Elements 12 serial number validation problems

hi
im trying to validate the software. it says i need to be connected which i am but still nothing happens. im using windows 7 64bit.
its says i have 6 days left
what should i do
im trying everything according to the forums
firewall off

I would suggest you need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care

Similar Messages

Adobe Premiere Elements 12. Serial Number Validation

I recently downloaded Adobe Premiere Elements 12. And whenever i open the editor, it shows:
Serial Number Validation
Please connect to the internet to validate your serial number.
I am already connected to wifi. I've been clicking the validate button several times, but still the "serial nunber validation" thing still shows. I have win8 32-bit. Can you please help me? Thanks :-)

Russel Pidot
Did you purchase Premiere Elements 12 from Adobe direct?
I am assuming your download of Premiere Elements was a purchased download rather than the tryout download.
Adobe is the only one to sort out serial number and activation issue.
Please use the following link to contact Adobe via its Adobe Chat.
Contact Customer Care
As of a few moments ago, there was an active Chat Panel at the end of that link.
Please let us know the outcome.
Thank you.
ATR

Installed Photoshop Elements 13. Upon activation, get through sign in screen, but when doing serial number validation, validate goes round but does not validate. Connect Later is only way out of screen. How do I validate. Checked account but product n

How do one validate Photoshop 13. (Windows 8) Upon activation, get through to sign in screen, but when doing serial number validation, validate goes round but does not validate. Connect Later is only way out of screen. Checked account but product not listed. Installed with serial number that was sent by Adobe. Have attempted numerous times at different times of the day. On-line connection working.

Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob

I already registered my premiere elements online but it still asks for serial number validation and I cannot get into the program.

I sign in with my adobe username/login info and then it asks for my serial number validation which I have gone online to enter. It says the product is validated online but when I try to get into the program it still asks to connect to the internet to validate your serial number...

If you had made a search in this forum you would have found the answer many times. You have to thoroughly delete iWork. It isn't enough to delete the parts you see in the application folder.
use Yvan Koenig's script:
          •          Go to http://www.box.com/s/00qnssoyeq2xvc22ra4k
          •          Choose public_YK > for_iWork'09 > other_iWork'09 items
          •          Click on uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button
restart the computer for good measures and install from the disk again. Don't forget to do the updates too

Photoshop Elements Serial Number Deactivation Question

I bought Photoshop Elements 8.0 a few years back and have been using it happily and successfully since. However, I have now run into a serial number activation problem that will not allow me to use the software. The error given is: "Our records indicate that this serial number has already been used to set up and activate Photoshop Elements 8.0 on two other machines, which is the maximum allowed."
Of course, it is simple enough to deactivate a computer if that computer is accessible, but therein lies the problem. One of the two machines that is taking up my activations is my old Macbook, which experienced a total motherboard failure in March 2-13. I restored onto my new Macbook from a Time Machine backup, but when I did so, PSE required me to re-enter my serial number. This was easy enough, but it considers this new Macbook to be a third activation and thus will not allow me to use the software. And, of course, given that my previous Macbook is dead and gone, I cannot access my old Macbook to deactivate the software there.
What can I do to solve this?
Computer specifications: Macbook Pro, 15" (bought 2013). Mac OS X Version 10.8.5. 2.6 GHz Intel Core i7 processor with 8 GB of RAM. The software is Adobe Photoshop Elements 8.0
Thomas Yee — [email protected]

Hi Nokareon,
Welcome to the Community!
Please contact our Adobe suport via either Chat or phone as they will help you with the activation. Check the options to contact here: http://www.adobe.com/support/download-install/supportinfo/
-Ankit

Why is my Elements serial number rejected?

I have owned my Elements 7 for years, but now it is demanding a serial number for me to sign in. I got the serial number from my Adobe account and entered in the spaces provided, but it was rejected.
Why?

http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Serial number validation please connect tothe internet

Hi Iwant to register my adobe elements 12 software but I get the following error:
"serial number validation please connect tothe internet"
I already connected to internet my connections is ok.
any help will be appreciated.

Please share your OS details.
Could you please share the following logs:
Win:Go to them either by running %temp% on start > run or by manually browsing to: C:\Users\<user name>\AppData\Local\Temp
1. PDApp.log,
2. oobelib.log
3. amt3.log,
and 4. C:\Program Files (x86)\Common Files\Adobe\Installers\PSE12 STI Installer*.log
Mac:
/tmp/amt3.log, oobelib.log,
~/library/logs/PDApp.log,
/library/logsAdobe/Installers/Adobe Photoshop Elements *.log.gz
thanks.
~ Shefali

Confirmed serial number valid but when I do set up says not valid

I managed to get a tech on chat who confirmed my serial number for CS6 Master Suite was valid but when I do set up and enter sn it says it is not valid.

copy and paste into your browser's address bar, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Serial Number validation during Delivery Creation itself(PGI-system checks)

Process:
Sales Order PR(Purchase Order) GR( New Serial Numbers are created automatically or manually keyed in)
Once the Goods Receipt is received, we do the (SO) DELIVERYu2014SERIAL NUMBER ASSIGNMENT Post Goods Issue
Issue:
Current Serial Number Profile Management does not do a valid serial number check during DELIVERY CREATION where we do a SERIAL NUMBER ASSIGNMENT.
Only during POST GOODS ISSUE, the check happens for valid serial numbers; this is too late in the game for business as there is a time lag of 3 days from the DELIVERY CREATION and PGI.
Reason being--- We donu2019t check the following u201C Existing Stock Checku201D( which does a serial number validation during delivery creation as well)
SPRO>Plant Maintenance and Customer Service>Master Data in Plant Maintenance and Customer Service>Technical Objects>Serial Number Management>Define Serial Number Profiles
If we check this option, the business requirement to do a valid serial number check does happen during delivery creation, however we cannot create new serial numbers during Purchase Order- GOODS RECEIPT.
QUESTION:
Can we have the system check the valid serial numbers from stock during delivery creation and serial number assignment.
And Also create new serial numbers during Purchase Order- Goods Receipt.

