Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."

I have been trying to overcome this issue for a very long time, but not able to find a solution. There has been some users who have logged the very same issue on other versions. This process has been running for more than 12 hours now and still shows the same error. I am actually reproducing the error this time, and I was able to cancel this process without crashing the application. So I don't know what causes this problem.
I have around 32,000+ photos and no videos in the catalog.

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

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PSE 11 freezes when calculating total media size during a full backup

Like many other users on these boards, I am unable to complete a full backup of a particular catalog on my machine using PSE 11 (or PSE 10 for that matter). I have four catalogs on this machine and three of the four complete the full backup process without any problems. That last, non-cooperating, catalog is much larger (7,389 photographs) than the others, but I do not think that this would pose a problem.
Following other advice and guidance, I have removed all videos, audios, projects, PDFs, and audio captions (in other words, all media types other than photographs) from the catalog. The only files remaining are photographs (that is, JPG files). I attempt to complete a full backup and, when calculating the total media size, the PSE 11 application freezes at five to six percent. I have attempted this in PSE 10 as well, but with the same results. (I was hoping that the new release would fix the problem. No luck.)
The only other item of note is this, when I search for the various media types, I see the message "no media to be displayed" in the middle of the organizer window. However, when I search for video, I do not see the message--the organizer window is blank (no text message as seen for the other media types).
Lastly, I have reconnected all missing files. (None.) Optimized the catalog. Fixed errors in the catalog anyway. (None.)
Does anyone have any other ideas on how I can complete a full backup of this catalog? A large cash reward awaits... (kidding). Please advise. Thank you!

I found that backing up with other software does not maintain the stacks, versions and albums. These are lost, even if I write the metadata to the files...that only keeps the tags, in my experience. PSE 12 doesn't fix the problem so no need to upgrade unless you want to for other reasons.
I do have a solution that worked for me. There are quite a few steps but worth the effort if it also solves your problem.
The main culpret in my case were "Locked / Read Only" files. Since I did several things simultaneously, I may have had video file issues as well.
Here is what worked for me:
A. First: Save your "Meta Data to Files".
1. On the Organizer Main Screen click "File" -- "Save Metadata To Files"
B. You can have Adobe find files that it doesn't like by having it search your "Pictures" directory.
1. On the Organizer Main Screen click "File" -- "Get Photos and Videos" -- "By Searching".
2. Find your "Pictures" directory in the "Look in" drop down box & click on it.
3. Click "Search"
4. When the "Search results" are complete, click "Select All" -- "Import Folders".
5. A "Getting Media" dialog box shows the results.
6. Click the "Reason" header to sort the results.
7. Scroll down to display any errors that Adobe finds.
8. Make note of the "path" and "file name" under the "File" header.
9. Use Windows Explorer to find and fix the issue(s). Look for "Read Only", "Locked", "Archived" or "Hidden" files and change the attribute. I believe that these are part of the problem.
10. Check for non-picture or video files that Adobe can't handle and move or delete the offending files.
Note: I have files with these extentions and they work: AVI, BMP, CR2, GIF, JPG, MTS, MOV, PDF, PNG & TIF.
Note: I had: ZIP, TGA, SHS & PPT files that I moved or deleted. Adobe shouldn't import files it can't handle, but I removed them just to be sure.
11. Try your backup again.
C. If the above doesn't work you can narrow down the issue by trying to back up the database selectively by Photos, Video, Audio, Projects or PDF.
Note: Many people believe that "Video" is the culpret, so I suggest that you rule that out first by removing your Video files from your catalog. This does not delete them from the hard drive. They can be added back into the catalog but there may be some loss of information for Stacks, Versions or Albums so remove Photos from the catalog as a last resort .
1. On the Organizer Main Screen click "File" -- "Manage Catalogs".
2. Click "Current Catalog".
3. Click "Repair" in "Catalog Manager"
4. Click the check box "Reindex Visual Similarity Data".
5. Click "Repair Anyway".
6. When complete, click "Optimize" in "Catalog Manager".
7. Click "Cancel" in "Catalog Manager".
8. On the Organizer Main Screen click "View" -- "Media Types".
9. Uncheck all but the "Video" option.
Note: "Photos", "Audio", "Projects" & "PDF" will be unchecked and you will only see "Video" files displayed.
10. Click "Edit" -- "Select All"
Note: Be cautious during the next few steps.
11. Click "Edit" -- "Delete from Catalog".
12. Caution! - DO NOT click the "Also Delete The Selected Items From The Hard Disk" check box.
Note: You don't want to delete the video files from the hard disk you only want to remove them from the catalog.
13. Click "File" -- "Backup Catalog" and complete the backup to the desired location.
Note: You may have to resolve some missing file(s) issues
Note: Hopefully you now have a backup of all your photos.
14. Assuming that this was successful, you then know that video files are the culprets and have to go digging. You can selectively add them back by type.
15. If not successful, you will have to selectively add (rescan) or remove (as above) the media types until you find the one(s) that created the issue. Remove "Photos" last to avoid information loss.
Good Luck!
Ed
Message was edited by: 205EdMLewis

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

When I try to backup my files from photoshop elements 12 the "calculating total media size" box will only get as far as 46% and then freeze, how can I make it go to 100%

When I try to backup my files from photoshop elements 12 the "calculating total media size" box will only get as far as 46% and then freeze, how can I make it go to 100%

hi barbara
thank you for your response, i appreciate it. there's definitely nothing wrong with the mouse or trackpad, both work fine in every other application....i can also easily change size dimensions in other programs on my computer so it doesn't seem to be that either. it seems like there is something weird going on in the way that pse and my mac are interacting with each other, just wish i knew what it was. thank you again, wish me luck!

