Elements 12 organizer frozen

Hi- I am newer to adobe, but I purchased the adobe elements 12 editor and organizer a few weeks back, I have it installed and it was working just fine until about a week ago. When I open the editor, it works just fine, however when I try to open the organizer, it opens to the bottom right of my screen and freezes, you cannot click it to come forward, none of the options are available and it just sits there. The only way to exit is to force quit. meanwhile, the editor is just fine.
Does anyone know what is going on?

Thanks for your initiative. I just resolved the problem with the help of the Adobe chat support. It seemingly was a Windows issue. I installed a new user account, changed to that user and opened the organizer from there. It worked allright. Even when I went back to my original user account, the error did not recur. Everything is OK now, although the origin of the problem is a mistery to me.
Axelscreen
Von: andaleebfatima1 [email protected]
Gesendet: Freitag, 3. Januar 2014 14:51
An: Axelscreen
Betreff: Elements 12 Organizer window frozen
Re: Elements 12 Organizer window frozen
created by andaleebfatima1 <http://forums.adobe.com/people/andaleebfatima1>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/5976654#5976654

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    Version:         9.0.2.(20101217.p.9699) (9.0.2)
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    Per-App Interval Since Last Report:  72841 sec
    Per-App Crashes Since Last Report:   45
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    5   com.adobe.ols.library             0x194309c9 OLSTask::Execute() + 437
    6   com.adobe.ols.library             0x19432640 OLSWorkerThreadTaskManager::ProcessTasks(OLSTaskThread*) + 1440
    7   com.adobe.ols.library             0x1943102b OLSTaskThread::Run() + 27
    8   com.adobe.ols.library             0x19453627 OLSThread::ThreadProc(void*) + 29
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    2   libSystem.B.dylib                 0x06a2f46f pthread_cond_wait + 48
    3   QtCore                            0x05582d36 QWaitCondition::wait(QMutex*, unsigned long) + 278
    4   QtNetwork                         0x06401446 QHostInfoAgent::run() + 566
    5   QtCore                            0x05581d6b QThreadPrivate::start(void*) + 187
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    7   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    3   com.adobe.ElementsOrganizer9      0x00946dbd Pt::ThreadStartInternal(void*) + 29
    4   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    5   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    3   com.adobe.ElementsOrganizer9      0x009422a7 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
    4   com.adobe.ElementsOrganizer9      0x00070001 PtBackground::start() + 85
    5   com.adobe.ElementsOrganizer9      0x00946dbd Pt::ThreadStartInternal(void*) + 29
    6   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    7   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    2   libSystem.B.dylib                 0x06a2f46f pthread_cond_wait + 48
    3   com.adobe.ElementsOrganizer9      0x009422a7 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
    4   com.adobe.ElementsOrganizer9      0x00070001 PtBackground::start() + 85
    5   com.adobe.ElementsOrganizer9      0x00946dbd Pt::ThreadStartInternal(void*) + 29
    6   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    7   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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    1   com.apple.CoreFoundation          0x06d25c83 __CFSocketManager + 1091
    2   libSystem.B.dylib                 0x069e685d _pthread_start + 345
    3   libSystem.B.dylib                 0x069e66e2 thread_start + 34
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      eax: 0xbfffe24c  ebx: 0x0667ae71  ecx: 0x00000001  edx: 0x013ace48
      edi: 0x11bb9800  esi: 0xbfffdff8  ebp: 0xbfffe018  esp: 0xbfffdfb8
       ss: 0x0000001f  efl: 0x00010202  eip: 0x0040fc1d   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x066815e0
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    0x117e2000 - 0x117edff7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <CB2510BD-A5B3-9D90-5917-C73F6ECAC913> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
    0x1355a000 - 0x1359bff7  libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <16DAE1A5-937A-1CA2-D98F-2AF958B62993> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
    0x135aa000 - 0x135b2fff +com.adobe.asneu.framework asneu version 1.7.0.1 (1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
    0x135ed000 - 0x135f0ff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <B624AACE-991B-0FFA-2482-E69970576CE1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib
    0x13700000 - 0x137d1fe3  ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <8FDB4C40-D453-DA53-2A66-9A53998AB23C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
    0x13d3c000 - 0x13da1fe7 +com.adobe.amt.services AMTServices 3.5.0.22 (BuildVersion: 3.5; BuildDate: Thu Aug 5 2010 21:49:00) (3.5.0.22) <928B1A16-6031-6BE2-C3DE-6E9C919C6C43> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
    0x13dbd000 - 0x13df6ffb +com.adobe.AAM.AdobeUpdaterNotificationFramework UpdaterNotifications 1.5.0.13 (1.5.0.13) <4F8229DD-D239-3773-1A53-51ECFA787463> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotifi cations
    0x13e06000 - 0x13e41feb  libFontRegistry.dylib ??? (???) <4FB144ED-8AF9-27CF-B315-DCE5575D5231> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resourc es/libFontRegistry.dylib
    0x15f80000 - 0x15fa5fe3 +libqjpeg.dylib 4.6.0 (compatibility 4.6.0) <05286F51-8EB2-DF36-5331-E872B8E2667B> /Applications/Adobe Elements 9 Organizer.app/Contents/QtPlugins/imageformats/libqjpeg.dylib
    0x167ee000 - 0x16820fe3  libTrueTypeScaler.dylib ??? (???) <6E9D1A50-330E-F1F4-F93D-9ECC8A61B21A> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resourc es/libTrueTypeScaler.dylib
    0x18463000 - 0x1848cfe3  com.apple.audio.CoreAudioKit 1.6.1 (1.6.1) <7FFBD485-5251-776A-CC44-4470DD84112B> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
    0x185bb000 - 0x18672ff7 +Photoshop Adapter ??? (???) <860F71FC-FA0A-EF68-1B79-91A1F55DFB2E> /Applications/Adobe Elements 9 Organizer.app/Contents/Plug-Ins/Organizer Only/Photoshop Adapter.plugin/Contents/MacOS/Photoshop Adapter
    0x1879d000 - 0x18feefe7 +com.adobe.CameraRaw 6.1 (250) (6.1.0f250) <3A299A4B-A870-ED39-01E7-BC3B8CF56198> /Library/Application Support/Adobe/Plug-Ins/Elements 9/File Formats/Camera Raw.plugin/Contents/MacOS/Camera Raw
    0x1936f000 - 0x194b1fe7 +com.adobe.ols.library 4.0 (4.0) <060FE05E-3C15-D620-D054-91EED2628F5C> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeOLS.framework/AdobeOLS
    0x19656000 - 0x19cf8fef +com.macromedia.Flash Player.authplaylib 10.0.2.31 (1.0.1d333) <E0851D48-16C9-4BDC-B3A7-7BAC9E7638F5> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/authplaylib.bundle/Contents/MacOS/AuthPlayLib
    0x20000000 - 0x20098fe7  edu.mit.Kerberos 6.5.10 (6.5.10) <8B83AFF3-C074-E47C-4BD0-4546EED0D1BC> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x40000000 - 0x400d1fe7 +AdobeJP2K ??? (???) <EF392886-5A95-6A96-C95D-43DA0322925C> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
    0x64b00000 - 0x64b07ff3  com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
    0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
    0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
    0xfa100000 - 0xfa192fe7  com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
    Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.27f3
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.1)
    Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS542525K9SA00, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R   UJ-867
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd400000
    USB Device: ExpCard Adpt, 0x0781  (SanDisk Corporation), 0xb6d0, 0xfa300000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0231, 0x5d200000
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1a100000
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x820f, 0x1a110000
    I have already looked on previous threads concerning the same problem and have tried to do several things including
    - uninstall and reinstalling the software
    - running the elements on OS safemode
    - running elements from a different user  account
    - repair permission on the hard drive
    - repair catalog
    - removed both com.adobe.ElementsOrganizer9.plist and com.Adobe.Elements Organizer.9.0.plist
    The day before the crash, I upgraded to iphoto '11 from 'iphoto 08, so I could import my iphoto catalog into my elements catalog. As a result, the size of the catalog grew but I don't if that has anything to do with this problem. I have also tried to create a new catalog when opening organizer and pressing the <Shift>, <Option> and <Command> keys. However the program still will not load even with a new catalog. Does any one have any further suggestions on how I could get elements organizer to run again from my computer? Thanks.