Hi
1.In std SAP its not possible to check the serail number during Delivery creation, through enhancement it can be done.
2.During GR for PO serial numbers can be created.
Rgds
Ramesh

My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue

My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue?

This is a question for the Photoshop Elements forum: Photoshop Elements. A moderator may find and move this to the correct forum for you.
Benjamin

Purchased and downloaded/installed Captivate 7 but get 'serial number valid but' error

Purchased and downloaded/installed Captivate 7 but get 'serial number valid but a qualifying product could not be found on this computer' error. I have checked serial number, checked that I purchased correct version (7) direct and not an upgrade but the drop down list tha tthe window shows is only previous 6 versions and it is 7 I purchased/installed and is opening.

Captivate thinks you bought an upgrade. Adobe Support will have to help you.
I went through this (with an upgrade) but my qualifying product was also an upgrade, and Adobe didn't list my original product (CP2). So there was no way to put in all the info.
And, just FYI, keep that serial number handy. Even after Adobe Support fixed my Captivate so that it will run, every once in awhile...for no apparent reason...Captivate will start in "trial" mode and I have to re-enter the serial number. It always works after I do that. But, it's a pain so I now keep the serial number posted on my bulletin board for handy reference.
Rebecca

Just downloaded PE12 and paid and got serial number - Now problems with validation

As mentioned in the title I have bought a license for updating PE 11 to PE 12. I received the serial number and I downloaded the program.
Started the installation and when prompted to inset the serial number, which I do, I get the following warning:
We are enable to validate this serial number for Adobe Photoshop Elements 12 - Please contact Customer support.
Please help!! Thank you!!

Hi,thank you, that is fine, just not so quick but I resolved the problem alone.Thanks anyway you helped me.Eva
Date: Sat, 1 Aug 2009 11:53:58 -0600
From: [email protected]
To: [email protected]
Subject: Pls help me with Mac and had a trial serial number problems
Hello, Eva. For CS4 problems, you need to ask in the Photoshop forum (this is the Photoshop Elements forum). It's here:
http://forums.adobe.com/community/photoshop/photoshop_macintosh
Good luck!
>

I am unable to open premiere elements 12...keeps asking me for Serial Number Validation which I have already done

How do I open Adobe Premiere Elements 12? I opened it for a few days and now I can't. Serial Number was validated when I installed and it is asking for it again. When I hit validate, it says connect to internet.

iaking
What computer operating system is your Premiere Elements 12 running on?
At Sign In, have you been getting messages about connecting to the Internet and fixing your computer clock? If so, updating
the Adobe Application Manager was my solution...see details
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Please let us know if anything in the blog post cited above works for you. If not, we will consider other troubleshooting to
resolve you issue.
Thank you.
ATR

Elements Serial Number

I apologise. Looking back at my comments, you're right. Here is my situation. I have a three computer situation and process hundreds of photos a week. I have used Elements back to No. 6, as I recall.
When Elements 12 came out, I purchased it for two machines . I knew that was the limit.
Yet, i also needed the probram on my PC upstairs near my printer.
So, I downloaded the probram from the internet onto that machine. It cost $59, as I recall. But that may not be totally accurarte.
The problem. as state earlier, was that everytime I opened an image in Elements 12 upstair, it asked for an accurate serial number. I eventually located what I assumed was my serial number at my Adobe account. But it doesn't work.
Maybe this will clarify my question?
Again, I'm sorry. I think I reacted to you're assuming I didn't need so many copies of the program.

Jan 11, 2014 7:06 PM
Tags (edit): none (add)
I apologise. Looking back at my comments, you're right. Here is my situation. I have a three computer situation and process hundreds of photos a week. I have used Elements back to No. 6, as I recall.
When Elements 12 came out, I purchased it for two machines . I knew that was the limit.
Yet, i also needed the probram on my PC upstairs near my printer.
So, I downloaded the program from the internet onto that machine. It cost $59, as I recall. But that may not be correct.
The problem, as stated earlier, was that everytime I opened an image in Elements 12 upstairs, it asked for an correct serial number. I eventually located what I assumed was my serial number at my Adobe account. But it doesn't work.
Maybe this will clarify my question?
Again, I'm sorry. I think I reacted to you're assuming I didn't need so many copies of the program.

Adobe Premiere Elements - serial number provided by Adobe won't work

Trying to install Premiere Elements ....
Entering serial number provided by email after online purchase (from Adobe) on a Windows 8.1 OS gives "Adobe genuine software verification failure": "The product you are trying to install...appears to be counterfeit"
Tried installing a trial version and then entering serial no. into purchase option - didn't work.
Any help would be much appreciated. I have spent a total of 5 hours (over 2 days) on the customer care chat line to no avail....

PICNetBC
This is not Adobe. Rather user to user. From your description of the issue, it would appear that Adobe is the only one who can resolve your issue.
Please confirm what version of Premiere Elements is involved and on what computer operating system is involved.
If you purchased Premiere Elements 13 from Adobe within 30 days of purchase, Adobe should be able to resolve this problem
a. Chat Orders - for return/refund
https://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invo ices-orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the above link does not hold its set, the you will need to navigate to the Chat Panel using the above titles as guides.
b. Chat - ID, Sign In, Account Help
Contact Customer Care
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Just so that I am better understanding your post in the Adobe Premiere Elements Forum today, how was your issue left with
the Adobe Chat people that you reached and spend so much time with on this matter?
ATR

Elements 12 serial number validation problems

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