Elements 12 Organizer error

I have Elements 12 Organizer and am getting an error message that states " The requested operation could not be completed because the catalog is currently locked by another process'. I cannot access anything becaus eof this, Can anyone help me?
Thanks
ryan

How do I get this fixed?
Unlikely that you will. You're running PSE12 on an unsupported operating system.
Elements 12 requires OS X 10.7 or higher.
http://www.adobe.com/products/photoshop-elements/tech-specs.html

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Why do I get this error message when I open Organizer in Photoshop Elements 11 "Elements Organizer has stopped working"? My only option is to Close Program so I am effectively locked out of my photo catalogue. I have reinstalled the program to no avail.

Why do I get this error message when I open Organizer in Photoshop Elements 11 "Elements Organizer has stopped working"? My only option is to Close Program so I am effectively locked out of my photo catalogue. I have tried reinstalling the program but it made no difference to the error message.
Could someone help please? Steph

Hi,
Please give a try to Photoshop Elements (PSE) knowledge base. steps mentioned on this and see if it works.
Regards
Kishan

PSE 9 Organizer error codec trying to add an Elements audio file to slide show

I am using PSE 9 to build a slide show. When I add audio, I can use mp3's from my music library in the slide show without any issues ...
but I am getting the following error when I try to add an Elements audio file (example " A _Taste_Of_Sicily.mp3)
This is the Organizer error message:
"Unable to add the audio file (C:\ProgramData\Adobe\ElementsOrganizer\8.0\Music\A_Taste_Of_Sicily.mp3).
The selected file cannot be played because your system does not have the required compresser/decompresser(codec) installed."
I had PSE 8 and upgraded to PSE 9 - I noticed the error file detail shows 8.0 - Is this my problem - maybe an incomplete upgrade ? (I've made several slideshows mixing photos and music, on an older computer using PSE 8 and never ran into this issue.)
Below is my system info in case that helps:
OS=Windows 7 Home Premium 64-bit on an HP Pavillion dv7
Intel(R) Core(TM) i5-430M Dual Core processor (2.26GHz, 3MB L2 Cache) with Turbo Boost up to 2.53GHz
8GB DDR3 System Memory (2 Dimm)
500GB 7200RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
512MB ATI Mobility Radeon(TM) HD 5470 switchable graphics
IDT High Definition Audio CODEC
Thanks for any help !

beccarie1 wrote:
This is the Organizer error message:
"Unable to add the audio file (C:\ProgramData\Adobe\ElementsOrganizer\8.0\Music\A_Taste_Of_Sicily.m p3).
The selected file cannot be played because your system does not have the required compresser/decompresser(codec) installed."
Does that file extension really have a space in it? If so, remove the space.
Ken

Converting Organizer Catalog created for version 8 to Elements 11 errors out. Help?

The conversion of the Organizer Catalog version 8 to use with Elements 11 errors out. It asked me to repair the old catalog. I went back to 8, repaired it and optmized it as other articles mentioned, and still did not work. would somebody please help me?

It’s often a question of needing full permission settings and the easiest way to make it work is from an administrators account directly from the desktop which bypasses the welcome screen background processes.
Make a shortcut for organizer as follows:
On Windows right-click anywhere on the desktop and choose New >> Shortcut
Browse to Computer OS C:
Find the PSE Organizer application in Program Files or Program Files (x86) on Windows 7 - 64 bit.
C: >> Program Files (x86) >> Adobe >> Elements 11 Organizer
Within the Elements 11 Organizer folder find the application PhotoshopElementsOrganizer (not Photoshop Elements 11.0)
Select (highlight) PhotoshopElementsOrganizer and click Next
Then click Finish.
Now right-click on your new desktop icon and choose “Run As Administrator” Then authorize by clicking yes in the User Account Control dialog.
From the Organizer menu click:
File >> Manage Catalogs
Then click the “Convert” button
Select your desired catalog from the list of previous versions of PSE to highlight it then click the “Convert” button down below it
You should receive a message when the conversion has been successfully completed and your earlier catalog will be automatically re-named. Choose the new name from the list and click the “Open“ button and you are good to go.

Elements Organizer 12 Error Saving Project in Adobe Premier Elements 12

When I try to save a slide show project using Elements Organizer 12 in Adboe Premier Elements i get an "Error Saving Project" message and it will not let me save my project. Can you help?

