Elements 12 invalid serial number

How do I manually install Elements 12 on my XP computer.  Bought a boxed version and get invalid serial number when trying to install.

First confirm that you are entering the correct serial number
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you definitely are then contact Adobe
http://helpx.adobe.com/contact.html

Similar Messages

  • Installing new Retail version of Photoshop Elements, receive Invalid Serial Number

    Hi Everyone,
    I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
    Thank you,
    Danny

    Hi Everyone,
    I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
    Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
    Thank you all for your time and assistance.
    Regards,
    Danny

  • Adobe Elements 11 and Premiere Elements 11: invalid serial number on the number for Premiere???

    During the install, the Elements 11 portion accepted the serial on the box just fine and installed, but the Premiere serial number was rejected as "invalid"???

    eliyahuyhwh
    I suspect that you are not going to get any support from Adobe on this since you are not using the latest version which is Premiere Elements 13.
    You can try the link John as posted; it is worth a try.
    If you get sent back to "Ask the Community", that is us (user to user), please give more details and we will try to figure out the
    cause of the situation.
    My first question would be "If the installation is accepting the serial number, where are you when you get the message about the Invalid Serial Number?
    Without going into specifics and do not post serial numbers, did you purchase the product from Adobe direct or an authorized retailer or a private seller?
    Are you working with a regular version or one of those Student Teacher versions? On what computer operating system are you trying to run Premiere Elements 13?
    We will be looking forward to your progress.
    ATR

  • Photoshop and premiere elements 12 invalid serial number

    I am trying to download a photoshop and premiere elements package that i bought through best buy. however the installer says that i have an invalid serial number. please help

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Adobe elements 11 Invalid serial number

    When i go to my products on adobe and enter my serial number onto my adobe premier elements 11 it says invalid even if i copy and paste.

    serenibby
    From what you wrote, it would appear that you have purchased download files from Adobe for Premiere Elements 11 and a serial number specific to that purchase. At that time, to what computer operating system did you download and install that purchased download and its serial number?
    What are you dealing with...activation of a Premiere Elements 11 program that was deactivated and left installed on your computer? Or some other scenario? Please explain.
    I would like to rule out that you are somehow trying to use a Premiere Elements 11 Windows serial number in a Premiere Elements 11 Mac setup or the other way around.
    Typically Adobe does not support anything put the current version 12. But, it might might the exception for Activation issues, not sure in this case. To find out, click on the following link, and, when it opens, navigate to the section on "Serial Number and Redemption Codes". It looks like the paths to Adobe Chat have shifted, and I need to figure out what it has done. But, for now, I think the path indicated should bring answers.
    Contact Customer Care
    Please let us know the outcome.
    Thank you.
    ATR

  • Photoshop Elements 6 invalid serial number error

    Hallo, ich mußte Windows Vista Home Premium 32 Bit erneut installieren und kann jetzt die Photoshop Elements6 DVD unter Eingabe der Seriennummer nicht aktivieren, die Seriennummer sei "ungültig".  Die Seriennummer teile ich Ihnen bei Bedarf gerne mit. Die DVD wurde von DELL mit dem Laptop im Januar 2008 geliefert.
    Was muß ich jetzt tun ??  Mit freundlichen Grüßen   Klaus Peschke
    [Do not post email addresses]
    Message was edited by: Brett N

    You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. You will need your serial number.
    To get help now click here for product support
    If all agents are currently busy, try again later.

  • Invalid serial number for photoshop elements 8 download

    Hello,
         I've recently got a new computer and decided to reinstall my old wacom bamboo drawing tablet that came Photoshop elements 8. Setting up the tablet was no problem but when i try do download the program it just says invalid serial number. I've tried the code on the back of the tablet multiple times but it never worked. Has the processed changed or is the error somewhere else?

    See if anything in here helps: Find your serial number quickly

  • Photoshop Elements "Invalid Serial Number"

    I recently did a Windows 8 refresh, which uninstalled my Photoshop and Premiere Elements. Now, when I download using the Adobe Download Assisstant and try to enter the serial number displayed in my account under products, it says Invalid Serial Number, this is not a valid serial number, please go back and reenter your number. I don't have a box or CD, because Photoshop and Premiere came preinstalled on my computer. HELP!

    Kevin,
    I've checked the details on your account and from the looks of it you are using the wrong installer. As in your case Elements was preinstalled on your system, I would request you to reach out to the hardware manufacturer and request them to provide you a copy of the software.
    Thanks
    Nikhil

  • Invalid Serial Number Photoshop Elements (Windows) download

    Can you help out?  I have received an invalid serial number when installing the Photoshop Elements (Windows) 12.  I have the serial number from the Adobe website for this product.  What can be done to complete the installation?
    Thanks!

    If the serial number is from Adobe website then all you need to do is to copy and paste it in your PSE so that there isn't any error in copying the serial number and inserting it manually in PSE.
    Are you doping this?
    If you are then you need to contact Adobe Customer Service to help you because this is a public forum where volunteers try to help each other;  Adobe staff  rarely visit here and if they do, they spend very little time.
    Good luck.

  • I posted a question 22 minutes ago and it says answered but i got no answer to my question of why my trial version of photoshop elements 7.0 says invalid serial number when i put in the correct serial number in it says the same number in my account and oc

    i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it

    HI thomascannonjr,
    Please tell us if you are installing on Windows or Mac.
    Do you have any other Adobe Product installed on the system?
    Did you download Photoshop elements from this link:
    Download Photoshop Elements products | 9, 8, 7
    Regards,
    Sandeep

  • I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code

    I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way.  I need the program and because I have opened the box it can't be returned to the store.  I have over $100 tied up in this product that I can't use.  Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number?  The serial number on the box and the redemption code card both come up as invalid.  Not a very happy customer right now!!

    You will need to contact Adobe Support by chat or by phone.
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

    I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

    Error "The serial number is not valid for this product" | Creative Suite

  • Invalid serial number for adobe photoshop elements 12

    purchased adobe photoshop elements for a laptop.  I keep getting invalid serial number error.  I have uninstalled it twice still will not work.  help!!!

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.  Here is a link to a page with options near the bottom to help make contact:
    http://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing- activation_stillNeedHelp

  • Reinstalled photoshop elements 7 and it is saying i have an invalid serial number

    I am trying to reinstall photoshop elements 7. I bought it and installed twice on my laptop. My laptop died and now I am trying to install on my new PC. It is telling me I have an invalid serial number. what can I do?

    So I think this has been figured out. A very helpful person at Adobe assisted me via phone, and it looks like I need to install the Creative Cloud for desktop. She clearly stated the steps and it is going as described.
    So, for anyone else who has a creative cloud app subscription (mine is a single-app membership for Illustrator), note that you need to have the Creative Cloud for desktop app installed to enter your serial number for another adobe product you have already installed. I had incorrectly downloaded and installed Illustrator without using the Creative Cloud app. However, the creative cloud app is now updating my version of CS 6 and should now sync with my SN for Illustrator.
    Thanks again Larry and Monika.

  • I cannot install Photoshop Elements 12. Invalid Serial number.

    I have had to format my computer and start fresh and now when trying to install PS Elements 12 it keeps saying invalid serial number! help!

    Find your serial number quickly
    Error "The serial number is not valid for this product" | Creative Suite

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