custom Action Server with PID 6588 (0x19BC).
MSI (s) (A0:DC) [10:55:47:434]: Running as a service.
MSI (s) (A0:DC) [10:55:47:434]: Hello, I'm your 32bit Elevated custom action server.
MSI (s) (A0:F0) [10:55:47:512]: Note: 1: 2262 2: Error 3: -2147287038 MSI (c) (C8:B4) [10:55:47:512]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon,
ErrorDialog, MSI (s) (A0:F0) [10:55:52:223]: Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (A0:F0) [10:55:52:223]: Product: EMET 4.0 -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could
not be run. Contact your support personnel or package vendor. Custom action _FA2E7A16_A819_4F3A_AB7E_0A039BE81BD7 script error -2147024770, : Line 21, Column 1,
MSI (s) (A0:F0) [10:55:52:223]: Closing MSIHANDLE (28) of type 0 for thread 1520 MSI (s) (A0:F0) [10:55:52:223]: Closing MSIHANDLE (27) of type 790536 for thread 6736 Action ended 10:55:52: InstallExecute. Return value 3.I've just spent the last 6 hours trying to find a solution to this. All the steps provided by other user never worked. Running the script separately worked just fine (and YES I was running it as admin). Basically I've come up with a workaround.
The section it's failing on is a CustomAction(VBSCRIPT) that the MSI is calling to 'look for' & 'close' emet_notifier.exe or emet_agent.exe. I know it's not there because I manually removed EMET. When you modify the MSI you can pull out the CustomActions
piece that is failing.
Step 1: Modify the MSI using Orca. Orca is provided by MS in the SDK Tools. I found this site helpful for getting Orca installed on Windows 7:
http://blogs.technet.com/b/bernhard_frank/archive/2010/03/15/how-to-install-orca-exe-from-the-windows-installer-development-tools.aspx
Step 2: After installing Orca, right click EMET Setup.msi and select 'Edit with Orca'
Step 3: Find all instances of the Custom Action and Drop the Rows: Find > _FA2E7A16_A819_4F3A_AB7E_0A039BE81BD7. (Right Click each row found and select 'Drop Row'. I found 4 Rows with this entry)
File > Save (or Save As) and Run the MSI.
EMET installed without problems. Since it doesn't actually fix the problem with Windows (it only fixes the MSI), you'll have to modify future releases of the MSI the same way for that particular PC.
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