    Trying renaming your contacts.xml file. To access the file, you need to go - Macintosh HD/Library/Application Support/adobe/elements organizer/organizer/settings I just named it "renamedfile.xml". A new contacts file will appear after you reopen the program.
    I've had this problem a few times and renamed this file (after a support person from Adobe told me to the first time). It opens after I remaned it.
    The contacts function of the organizer doesn't seem to be a stable. It always deletes entries that I want to add in.
    Hope this helps

  • Problem with Photoshop Elements 10 organizer

    My Photoshop Elements 10 organizer will not let me use any of the features.  I have a number of photos that show up when I open the organizer, but it won't let me scroll through them.  Whenever I try to move through the photos with my mouse, it keeps jumping back to the top of the photos.  Also, when I try to open the "file" or "edit" etc, it just flashes quickly the things in that section and goes off so quickly I can't select anything.  I don't seem to have this problem in the editor portion of the program. Really frustrating.

    Hi Peggy,
    Windows
    Hold down the Alt + Ctrl + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.
    Reset the preferences as above.
    Close Elements and let the file regenerate.
    Mac
    Hold down the Opt + Cmd + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.
    Reset the preferences as above.
    Close Elements and let the file regenerate.
    Also, if you using windows , try the following steps:
    Right click on the PSE icon and select run as administrative.

  • PS Elements 8 Organizer naming with Shot Date.  Can you help?

    I have thousands of photo files using Shot Date format "YYYYMMDD-001.jpg".  The PS Elements 8 Organizer offers renaming by Shot Date "YYYY MM DD_0001.jpg" and the Edit / Process Multiple Files offers manually renaming to "YYYYMMDD001.jpg" but not by reading the Shot Date.  The former format has spaces between the year, month, and date; while the latter does not.  How can I import files using Shot Date and the naming convention "YYYYMMDD-001" etc.?
    Also, the Shot Date format of naming does not seem to be available when importing from a file folder, only from a camera or card reader.  How can I import using Shot Date renaming conventions when importing/renaming from a hard drive file folder?
    Thanks.

    When using two cameras for a particular shoot and wanting to import and sequence the by date and time the shots from both, it seems, again, that PS Elements does not provide a means to do so.  Windows will simply rank by date and time the photo files.  If then PS would provide a naming convention, the shots would all be sequenced chronologically.
    Can you recommend a photo organizer which provides more flexibility?
    Thanks.

  • Photoshop Elements 11 organizer stops working after about 15 minutes with windows 7??

    I've uninstalled and reinstalled, changed preferences, removed preferences, added administrator priviledges with full control to several screens, turned over my screen to Dipanjan, Adobe Rep and still does exactly the same thing. Very frustrating! Anyone else getting this windows pop up screen " Photoshop Elements 11 organizer has stopped working" ?
    If I don't resolve this soon, I'm going back to PSE 10 and I guess I'll just have to eat the money wasted on it.
    Finally resolution!
    Three separate days totaling about 8-10 hours of chat then another 3 or more hours in chat about this issue today with 3 different people. Finally got to Vijay, who said to:
    click on edit in the organizer,
    go to preferences,
    click on media anaylsis,
    uncheck all the boxes.
    That did it!!! Less than two minutes, done!  No more problems. I can't imagine how much of Adobe's and my time and productivity was wasted going through all the laborious steps, often times repeating the same procedures when I got some one new, only to start all over again. 
    Many thanks Vijay. You suceeded where so many others failed!
    I sincerely hope if anyone else suffers this dilemma, this will instantly resolve it for you and avoid the extreme frustration and agony I went through.
    Cheers!
    Message was edited by: anikonrider

    Ernie, it shouldn't be required. This is a scientific process, a test to find the origin of the issue. If there is something wrong with the catalog, we can try to repair it, but the fact is there are many possible causes to such behavior and we have to start somewhere. Here is a more complete list of the steps you can take to counter this kind of issue: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop. html
    Is everyone here getting a blue screen from the OS? If so, there are much greater problems at hand than it is possible for an application on your computer to cause. Blue Screen errors are caused by hardware issues. Sometimes it is physically faulty parts, but most of the time it is some sort of driver conflict (generally just an old version that needs to be updated). Make sure you have the latest drivers installed for major hardware components, such as your video card. DO NOT rely on your OS to get the current versions of the drivers. Go to the manufacturer's website and download them directly.

