Elements 12 photoshop

I just brought elements 12 photoshop and it won't let me sign in. everytime I try to sign in it just goes back to the sign in screen.

Here is my chat with support. Fixed the issue right away.
Kevin Hinkey: that is correct
Mrinal: Thank you for confirming.
Mrinal: I will be glad to help you with this.
Mrinal: May I know where you able to launch Editor before?
Kevin Hinkey: I had elements 9 and it worked fine. its just seems to be after I installed version 12.
Mrinal: Thank you for letting me know, Kevin.
Mrinal: I will provide you with troubleshooting steps to resolve this issue.
Mrinal: Please close PSE 12, if it is launched.
Kevin Hinkey: ok its is closed
Mrinal: Now, press "Windows logo +R" on your keyboard. Type %localappdata% and press Enter key.
Mrinal: Navigate to Adobe->OOBE folder.
Mrinal: Please go ahead and delete opm file.
Mrinal: Are you able to do it?
Kevin Hinkey: yes it is deleted
Mrinal: Great! Please launch PSE 12 and try to open the image in Organizer.
Kevin Hinkey: Thank You!!! its working now!
Mrinal: That's awesome!
Mrinal: I am so happy that it started working.
Mrinal: Is there anything else I may help you with?
Kevin Hinkey: Me too thanks for the great assistance that is all
Mrinal: You are most welcome.
Mrinal: It was my pleasure to help you with this issue
Mrinal: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Mrinal: Thank you for contacting Adobe. Good Bye.
Sent from my iPhone

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