Organizer 12 backup stops while calculating Total Media Size

I have not successfully completed a backup with PS Organizer 12. It stalls at 16 or 17 % calculating Total Media Size. My Photo folders are about 180 GB. I have 287GB free on my data drive. My Apps drive is a 100GB SSD with 36GB free. When Backing up I am given the choice for full backup of the partial. I chose full. It does not ask for a folder. Do not know why. I transferred my photo folders from my previous PC, then transferred my USER PSE files and all worked fine, all attributes were transferred. In addition I have optimized my catalog; cleaned the thumbnail CACHE by changing the .dat files to .old and restarting; set my Registry for maximum file size in Organizer to 1.5GB, my largest file size is 1.2GB;
deleted files from the Catalog larger than 50MB and all files and imported them back in. The Adobe help has help topics of either Back up your catalog to an external hard drive or Back up your catalog to a CD or DVD (Windows Only). They do not mention a thing about backing up onto your PC, they do not say you cannot. Well, oh, I have 8GB RAM and an Intel Core i7. Suggestions appreciated.

I identified the problem as to why PSE 12 Organizer was freezing during backup procedures. The problem of freezing during backup calculation of the file size is caused by the existence of *.MOV file types. Both my Nikon camera and my Kodak digital cameras save video recordings in *.MOV file formats. This is likely a rare case, as only users who have Kodak or Nikon Cameras would be affected.
I had to select, filter, all files with *.MOV formats and delete them from my catalog. After the catalog was backed up successfully on my hard drive, same drive, different folder, I had to drag and drop the videos to get them back into the catalog. All tags and locations and people were lost. I could not search them and import from folder. So the catalog is backed up successfully. This is likely a rare case, as only users who have Kodak or Nikon Cameras would be affected.
Case Solved.
Elements 12 backup failPhotoshop ElementsProblem with backing up catalog in Elements Organizer 12 - help please@

When I try to backup my catlaog the program locks up at "Calculating Total Media Size" 33%?

When I try to backup my catlaog the program locks up during the "Calculating Total Media Size" process at 33%?

I have seen this before and it is probably a bad video. There is no great solution. To determine if this is the cause I would remove all your videos from PSE and try to do a backup, if the backup works, one of the videos is bad. It is trial and error to determine which video. When you remove your videos from PSE make a note as to where you have put them so you can reload them..

Elements 11 Organizer freezes when loading preferences

Specifically when using Organizer and I try to edit the preferences as suggested by Adobe it gets hung up while loading no matter how long I wait.
I have a Pentium 5, 2.80 GHz, quad core with 8GB of RAM running windows 7 64 bit
I have installed and uninstalled it several times
I have had the computer to the shop and it is clean and virus free
I have cleaned and re-cleaned my registry
My internet caches etc are all clean
I have even tried putting the organizer as its own shortcut on the desktop
I have adjusted the software for compatibility for my computer
I have noticed similiar problems posted regarding previous versions of this softwareand have tried fixes like deleting or re-naming various files

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

Photoshop Elements 12 Organizer crashes when importing m2ts files

When I import my collection of images and videos using "Import / From file and folders...", Photoshop Elements 12 Organizer crashes when importing one of my .m2ts files. When I debug it I get:
Unhandled exception at 0x1543025B (mc_demux_mp2_ds.ax) in PhotoshopElementsOrganizer.exe: 0xC0000094: Integer division by zero.
Is there a way for me to import m2ts files successfully? If not, then is there a way to skip importing these files.

I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free

Will photoshop elements 9 organizer transfer when I upgrade?

Will my current photoshop elements 9 organizer transfer when I buy a monthly service with Adobe?

The elements organizer has nothing to do with creative cloud. Are you wanting to move your catalog to lightroom? Is that what you're asking?

Where to find info on TOTAL media size of my iTunes Library?

Hi all.
While we can view on the left-hand column of iTunes the total size of Music, Movie etc
Is there somewhere I can see the *total media size of my iTunes Library??* I wana see whether I can fit my entire iTunes Library into a 64GB iPod touch, instead of "lugging around" an iPod classic.
Thanks and cheers

Open a new finder window - go to where your iTunes library is at (where you should see all the artist folders with album folders with the actual music files - depending on how you set iTunes to organize your music in the first place)
- when you find your library folder, just highlight select it, then use the finder menu > file > get info - a new window will open and should automatically calculate the size of the folder - this should give you enough information to see if you can use your entire library on another device, or if it is too large.