  • Help with Photoshop Elements 9 Organizer

    I need some help with my new Photoshop Elements 9 Organizer.
    I have not had previous versions of Photoshop, this was a brand new installation.  I had previously used Kodak software which came with my camera to organize and edit pictures.
    My PC is approximately 6 years old.  I have a 2.2 ghz processor and 1.5 GB of RAM.  I am running Windows XP Home Edition, Version 2002, Service Pack 3.
    The software seemed to install just fine.  I then imported some pictures from my Kodak folders into the Photoshop Organizer.  After importing pictures I then received the following error message:
    'Elements 9 Organizer has encountered a problem and needs to close.  We are sorry for the inconvenience.'
    If I remove the pictures from the catalog, I no longer get the error message.  As soon as I import any pictures, however, I get the error and the software closes.  When I reopen the organizer I get the same error after after about 15 seconds
    I have tried the following:
    uninstalled an re-installed twice
    turned off the automatic backup to photoshop.com
    I did come across thread 769749 (http://forums.adobe.com/thread/769749) that offered some advice.  Based on that, I optimized my catalog (which was empty), repaired my catalog (which was empty).  I also created a new catalog and removed the existing (empty) catalog.
    All of these efforts have not worked.  Each time I try something, as soon as I import any pictures into the catalog, I get 'Elements 9 Organizer has encountered a problem and needs to close.  We are sorry for the inconvenience.'
    This is brand new software that I am unable to use.
    Adobe, please help.

    Answers to following queries would help-
    * Are you able to import images into Organizer from folder other than your Kodak folders?
    * Is your problem happening for importing from a specific set of folders only?
    * Is your problematic folder having any video files in it which you are importing into Organizer?

