Elements 12 will not open unless video driver is updated

I try to open Permier Elements 12 and I get an error message saying my video driver is incompatible and must be updated. I have checked the video card and the driver and Windows 7 says it is up to date.,

Glenn55Dickson
This is not Adobe. Rather user to user. Adobe might be able to resolve issues quicker typically because they can opt to take remote control of your computer to troubleshoot your issue for you. We cannot off that remote control over computer troubleshooting.
When you get that display error, the resolution is targets
a. Update the driver to the current driver version for the card
and, if necessary,
b. Delete the BadDrivers.txt file. If you have Folder Option Show Hidden Files, Folders, and Drives active and you do not see the file, then other program failure may be interferring with its generation. The rationale for the BadDrivers.txt file deletion can be found in post 10 of this older thread. This deletion has been a life saver to those using 9 as well as later versions getting the same message that you are getting.
Re: Premiere Elements 9 Tryout Serious Display Problem
If you want to check out the following additional troubleshooting, please see
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
I have not mentioned this sooner since your reports all point to the video card/graphics card.
If you want to contact Adobe via its Adobe Chat, please consider the following link.
http://helpx.adobe.com/sea/contact.html?step=PRE_downloading-installing-setting-up_downloa ding-installing_stillNeedHelp
I have pre-set it for
Premiere Elements
Downloading, Installing, Setting Up
Download, Installing
which "should end" in a Chat Panel for you to click on.
I have pre-set the link to the web page which "should" have the Chat Panel. I am not sure if the link will hold the set.
If not, you need to navigate to the Chat Panel with the guideline topics cited above.
But, let me tell you now, Chat has been on and off available for some time now. At this very moment, it is in one of its off
moments.
But, if you really think that you can get a quicker resolution to your Premiere Elements issue from Adobe via Adobe Chat, then
please do so. Otherwise we could explore other troubleshooting avenues. Did you ever bother to disable the Intel HD Graphics
to determine the impact of that on the issue? Did you ever say what computer operating system your Premiere Elements is to be
run on? I have spared you the usual drill questions since your display error was glaring at us. So, I would ask what troubleshooting did you do in
the 7 hours that you said you spent on the program today that was not related to the video card/graphics card?
Please review and consider. I have no promotional interest in Adobe. My interests go to my fellow users with Premiere Elements workflow issues.
ATR
Add On...Please do not place contact information in your posts. That will only draw nuisance to you by posting that type of information.

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