Elements 12 - serial number comes up invalid...

Just downloaded the full version of Elements 12 for my iMac after using the trial version for a few weeks. I paid my money but the serial no. given is stated to be "invalid for Adobe Photoshop Elements 12".... How can I activate the software I just paid for?

kglad - thanks but this seems to simply show me how to find my serial
number. I know what my serial no. is but when I try to activate Elements 12
it says this serial no. is not valid.
I think Adobe either need to re-config. the software to accept my existing
serial no. , or give me a new on which will work. I paid $125 for this
software and so far have nothing to show for my money.
Any advice/comments

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Hello,
Every time I call Supportand paste my serial number in, it comes back as invalid. Why?

Hi Dobe29,
Welcome to Adobe Forum,
Please refer to the steps in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.
You can try this, it might help you.
After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box
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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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Hi,
The original poster or yourself gave no indication of which operating system you are running on.
Around the time of the original post there was a problem with the Adobe server and a note was put out which may have answered the original posters problem.
You don't tell us anything about your problem - any error message?
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Photoshop elements serial number doesn't work

I just purchased photoshop elements 12 and when i entered the serial number, it said it's invalid.
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For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
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PICNetBC
This is not Adobe. Rather user to user. From your description of the issue, it would appear that Adobe is the only one who can resolve your issue.
Please confirm what version of Premiere Elements is involved and on what computer operating system is involved.
If you purchased Premiere Elements 13 from Adobe within 30 days of purchase, Adobe should be able to resolve this problem
a. Chat Orders - for return/refund
https://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invo ices-orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the above link does not hold its set, the you will need to navigate to the Chat Panel using the above titles as guides.
b. Chat - ID, Sign In, Account Help
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Adobe ID, Sign In, Account Help
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If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Just so that I am better understanding your post in the Adobe Premiere Elements Forum today, how was your issue left with
the Adobe Chat people that you reached and spend so much time with on this matter?
ATR

Elements 12 - serial number comes up invalid...

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