  • Photoshop Elements 9 Organizer for Mac crashes

    I have Photoshop Elements 9 installed on my Mac. It worked just fine till a few days ago after I did some weeding of duplicates. Since then, whenever I try opening it it closes when the credits page appears. I get a message, which I don't understand. I uninstalled and reinstalled the program but it still crashes immediately. I don't know what to do? Here's the error message:
    Process:         Adobe Elements 9 Organizer [2890]
    Path:            /Applications/Adobe Elements 9 Organizer.app/Contents/MacOS/Adobe Elements 9 Organizer
    Identifier:      com.adobe.ElementsOrganizer9
    Version:         9.0.(20100905.m.9093) (9.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [366]
    Interval Since Last Report:          534 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  11 sec
    Per-App Crashes Since Last Report:   1
    Date/Time:       2011-02-27 19:02:06.292 -0800
    OS Version:      Mac OS X 10.5.8 (9L31a)
    Report Version:  6
    Anonymous UUID:  AAE2153B-50D9-493A-A39F-198BB94AD819
    Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)
    Exception Codes: 0x0000000000000001, 0x0000000000000000
    Crashed Thread:  0
    Thread 0 Crashed:
    0   com.adobe.ElementsOrganizer9  0x0040f601 PtContactBookParserErrorHandler::fatalError(QXmlParseException const&) + 1
    1   QtXml                         0x06118c8b QXmlSimpleReaderPrivate::parseReference() + 571
    2   QtXml                         0x06119613 QXmlSimpleReaderPrivate::parseAttValue() + 611
    3   QtXml                         0x061197fa QXmlSimpleReaderPrivate::parseAttribute() + 234
    4   QtXml                         0x0612192d QXmlSimpleReaderPrivate::parseElement() + 1229
    5   QtXml                         0x061209de QXmlSimpleReaderPrivate::parseContent() + 1070
    6   QtXml                         0x061218b6 QXmlSimpleReaderPrivate::parseElement() + 1110
    7   QtXml                         0x061209de QXmlSimpleReaderPrivate::parseContent() + 1070
    8   QtXml                         0x061218b6 QXmlSimpleReaderPrivate::parseElement() + 1110
    9   QtXml                         0x06121e14 QXmlSimpleReaderPrivate::parseBeginOrContinue(int, bool) + 196
    10  QtXml                         0x061222f3 QXmlSimpleReader::parse(QXmlInputSource const*, bool) + 163
    11  QtXml                         0x0610f440 QXmlSimpleReader::parse(QXmlInputSource const&) + 32
    12  com.adobe.ElementsOrganizer9  0x0049eba2 PtContactBook::load() + 340
    13  com.adobe.ElementsOrganizer9  0x0050b958 PtEmailCompose::slotBuildShares() + 264
    14  com.adobe.ElementsOrganizer9  0x0050ea30 PtEmailCompose::PtEmailCompose(QWidget*, PtEmailPanelView*, bool, bool, QString const&, bool) + 6548
    15  com.adobe.ElementsOrganizer9  0x0053301a PtEmailPanelView::PtEmailPanelView(QWidget*) + 418
    16  com.adobe.ElementsOrganizer9  0x004ef449 PtDesktop::PtDesktop(QWidget*, PtController*, QMenuBar*, QWidget*) + 5471
    17  com.adobe.ElementsOrganizer9  0x0058dab3 PtMainWindow::PtMainWindow(PtController*, QWidget*, char const*) + 1781
    18  com.adobe.ElementsOrganizer9  0x000402b0 PtController::init(std::pair<QString, QString>) + 2092
    19  com.adobe.ElementsOrganizer9  0x00034554 PtApplication::init() + 10420
    20  com.adobe.ElementsOrganizer9  0x000283fa main + 7020
    21  com.adobe.ElementsOrganizer9  0x000036b6 start + 54
    Thread 1:
    0   libSystem.B.dylib             0x9782e9c6 kevent + 10
    1   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    2   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 2:
    0   libSystem.B.dylib             0x977fe2ae semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x978302c6 _pthread_cond_wait + 1267
    2   libSystem.B.dylib             0x97875539 pthread_cond_wait + 48
    3   com.adobe.amt.services        0x0b307222 C_AMTUISwitchSuppressUpdates + 16864
    4   com.adobe.amt.services        0x0b300204 C_EULA_SetState + 2166
    5   com.adobe.amt.services        0x0b307288 C_AMTUISwitchSuppressUpdates + 16966
    6   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    7   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 3:
    0   libSystem.B.dylib             0x9780544e __semwait_signal + 10
    1   com.adobe.ElementsOrganizer9  0x00a2499b ScObjects::Thread::sleep(unsigned int) + 59
    2   com.adobe.ElementsOrganizer9  0x00a0c873 ScObjects::BridgeTalkThread::run() + 163