Kirk Oswald
Thanks for the updates.
Just a point of clarification. Did you ever disable the psa.prf file by renaming it to psa.prfOLD? It sounded like you could not. If that was the case, was there any message associated with the program not wanting to follow you directive? Was it a saving matter or did you get a pop up about permissions? If a permissions one, did it give you an option for Continue? If so, did you click on Continue?
1. Let us try to get the psa.prf deleted or disabled if possible.
2. Then create a new catalog. See Elements Organizer 12, File Menu/Manage Catalogs/Catalog Manager,
Let us see if we can rule in or out the two above.
Besides the problem with the Save Project in the Slideshow Editor, are you seeing that problem anywhere else? (I know that you said you do not have a problem with the Output option Save As A File Movie WMV.
ATR

Error message elements organizer 13

I receive an error message stating elements organizer 13 has stopped working. How do I fix this?

Finally found a representative that fixed my problem here's what to do for Windows 8
1. Launch Elements Organizer
2. Click on Help > System Info
3. In system Info Dialog,you will see a Current Catalog category.
4. Copy the location mentioned adjacent to Catalog Location.
5. Now press (windows +R) buttons to open the Run Dialog and paste the location you copied
6. This will open the folder containing your catalog.
7. Search for 'thumb5.cache' entry there and rename it to thumb5_old.cache
8. Now, relaunch Organizer and wait for some time. If the files are heavy, EO will take some time in generating thumbnails.
Please let me know if it does not help.
Thanks,
Anwesha
She also had a fix for Windows 7
This page lists the measures you can take to solve hourglass thumbnail issue you are facing.
Please give this a try.
Thanks,
Anwesha
Thank you Anwesha - it was a very frustrating weekend - you just made a great start to my week.
Elise

Premiere Elements 8 error message when poening a project.

When I open a project in Premiere Elements 8 I get the following message, Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save you current project. I tried to uninstall and reinstall Premiere Elements 8 but I still get the same message. Any idea what is causing it?

kefaperformance
Is this a "it worked before but not now" type issue or "it never worked" issue?
Then the usual drill for those who are running Premiere Elements 8
a. Are you running Premiere Elements 8 as the 8.0.1 Update?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4653
b. Do you have the automatic Background Rendering and AutoAnalyzer features turned OFF?
For Background Rendering, see Premiere Elements workspace Edit Menu/Preferences/General
For AutoAnalyzer, see Elements Organizer workspace, Edit Menu/Preferences/AutoAnalyzer Options
c. Do you have the latest version of QuickTime installed? Are you working from a User Account with Administrative Privileges? Where are the Scratch Disks directed to and how much free space is at that location?
Then there are the specific questions (some already asked)
Properties of your source media
Project Preset
Computer Resources, including video and audio card driver updates
Let us start here and then decide what next.
Thanks.
ATR
Add On...if any of your issues involve opening an existing project, you might want to explore the damaged project side of things as per the following Adobe document
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html

Photoshop Elements Organizer 11 crashes due to deadlock in the thread wait chain when creating thumbnails for *.mts (AVCHD) files

Hi,
the Elements Organizer 11 creates a deadlock in the wait chain when generating thumbnails for more than a handful of MTS (AVCHD) files.
After importing AVCHD files from my Canon video camera, the organizer using default settings always crashes. I was able to narrow down the problem to be caused by thumbnail generating.
After deactivating the automatic generation of thumbnails, the organizer does not crash any more upon launching .
Of course, working without thumbnails is not very practical. The next resort is manual trigger of thumbnail generation by selecting "update thumbnail".
If I manually trigger updating of thumbnails for files one by one, then it works for quite many files before crashing again.
Selecting thumbnail update for multiple files at once has a much higher likelihood to crash.
This does not seem to be related to particular file contents: a file that leads to crashing once may be flawlessly get a thumbnail created at the next attempt.
The Windows event report looks as follows (German language Windows):
Name der fehlerhaften Anwendung: PhotoshopElementsOrganizer.exe, Version: 11.0.0.0, Zeitstempel: 0x505e9f67
Name des fehlerhaften Moduls: msvcrt.dll, Version: 7.0.9600.16384, Zeitstempel: 0x52158ff5
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00009919
ID des fehlerhaften Prozesses: 0x13c8
Startzeit der fehlerhaften Anwendung: 0x01cfb676145d0c54
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\msvcrt.dll
Berichtskennung: b8817e29-2269-11e4-bf2d-10bf487f7b28
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Occasionally, a different module is listed as erroneous instead of msvcrt.dll.
My questions:
- has anyone experienced the same problem?
- is this a known issue with Organizer 11?
- is the issue solved with Organizer 12?
I have Premiere Elements 11, Photoshop Elements 11 installed and not experienced any other issues with these applications.
Playback of said AVCHD (*.mts) files works flawlessly, i.e. I do not have any codec or performance issue on my PC.
Deactivation of anti-virus software has no significant effect. I have excluded video directories from scanning anyways.
Have deactivated face recognition, visual search and smart tagging in the organizer.
Have also disabled hyperthreading in the BIOS.
Using Windows XP compatibility settings for PSE somewhat improved the stability, but did not completely eliminate crashes.
Additionally, it signnificantly slows down thumbnail generation and a progress indication window becomes visible during thumbnail generation, which is barely noticable in native Win 8.1 mode.
Officially, Elements 11 is compatible with Windows 8.1.
There is a knowledgebase article related to Elements 6, which recommends to disable multi-threading and to enforce execution of Organizer on more than one core.
This reduces the problem a little bit, but thumbnailing more than a handful of files still leads to crashing.
By means of the task manager, I analyzed the wait chain of the process PhotoshopElementsOrganizer.exe:
Every time the fault occurs, it is caused by a deadlock in the wait chain.
For example:
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
Regards
Oliver
Microsoft Windows 8.1 Pro, 64bit, 6.3.9600 Build 9600
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz,
16 GB RAM
AMD Radeon HD5450, 1GB
256 GB SSD, Crucial M4-CT256 (Windows, Application, Swap and Temp files), NTFS
1.8 TB HDD, WesternDigital, WD2002FAEX-007BA0, NTFS (media store)

