Elements 12 Optimizer has stopped working

I use Windows 8.1
When I try to add music to my slide shows I get this message " Elements 12 Optimizer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have contacted Microsoft who has investigated thoroughly the issue from their perspective. Their advice is what t I need now is for Adobe to tell me how to remove the add-in or plug in that's causing this crash."
I hope someone can assist as at the moment Photoshop 12 (which I have had for 2 months) is not doing what I bought it for.
I have uninstalled and reinstalled Photoshop 12 twice and have ensured that all the latest updates have been added.
Can anyone assist?
S

Please try carrying out the instructions mentioned here:
Elements Organizer crashes at launch
Thanks,
Anwesha

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What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
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1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
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