    3   com.adobe.ElementsOrganizer9  0x00a24aa8 ScObjects::Thread::go(void*) + 168
    4   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    5   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 4:
    0   libSystem.B.dylib             0x9780544e __semwait_signal + 10
    1   libSystem.B.dylib             0x9782fdcd pthread_cond_wait$UNIX2003 + 73
    2   ...ple.CoreServices.CarbonCore 0x93f75de3 TSWaitOnCondition + 126
    3   ...ple.CoreServices.CarbonCore 0x93f54c36 TSWaitOnConditionTimedRelative + 202
    4   ...ple.CoreServices.CarbonCore 0x93f75a60 MPWaitOnQueue + 208
    5   AdobeACE                      0x032c76f1 0x328d000 + 239345
    6   AdobeACE                      0x032c70ed 0x328d000 + 237805
    7   ...ple.CoreServices.CarbonCore 0x93f73fbb PrivateMPEntryPoint + 56
    8   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    9   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 5:
    0   libSystem.B.dylib             0x9780544e __semwait_signal + 10
    1   libSystem.B.dylib             0x9782fdcd pthread_cond_wait$UNIX2003 + 73
    2   ...ple.CoreServices.CarbonCore 0x93f75de3 TSWaitOnCondition + 126
    3   ...ple.CoreServices.CarbonCore 0x93f54c36 TSWaitOnConditionTimedRelative + 202
    4   ...ple.CoreServices.CarbonCore 0x93f75a60 MPWaitOnQueue + 208
    5   com.adobe.CameraRaw           0x214e2158 0x212e1000 + 2101592
    6   com.adobe.CameraRaw           0x214e1a56 0x212e1000 + 2099798
    7   ...ple.CoreServices.CarbonCore 0x93f73fbb PrivateMPEntryPoint + 56
    8   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    9   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 6:
    0   libSystem.B.dylib             0x9780544e __semwait_signal + 10
    1   libSystem.B.dylib             0x9782fdcd pthread_cond_wait$UNIX2003 + 73
    2   com.adobe.CameraRaw           0x21326dca 0x212e1000 + 286154
    3   com.adobe.CameraRaw           0x2164ccd4 EntryFM + 894068
    4   com.adobe.CameraRaw           0x213e7606 0x212e1000 + 1074694
    5   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    6   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 7:
    0   libSystem.B.dylib             0x977fe266 mach_msg_trap + 10
    1   libSystem.B.dylib             0x97805a5c mach_msg + 72
    2   com.apple.CoreFoundation      0x94376e7e CFRunLoopRunSpecific + 1790
    3   com.apple.CoreFoundation      0x94377b04 CFRunLoopRun + 84
    4   com.adobe.ols.library         0x22005524 OLSHTTPTransaction::Execute() + 5260
    5   com.adobe.ols.library         0x22023b67 OLSServiceTask::PerformMessageExchangeServerPOST(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&) + 1811
    6   com.adobe.ols.library         0x22024f00 OLSServiceTask::PerformMessageExchangeServer(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&) + 3194
    7   com.adobe.ols.library         0x2202778f OLSServiceTask::ProcessUnhandledMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 2661
    8   com.adobe.ols.library         0x21fd5b82 OLSClientSession::ProcessUnhandledMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 80
    9   com.adobe.ols.library         0x21fdfa62 OLSClientSession::ProcessMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 3150
    10  com.adobe.ols.library         0x22026678 OLSServiceTask::ExecuteStateMessageExchangeServer() + 536
    11  com.adobe.ols.library         0x2201dbc8 OLSServiceTask::ExecuteInternal() + 1392
    12  com.adobe.ols.library         0x220409c9 OLSTask::Execute() + 437
    13  com.adobe.ols.library         0x22042640 OLSWorkerThreadTaskManager::ProcessTasks(OLSTaskThread*) + 1440
    14  com.adobe.ols.library         0x2204102b OLSTaskThread::Run() + 27
    15  com.adobe.ols.library         0x22063627 OLSThread::ThreadProc(void*) + 29
    16  ...ple.CoreServices.CarbonCore 0x93f73fbb PrivateMPEntryPoint + 56
    17  libSystem.B.dylib             0x9782f155 _pthread_start + 321
    18  libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 8:
    0   libSystem.B.dylib             0x977fe2ae semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x978302c6 _pthread_cond_wait + 1267
    2   libSystem.B.dylib             0x97875539 pthread_cond_wait + 48
    3   QtCore                        0x05018d36 QWaitCondition::wait(QMutex*, unsigned long) + 278
    4   QtNetwork                     0x05e97446 QHostInfoAgent::run() + 566
    5   QtCore                        0x05017d6b QThreadPrivate::start(void*) + 187