Hi,
I'm experiencing the same problem after importing MTS files.
When you said that you unisntall all other codec, what do you mean?
Codec Inside element software?
I have desable the automatic thumbnail and it still crash.
I'M running the software and trying to import more video files and the program keep crashing during the process of selecting the files in the directory to be imported.
i went in my windows 7 journal and here is the error.
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-08-31T19:36:04.000000000Z
EventRecordID
244366
Channel
Application
Computer
Ordi-Denis
Security
EventData
PhotoshopElementsOrganizer.exe
11.0.0.0
503fdd1d
MSACM32.dll
6.1.7600.16385
4a5bda4e
c0000005
00004d91
1634
01cfc552c927dce5
C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
C:\Windows\system32\MSACM32.dll
0b097e53-3146-11e4-a14e-bcaec51a14f7
Please i need help since Adobe is not helping us.

Max files in Photoshop Elements Organizer

Hello,
I have few questions:
1/
Following this thread, I am wondering what is the limit of PhotoShop Elements Organizer V8 ?? How many pictures can we insert into ONE catalog ?
2/
I currently have 6000 pictures that I would like to import into PhotoShop Elements Organizer V8, from Adobe PhotoShop Album V1.
Is this possible ? I tried with the trial version, but I have an error when converting the .psa file from PhotoShop Album V1, asking me to try to consolidate or repair the file in the previous program (but it works well in PhotoShop Album V1).
Any idea ?
3/
Is the trial version the same than the paid one ? I mean: if I start using the trial, inserting tags and so on, should I uninstall it when buying the full version or could I just buy a serial number and inserting it to unlock the trial ?
Thanks a lot,
Kamayana

John,
You are just MARVELOUS !!!! That's awesome: your website, the informations listed in it, the work you do here on the forum !!
Wow !!! I will purchase this product just for your support. Can I pay you to obtain a support and pay you the software ? Lol
You replied to all my questions !
For 2/, I read before your FAQ (I thought it was Adobe FAQ, I did not pay attention to the URL), I tried it without success (excepted item 9/ which is not possible for me, since PhotoShop Album does not allow writing metadata to files, but maybe your small program can do it ?) ...
But since I do not give up like that, I done the following, you might add it to your FAQ ?
1/ I used the dichotomy method. I was sure that some files gave problems. So, my 6000 pictures have been separated into 6 albums (1000 each). Then, I run the converting tool on each one. All worked, excepted one. This one, I share into 500 pictures each. I run the tool on each one. One was OK, the other one fail. The one which fails has been separated in 250 pictures each... And so on. Until you see which pictures cause problems... In my case, it was some modified pictures (2 of them).
Then, I eliminate this 2 pictures from my initial 6000 catalog, I do the import again, and... SUCCESS !!
Hope it might help someone else.
Kamayana

Using Elements Organizer with Photoshop CS2

I have grown comfortable with Photoshop Elements integrated organizer and have upgraded to Photoshop CS2 and instead of using the CS2 file manager would like to continue to use the Elements organizer. The problem Im having is when I edit a photo in CS2 and save it, I have to go find the edited file in Elements organizer and add it manually to the organizer, where if I edit in Photoshop elements, the file is automatically added in the organizer for me. Is there something I can do to make this more automatic when I edit in CS2?
Thanks
Joe

