Elements 12 not working, how do you contact supporet besides forums

Going around in circles!   Downloaded the advisor, said no problems but I cannot edit anything

If you don't like forums then you can start a chat line at this link:
<http://helpx.adobe.com/contact.html>
Alternatively, go to this link:
<https://helpx.adobe.com/photoshop-elements.html>
And at the right bottom corner you will see something like this:
Click on it and follow the instructions on the screen.
Good luck.

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