    6   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    7   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 9:
    0   libSystem.B.dylib             0x97873412 __sigwait + 10
    1   com.adobe.ElementsOrganizer9  0x00945aad Pt::ThreadStartInternal(void*) + 29
    2   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    3   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 10:
    0   libSystem.B.dylib             0x977fe2ae semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x978302c6 _pthread_cond_wait + 1267
    2   libSystem.B.dylib             0x97875539 pthread_cond_wait + 48
    3   com.adobe.ElementsOrganizer9  0x00940f97 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
    4   com.adobe.ElementsOrganizer9  0x0006fa01 PtBackground::start() + 85
    5   com.adobe.ElementsOrganizer9  0x00945aad Pt::ThreadStartInternal(void*) + 29
    6   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    7   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 11:
    0   libSystem.B.dylib             0x977fe2ae semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x978302c6 _pthread_cond_wait + 1267
    2   libSystem.B.dylib             0x97875539 pthread_cond_wait + 48
    3   com.adobe.ElementsOrganizer9  0x00940f97 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
    4   com.adobe.ElementsOrganizer9  0x0006fa01 PtBackground::start() + 85
    5   com.adobe.ElementsOrganizer9  0x00945aad Pt::ThreadStartInternal(void*) + 29
    6   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    7   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 12:
    0   libSystem.B.dylib             0x9784d6fa select$DARWIN_EXTSN + 10
    1   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    2   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 13:
    0   libSystem.B.dylib             0x977fe266 mach_msg_trap + 10
    1   libSystem.B.dylib             0x97805a5c mach_msg + 72
    2   ...ia.Flash Player.authplaylib 0x227ae63e ExternalPlayer_Initialize + 1865604
    3   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    4   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 14:
    0   libSystem.B.dylib             0x977fe2ae semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x978302c6 _pthread_cond_wait + 1267
    2   libSystem.B.dylib             0x97875539 pthread_cond_wait + 48
    3   ...ia.Flash Player.authplaylib 0x225daba6 0x222f3000 + 3046310
    4   ...ia.Flash Player.authplaylib 0x225fcf81 ExternalPlayer_Initialize + 90311
    5   ...ia.Flash Player.authplaylib 0x225daf98 0x222f3000 + 3047320
    6   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    7   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 15:
    0   libSystem.B.dylib             0x977fe2ae semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x978302c6 _pthread_cond_wait + 1267
    2   libSystem.B.dylib             0x97875539 pthread_cond_wait + 48
    3   ...ia.Flash Player.authplaylib 0x225daba6 0x222f3000 + 3046310
    4   ...ia.Flash Player.authplaylib 0x225fcf81 ExternalPlayer_Initialize + 90311
    5   ...ia.Flash Player.authplaylib 0x225daf98 0x222f3000 + 3047320
    6   libSystem.B.dylib             0x9782f155 _pthread_start + 321
    7   libSystem.B.dylib             0x9782f012 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0xbfffe2dc  ebx: 0x06110e71  ecx: 0x00000001  edx: 0x013a8b48
      edi: 0x0bc77a00  esi: 0xbfffdcc8  ebp: 0xbfffdce8  esp: 0xbfffdc88
       ss: 0x0000001f  efl: 0x00010202  eip: 0x0040f601   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x06118a50
    Binary Images:
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    0x328d000 -  0x33a1fff +AdobeACE ??? (???) <dd291a17ecf4fe205837ac1f5bc76940> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
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    0x3f17000 -  0x3f3aff6 +AdobeAXE8SharedExpat ??? (???) /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Shar edExpat
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    0x3f79000 -  0x4378fe7 +BreezeDB ??? (???) <6c98047b531db244aafd7c22794a8abf> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/BreezeDB.framework/Versions/A/BreezeDB
    0x473f000 -  0x47f3fe3 +BreezePreprocess ??? (???) <a9f4dce1a993c83e5cb8ba6704adc46f> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/BreezePreprocess.framework/Versions/A/BreezePreprocess