Joe,
I have all the current updates for both products, but other than that, I've
done nothing special.
For regular file types (jpg, psd, etc.) the handshake goes without a hitch.
Raw files act a little quirky. Raw files do get passed from Organizer to
CS2 and they open in camera raw. But, I've found that if you don't press
the "open" button in camera raw, CS2 will give you an error message that
says it couldn't receive the document from "Photoshop Album". Click ok on
that message and you get another that says it could not complete the update
from the Photoshop Album command because of a program error.
If, I press "open" in the camera raw dialog to edit in CS2, all is fine. If
I make changes and save, Organizer pops up a message saying I've returned to
Organizer and gives me an option to add to a version set or keep it
separate. It adds to the version set fine. But, since I only selected save
in CS2, it remains open there. If I make further edits to the open file and
save, I have to manually update the organizer thumbnail. On the other hand,
if I just click close and respond yes to the "save changes" message , I get
two popups -- one labled "edited file from Photoshop" and "new edited file".
If I click "ok" on both, I get two entries in the version set. (I've done
that with a regular file and I only get one popup.)
So, there you have it. Ordinary files work as expected. But, raw is quirky.
Raw files work fine if you continue to open in CS2 from camera raw and only
save once.
Bob

Need some help with Photoshop Elements Organizer

I have had this program for awhile now, but have not had a lot of time to spend with it....also on a new Mac.
I am trying to work with the Organizer. First time I tried to import photos from IPhoto, it said there was no media to import....(I have a lot of pictures here). I did some reading of the forums and determined that it might be a bug so I downloaded the update 9.0.3. Now I am getting an error tht says Photoshop Elements Organizer is attempting to import photos from a default folder. If I check OK, it begins to import all of my photos.
Any help on this problem would be most appreciated.
Thanks
Frustrated

The import is working fine. This is a warning message telling you that it is going to import photos and videos from the default folder of your system. Just to inform you about the action it is about to take.
In case you find it not working, you can log a bug to Adobe at:
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Cheers,
Swarnima

Elements Organizer 10 - no audio AND no thumbnails on AVCHD files

Hi All,
I'm running Elements Organizer 10, and am seeing some strange behavior in that, since upgrading to 10 (from 9)
- none of my .mts files will play any sound in the Media Browser viewer and
- new .mts files that I import into the catalog have no thumbnails
The files do have thumbnails in Windows Explorer.
I can play the files, with sound, using both VLC and Windows Media Player.
Importing the files in Organizer 9 did generate thumbnails and playback with audio.
Premiere Elements 10 does generate clip thumbnails and successfully plays audio, too.
So - it seems to be somthing very specific to version 10 and the Organizer - not machine-wide.
I noticed that playback in the Media Browser viewer invoked the Haali Media Splitter I have installed on my machine. Thinking that might be the wrong codec, I uninstalled it.
I could still play in VLC and WMP, but double-clicking in Organizer gave an error message that no appropriate codec was installed.
So, I installed ffdshow to see if that avc codec could be used, still no luck.
Reinstalled latest version of Haali, back to same behavior (no audio, no thumbnails) in Organizer - everything else working.
So, I can work by dragging the clips from Organizer onto VLC so I can play the video with sound while tagging, but I'm concerned that it's not working and that whatever the base problem will manifest itself more seriously later.
Any ideas?
Thanks in advance!!
Scott
From Help | System Info
Elements Organizer 10.0.0.0
Core Version: 10.0 (20110831.m.17215)
Language Version: 10.0 (20110831.m.17215)
Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\
Catalog Size: 70MB
Catalog Cache Size: 750.4MB
System:
Operating System Name: Windows 7
Operating System Version: 6.1 Service Pack 1
System Architecture: Intel CPU Family:6 Model:10 Stepping:5 with MMX, SSE Integer, SSE FP
Built-in Memory: 6GB
Free Memory: 3.3GB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: 7.70
Adobe Reader Version: 10.1
Adobe Acrobat Version: Not installed
CD and DVD drives:
D: (TSSTcorp DVDWBD BUS: 2 ID: 2 Firmware: SH-B123L)

