Elements 12 Organizer not functioning correctly uploading files and viewing.

Elements 12 Organizer does not function correctly.  It will upload new files but will not allow me to view correctly or edit.  I attempts to reconnect files.  When I attempt to do this manually it states that the files are already there.  Very frustrating and Adobe representatives will not assist me.

Windows Media Player 12 is installed.
Windows Media Player
Version 12.0.9600.16384
Operating System
Version:
6.3.9600
System Locale:
en-GB
Service Pack:
0.0
User Locale:
en-GB
Build Lab:
9600.winblue_gdr.131030-1505
Geo ID:
United Kingdom
Type:
Workstation
DRM Version:
11.0.9600.16384
Architecture:
x86
Indiv Version:
2.9.0.1
Processors:
8
Video codecs are:
Type
Name
Format
Binary
Version
ICM
Microsoft YUV
UYVY
msyuv.dll
6.3.9600.16384
ICM
Intel IYUV codec
IYUV
iyuv_32.dll
6.3.9600.16384
ICM
Cinepak Codec by Radius
cvid
iccvid.dll
1.10.0.12
ICM
Microsoft YUV
UYVY
msyuv.dll
6.3.9600.16384
ICM
Toshiba YUV Codec
Y411
tsbyuv.dll
6.3.9600.16384
ICM
Microsoft YUV
UYVY
msyuv.dll
6.3.9600.16384
ICM
Intel IYUV codec
IYUV
iyuv_32.dll
6.3.9600.16384
ICM
Microsoft RLE
MRLE
msrle32.dll
6.3.9600.16384
ICM
Microsoft Video 1
MSVC
msvidc32.dll
6.3.9600.16384
ICM
proDAD Codec
pDAD
DMO
Mpeg4s Decoder DMO
mp4s, MP4S, m4s2, M4S2, MP4V, mp4v, XVID, xvid, DIVX, DX50
mp4sdecd.dll
6.3.9600.16384
DMO
WMV Screen decoder DMO
MSS1, MSS2
wmvsdecd.dll
6.3.9600.16384
DMO
WMVideo Decoder DMO
WMV1, WMV2, WMV3, WMVA, WVC1, WMVP, WVP2, VC1S
wmvdecod.dll
6.3.9600.16384
DMO
Mpeg43 Decoder DMO
mp43, MP43
mp43decd.dll
6.3.9600.16384
DMO
Mpeg4 Decoder DMO
MPG4, mpg4, mp42, MP42
mpg4decd.dll
6.3.9600.16384
Windows Media Player plays .mps files without problems
Quick Time Player v7.7.4 installed (at suggestion from adobe premiere organiser). Will not play .mps files
Adobe Premiere 12 organiser will not play .mps files, editor will play and edit them.
Media Player Classic not installed

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