    0x490a000 -  0x49fdfe7 +BreezeRecognition ??? (???) <20f5c0783bae43aa3cf9f1c77f5faf9e> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/BreezeRecognition.framework/Versions/A/BreezeRecognitio n
    0x4c0c000 -  0x4c2eff3 +CognitecRecognizer ??? (???) <e4027b48770a9bb917a6b27d67bcd59e> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/CognitecRecognizer.framework/Versions/A/CognitecRecogni zer
    0x4c5a000 -  0x4cffffb +FaceDetector ??? (???) <1275f007b8a7ca238f89570e182fcba8> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/FaceDetector.framework/Versions/A/FaceDetector
    0x4e1e000 -  0x4eb9fff +FaceTracker ??? (???) <73185dae21eef1f54c09fa46463a7fe6> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/FaceTracker.framework/Versions/A/FaceTracker
    0x4f7b000 -  0x4f95ffb  com.apple.ScriptingBridge 1.0.1 (1.0.1) <30a59161a50d5fbc35ec09b87e9ee42a> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
    0x4fab000 -  0x4fafffc +com.adobe.AdobeCrashReporter 3.0 (3.0.20100302) <e64379290e698a56e69ff64305e82dd9> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRepor ter
    0x4fb6000 -  0x4fd2fff +com.yourcompany.mediacorewrapper 1.0 (1) <76e50328640aa3930689764a81df9b10> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/mediacorewrapper.framework/Versions/A/mediacorewrapper
    0x4ff3000 -  0x51fffe3 +QtCore 4.6 (???) <14560a5477f16154199d453f3587e889> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
    0x52a1000 -  0x5b62ffb +QtGui 4.6 (???) <e10e1ee9c6fa5486aa6bcaa3012e7763> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui
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    0x5f78000 -  0x5fa5ffd +QtSql 4.6 (???) <cd14af34da95733e19659add23395a89> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/QtSql.framework/Versions/4/QtSql
    0x5fbc000 -  0x605bfe2 +QtOpenGL 4.6 (???) <a85dade153a4e839d31b25f83a77ae79> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/QtOpenGL.framework/Versions/4/QtOpenGL
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    0x60fa000 -  0x6147fff +QtXml 4.6 (???) <d2ef24764e15e1a156b523b282532d47> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
    0x6168000 -  0x624efe7 +com.yourcompany.ems 1.0 (1) <8aa2cfe8de2a710b886843dd9cc4e4d4> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/ems.framework/Versions/A/ems
    0x62d5000 -  0x62f6ff7 +pdf2img ??? (???) <82887c3d8acaf65249922ed5efb7bf48> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/pdf2img.framework/Versions/A/pdf2img
    0x631c000 -  0x6376ff7 +iplib ??? (???) <5703d3e134f27af000e23ad972eceeaf> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/iplib.framework/Versions/A/iplib
    0x6389000 -  0x64162cb +libicucnv.dylib.36.0 ??? (???) /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36. 0
    0x6443000 -  0x645e80f +libicudata.dylib.36.0 ??? (???) /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
    0x6461000 -  0x6599fe7 +WRServices ??? (???) <87183f9d17f46bdc66a98fd34f320118> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
    0x65db000 -  0x6608ffb  libcurl.4.dylib ??? (???) <e70ed3c4c3a9ab52cca43930b038b2b8> /usr/lib/libcurl.4.dylib
    0x6613000 -  0x6635ff7 +libtbb.dylib ??? (???) <aaa2afa2789a41b8d03dc03861305060> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/libtbb.dylib
    0x6648000 -  0x6648ffd  libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib
    0x664c000 -  0x744efc7 +libfrsdk-8.3.1.so ??? (???) <94776becac4c3b7253556fb376c12d1a> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/libfrsdk-8.3.1.so
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    0x979c3000 - 0x979e7feb  libssl.0.9.7.dylib ??? (???) <5b29af782be5894be8b336c9c73c18b6> /usr/lib/libssl.0.9.7.dylib
    0x97c88000 - 0x97d15ff7  com.apple.LaunchServices 292 (292) <a41286c7c1eb20ffd5cc796f791070f0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
    0x97d89000 - 0x97d8affc  libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
    0x97d8b000 - 0x97e56fef  com.apple.ColorSync 4.5.3 (4.5.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
    0x97e57000 - 0x97e6ffff  com.apple.openscripting 1.2.8 (???) <a888b18c8527f71629702ed8dce9c877> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
    0x97e70000 - 0x97e70ffd  com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <24b39c2f79b0bde3c6d01f0e943070c7> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
    0xfffe8000 - 0xfffebfff  libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff0000 - 0xffff1780  libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