Elements 9 organizer freezes

When I open the Elements 9 organizer it freezes. I've searched these fora and others at the internet. I've tried what I encountered (delete thumbnail and status files, run as administrator, bypass the welcome screen, re-installed Elements 9) but nothing helps. I am able to switch catalog if I do that immediately after I open the organizer. I've started a new catalog, imported the pictures but when the organizers states it is generating the thumbnails it (and the PC) freezes. The only way to quit is by using ctrl+alt+del and end the process. I'm using Windows 7 Professional, 64 bit with 8 GB of memory. Never had these problems before. Any ideas how to solve this?
== added after the weekend ==
Spent most of the weekend to solve this.Hoping the solution below can help others with the same issue.
I suspected that the issue was caused by a "corrupt" file, because the organizer started, but once the message "creating miniatures" appeared it frooze.
I renamed the the Catalogs folder to OldCatalogs and created a new, empty Catalogs folder.
Started the Organizer and was prompted to create a new, empty catalog.
I copied the "problem catalog" to the Catalogs folder (the Organizer now started up with the new empty catalog) and used the optimize/repair tool on the problem catalog, even though it indicated the catalog was ok. This did not help, same issue upon opening the catalog. Moved it back to the OldCatalogs folder.
I started opening the last batch of pictures I had been working on (about 300 in total) in smaller batches (about 50 each). The first batches imported without issues, the last batch did not and frooze the Organizer again.
I started importing the last 50 pictures one by one. With 2 pictures the Organizer indicated the file was corrupt but did not freeze. One picture did freeze the Organizer.
I deleted these 3 pictures from the folder and all is well now.
A tool like Adobe Photoshop Elements should not feeze (and even freeze the PC to the point that ctrl+alt+del doesn't work anymore) on importing an apparently corrupted file! If Adobe is monitoring this, and I hope they do, I still have these files available in case you want to investigate.

Bingo! It worked!
Thanks for the tip.
I would be interested to know why this behavior started after the program had been installed and worked normally for over a month. On the other hand, this might be one of those mysteries that must remain unanswered.
Chris

Photoshop Elements 12 Organizer Crashes when Importing Video Files

I recently upgraded from Photoshop Elements 10 to 12. Now if I import any of my videos, they import onto the hard drive but as soon as Elements tries to bring them into the catalog, Photoshop Crashes. When I re-open the Organizer, it crashes as soon as it processes my files. If I delete the video file from my hard drive, then it doesn't crash. I have lots of videos that were imported under Photoshop Elements 10 and they don't cause any problems.
I uninstalled Elements and re-installed but that didn't help.
I deleted my preferences but that didn't help.
I updated to 12.1 but that didn't help.
Here are the details of the crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version: 12.0.0.0
Application Timestamp: 5314d4d4
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.30319.1
Fault Module Timestamp: 4ba1dbbe
Exception Code: c0000005
Exception Offset: 00002357
OS Version: 6.3.9600.2.0.0.256.103
Locale ID: 4105
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 84a0
Additional Information 4: 84a09ea102a12ee665c500221db8c9d6
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-US\erofflps.txt
I have checked on another Windows 8.1 computer and it doesn't have problems so it isn't a general problem with Windows 8.1.
Also, it isn't a problem with that particular catalog (That catalog worked on my other computer and I get the error with a new catalog)
I re-downloaded Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package and updated it since that seems to be what MSVCR100.dll is used for but that didn't help.
I get the problem with .MTS and .MT2S (AVCHD) video files but don't have the problem with .MP4 files.
I tried with a Safe Boot but I still have the problem.
I did a file cleanup using CCleaner but that didn't help either.
I ran System Mechanic to fix registry problems but that didn't help either.
I tried disabling my Norton Antivirus and Firewall but that didn't help.

I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free

Photoshop Elements 13 Organizer crashes when launched

I installed Photoshop Elements 13 a few days ago on my brand-new HP Envy laptop (Windows 8.1). I imported photos from two external hard drives, and experimented with tagging a few photo sets. I unplugged one of the hard drives, did some more tagging, and while I was tagging the Organizer crashed. When I tried to relaunch it, it crashed immediately after loading the catalog. After a restart, I relaunched the Organizer, and it stalled for several minutes while loading the catalog, then crashed as soon as the catalog was loaded. I've attempted to restart and relaunch several times and it always crashes immediately upon loading the catalog.

I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free

Elements 10 Organizer freezes and will not launch - how do i fix?

The first time I try to launch Elements 10 it freezes. After that first attempt, nothing happens wil i click to launch. I've already re-installed several times. Also, i tried a direct short-cut, but nothing works. I'm using W7-64 bit version. Is there a fix?

TYPO Correction: ...After that first attempt, nothing happens WHEN i click to launch...
I do not care where my query is moved to, i need a solution ASAP! I see plenty of others have the same or similar problem. Doesn't Adobe have any answers?

Photo shop elements 12 organizer crashes when launching

I'm running windows 8.1 . I updated photos shop elements with the lastest update but the organizer crashes when lauching

I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free

Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."

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