Elements 12 license not valid

I purchased Elements 12 for Mac via the Adobe site from a Mac, however the license that was sent to me says Windows, and doesn't work on my download. I've rechecked the purchase process and it shows me as purchasing the Mac version, so I don't know why I got a Windows license.  When I attempt to enter the Windows lincese, I get a not valid error. How do I resolve this issue?

I was able to get a license switch via Support chat.

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