Elements 12 not opening after previously working

This is the second copy of elements 12 i've had and yet again it's stoppped working, says my trial has run out and i need to buy the full version but it's the full version I have. Can anyone help me because Adobe can't or won't help. I've spent over 6 hours on the live chat "help" without getting anywhere at all it's as if the technical team have no idea how to work their own software.

Try the licensing service update:
http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html

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