Elements 12 - RAW problem

I have just purchased Elements 12 having found that V10 does not work with RAW images from my new camera.
I can open a RAW image in V12 and make any adjustments but when I then select "Open Image" V12 produces a program error message (no other details). Has anyone else come across this problem?
I have tried reinstalling the program but this does not help.
I am using XP but also tried on my laptop which uses Vista with the same result.

What camera are the camera raw files from?
Yes, there was another post not to long ago where the poster had the same problem with pse 12 on a vista machine.
That person was able to open the files by opening the camera raw file into the pse 12 camera raw dialog and then saving the file as a dng out of the camera raw dialog.
Then they closed the camera raw dialog and opened said dng file into camera raw and then the editor without error.
Could you post the Help>System Info from within the pse 12 editor on your xp machine?
The problem could possibly be that adobe doesn't for some odd unknown reason support upgrading the camera raw plugin that ships with pse 12 (camera 8.0) to the current version
of camera raw 8.2 on windows xp or vista, through the pse 12 updater.
That is strange because camera raw 8.2 is officially supported by adobe on windows xp in photoshop cs6.

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