Hi Steve,
Thanks for the input...
I did go back and confirm that I'm running the latest QT for my machine 7.7 (1680.34) according to the QT Player.
Just in case, I re-downloaded the QT Installer and Repaired the installation. No change in behavior in Organizer.
I don't think it's QT that is used for AVCHD files, tho, is it? I tried to play my video in the QT player, and it won't play .mts...
Also, as others suggested, I did attempt to 'activate' the AVCHD plugin - but, didn't get any new popups or dialogs (it might have happened when I originally installed and I didn't pay attention to it)...
I had previously right-clicked on a clip in organizer and selected "Edit in Premiere Elements...", put the clip on the timeline, played and scanned thru the clip, saved the Project. But, based on yours and the other suggestions, (I did this a few times with different clips) I created a new project, Get Media from Files and Folders, loaded a clip, dragged to timeline, played/scanned, double-clicked to bring up the previewer in Element - everything works as expected.
Back to Organizer - same behavior as before.
Uninstalled Haali again, and tried all of the 'plugin activation' steps again. No change except Organizer still complains of not having the required codec.
So - for some reason, the organizer thinks it should use the Haali Media splitter as the codec for avchd - everything else on my machine seems to be able to find a more suitable codec - vlc, wmp, pre all work fine.
Did some more surfing on the forums, and found some references to Premiere Pro using the Haali media splitter (?).
So, one other piece of info - Prior to Elements 9, I did have Premiere Pro installed on this machine. Very nice, but overkill for what I want to do. So, I uninstalled it prior to installing Premiere Elements 9. Everything worked fine w/ 9, but not with 10.
So - is there some way to determine which codec Organizer is using and/or force it to use a specific one?
Is it possible (seems likely with the symptoms) that there was some configuration file or registry entry left over from Pr that is now directing Organizer to use the same codec that it previously used (instead of the default)?
Thanks all!! Normally I'd be able to figure this out, but am pretty new to 'the inner workings' of Pre.
Thanks,
Scott

Adobe Photoshop Elements 12-Error 213:5

I sucessfully installed Elements 12 on my Mac Mini OS 10.9.2. Elements Organizer ran without a problem. On trying to launch Photoshop Elements 12 I received the error message Error 213:5. After reading through discussions from folks having the same or similar problem and trying the various suggestions given in those discussions I gave up and decided to post the problem again in hopes someone might help. Here is what I have done so far: Repaired permissions, Uninstalled all older Elements, Made sure permissions in the Library ->Application Support->Adobe were set to read & write, Uninstalled Elements 12 and re-installed it, even copied the installer package onto my hard drive and used that to install, re-started the computer numerous times (i.e., after each change was made). When I try to launch Photoshop Elements 12 I continue to get this screen
Thanks in advance to anyone who has a solution.
Don

Hi GreenLynx,
You have a permission issue with your SLStore directory. I would recommend completing solution 2 of "Configuration error" CS5 -
http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html#main_SLStore.

How do I create a catalog in elements organizer?

How do I create a catalog in elements organizer. I keep getting the error message Catalog could not be opened, an internal programming error has occurred.

Which operating system are you running on?
Which version of Photoshop Elements are you using?
Try Holding down the shift key while to start the organizer - that should bring up the Catalog Manager.
Click on the New button (top right)
Give it a name and click ok
If it still crashes, you may need to re-install the software.
Brian

People names in elements organizer are not saved.

After i name people in elements organizer 10 why are the names not saved? I have to name some of them again and again each time I reopen the program. I'm using the same catalog each time. Also, some names, even though they are in my people list, have to be entered (typed in) each time as Elements does not prompt

Lone_Wolf wrote:
rezad,
it was a long time ago i had that problem and locale handling is like a black box to me.
It's easy to reverse if it doesn't help though, why don't you try it ?
I have tried it.
adding other encoding before the famous en-US,UTF-8 one gives warning for default lang and falling back.
I see these error when running apps from command line.
adding other encodings after that encoding doesn't show this warning but i have a suspicion that it mean that other encoding are suppressed,
i have to try it with a file with a wired but known encoding and then adding that encoding to config and testing again.
my problem is how do i find the filename encoding?(not find content encoding)
this is the file in question. can somebody tell me what is the filename encoding?
https://www.sendspace.com/file/fwmxpc
EDIT: my findings on this matter.
even adding all the langs to /etc/locale.gen and then using locale-gen command doesnt fix this. cause this are different issues.
this problem as a whole doesn't have a solution, cause linux unlike windows doesn't have a default inbuilt filename encoding and it all depends on your environment.
linux just treat the filename in the encoding you tell it. so it cant detect anything cause there is nothing to detect.
from its perspective filename are just binary data ready to be interpreted as wished by the user.
widows on the other hand uses UTF-16.
plz if anybody have another contradicting point ,then reply but plz dont say I have to use correct encoding. the only way to fix it is using convmv util and that requires finding the correct original encoding.
thanks for all the replys.
Last edited by rezad (2015-04-20 14:45:14)

Elements 12 Organizer error

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