    I contacted Adobe and they were stumped too. No matter what they talked me through it still crashed. However, at some point someone from Adobe called me and was able to help.
    What he did was delete PSE9 from my computer including all the files that are located elsewhere, i.e. in the library. After everything was gone we reloaded it and I now it works. I can't tell you where all the files are -- but I do know a lot of them were in the Library folder.
    Good luck. I was pulling my hair out too.

  • Elements 11 Organizer Not Working On New iMac (OS X 10.8.4 Mountain Lion)

    The Elements 11 Organizer icon in my Applications folder has a circle with a slash through it and when I click on it I get the error 'You can't open the application "Adobe Elements 11 Organizer" because it is not supported on this type of Mac.' The packaging for the software clearly states it is compatible with OS X 10.8 Mountain Lion. I did an uninstall and reinstalled with no other programs running, but still have the same problem. I originally had this software installed on an older Mac Mini running OS X 10.6 Snow Leopard with no problems at all.
    I am able to open Elements 11 Editor, however, when I try to open a raw file from my Panasonic Lumix LX7 I get the error 'Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.' Once again, I had no problem opening this file on my Mac Mini and the Lumix LX7 is a supported camera. I am able to open a NEF file from my Nikon D5100, and I am able to open a JPEG file from the Lumix.

    Barbara B.
    I have done as you suggested; I uninstalled PSE 11 and set my wife's account up as admin and reinstalled from there. Still have the same problem with my wife's account, but when I went to mine it is working correctly. Any ideas on why that would be? I'm sure it should work on both accounts. I have 2 accounts on my Mac Mini running OS X 10.6 Snow Leopard and it works on both.
    Thanks for your help; at least it's working on my account so that's a great improvement.

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