Elements 12 Will not run only a "SIGN IN" appears

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You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

Similar Messages

  • Premier elements 12 will not run after re-install

    Premier elements 12 will not run after re-install - it is legal and registered with adobe under my ID. WTF! The reason I re-installed it was because it could not find the internet - which is working. And premier 12 was working for a while then quit - that is why as a last ditch effort - i re-installed it. Any ideas?

    scottg
    Please review the following for possible solutions to your Premiere Elements 12 issue.
    http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
    http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
    Looking forward to learning of your results when your schedule permits.
    Thank you.
    ATR

  • Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.

    Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
    I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

    Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
    I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

  • Elements 12 will not run on OS Yosemite 10.10.2 ?

    Elements 12 will not open. I get a error code 16.
    It use to open but crashed often.

    See if this helps:
    https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
    (PSE is based on the code for PS, so often the same fixes work for both.)

  • Premiere Elements 12 will not run after install

    Long time Premire and Premiere Elements user.  Had been using PE 9 earlier this week.  Yesterday purchased PE 12.  Before even downloading, to avoid any potential conflicts, I uninstalled PE 9, then installed PE12.  After reboot, I attempted to launch the application.  it fails.
    Based on http://forums.adobe.com/message/6329465#6329465 I did not find any prefs files, but removed (both) 12.0 directories in an attempt to help things along.  Nothing.
    When I attempt to launch PE 12, "create new project" it just hangs.  This is the dump from Windows in the "stopped working" dialog box:
    Problem signature:
      Problem Event Name:          APPCRASH
      Application Name:          ADOBE PREMIERE ELEMENTS.EXE
      Application Version:          12.0.0.0
      Application Timestamp:          523cd4d5
      Fault Module Name:          dvamarshal.dll
      Fault Module Version:          11.0.0.0
      Fault Module Timestamp:          523cc62d
      Exception Code:          c0000005
      Exception Offset:          0000000000034961
      OS Version:          6.1.7601.2.1.0.768.3
      Locale ID:          1033
      Additional Information 1:          5a5c
      Additional Information 2:          5a5c7f2099c49d46ef167594373b054c
      Additional Information 3:          e2a1
      Additional Information 4:          e2a18ccc946fae77ae70bd7ffb1dd642
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    Help is greatly appreciated.  I have a project I need to edit and post today if possible.  Would like to get this working ASAP. 
    WIn 7 Home Premium, 64-bit, 8 GB RAM.  Nothing else actively running save Chrome at time of repeated failures.
    Thanks in advance

    Caleb
    Thanks for letting us know of the outcome of your contact with Adobe.
    I do not work for Adobe nor am I affliated with it in any way. Just a user in a user to user forum.
    In my troubleshooting of various Premiere Elements has have not yet run into a connection between the  dvamarshal.dll and the computer's video card/graphics card. But, video card/graphics card compatibility issues can cause the type of problems that you see in the program.
    What video card/graphics card does your computer use? Under Device Manager/Display Adapters/, do you see only one card listed or two? Assuming that the card(s) are up to date, then please try the following. We are going to delete the BadDrivers.txt file for Premiere Elements 12. In Windows 7, 8, or 8.1 64 bit, it can be found
    Local Disk C
    Program Data
    Adobe
    Premiere Elements
    and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. In this Premiere Elements Folder are folders besides this BadDrivers.txt file. You do not want anything in the folders in the Premiere Elements Folder, only the file named BadDrivers.txt file. (When you open a new project, the program will generate a new BadDrivers.txt file and hopefully all will be resolved.) Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
    The rationale behind the above approach is explained in the following older thread (post 10). BadDrivers.txt deletion has proven to be a life saver for those with display issues in 9 as well as later versions.
    http://forums.adobe.com/thread/732067
    About reverting to Premiere Elements 9.0/9.0.1....
    We can get tryout files for 9 from the following web site, and you can insert your purchased serial number in them....
    http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
    You have to read the instructions very carefully so that you do not get hit with an Access Denied message.
    But, we need to get your purchased serial number. If you registered Premiere Elements 9 with Adobe, you should be able to see it at http://www.adobe.com under "My Products".
    Please review and consider the above and then we can decide what troubleshooting strategy needs to be developed.
    Thanks.
    ATR

  • Premiere Elements 9 Will Not Run

    I have tried installing it several times but running  into the same issue: PRE9 will only open as far as the dialog box to set  new project name.  Somehow the software will not respond to any keyboard  or mouse commands at that dialog box except to mouse click on the X  botton at the top right corner, and one other button whose name escapes  me at the moment.  Nothing happens when I click inside the project name  box to try to change the name, or the Browse button to change the path,  or another other buttons actually.  The only thing it lets me do is  close the software.
    To clarify:  I do get past the load screen.  I can click on Edit, then click on New Project, and that's when the bad dialog box comes up.
    I have tried installing with the software disk and also from a  fresh download from Adobe's site.  Photoshop Elements seems to  work fine though.
    The computer is a Dell i542i desktop with Intel quad Q9300 cpu, 8 GB RAM, Windows 7 Premium 64-bit, ATI 4550 graphics card in dual display mode (42" LCD TV on HDMI and 24" LCD TV on DVI).
    Thanks for any insights.

    Over in the Premiere Pro area (or maybe it was in the Hardware section... didn't pay a lot of attention 'cause it really didn't matter to me) I read a message about using two nVidia cards with no problems (other than no dual-card SLI support)
    I **think** that was with two SAME model nVidia cards
    And, of course, PPro is completely different code, so PreEl may simply not work with two nVidia cards

  • Elements 12 will not run. I am using windows 7, all updates have been made. When I try to open it up, it loads at first, then closes, and will not open up again. I need help with this, as I have not found a single answer in this forum that works.

    As stated, I just downloaded elements 12. Every time i open it up, it gets to the organizer home screen, then shuts down. After this, it will not reopen. I have made all the updates to my windows 7, and I have searched this forum and have yet to find an proper solution to this issue, and by the looks I am not the only person with this issue. Anyone's help would be greatly appreciated.

    My post has been viewed 24 times, and yet have had no answers. I have always like adobe products, however if this is the type of support they offer, I will never purchase another product of theirs. The issue I am having is the same issue many others have had, and yet no answer. Poor customer service!

  • Elements 12 will not run until it is "updated". All update attempts fail. Apparently, no tech support actually exists for this product.

    Photoshop Elements 12 recently installed. It requires an update. All attempts (10+) to update the software have failed; It downloads for an hour or so, but will not install. Adobe should work for the CIA; your success at hiding live employees from the public is outstanding.

    reset your preferences by holding down shift-ctrl-alt (win) or shift-cmd-alt (mac) while starting pse 12.  if done correctly you'll see a confirmation dialog.

  • Photoshop Elements 8 will not allow me to sign in. I get an error message

    My operating system is Windows 7 Professional using Google Chrome browser.
    My Photoshop Elements 8 serial # is 1057-1150-6317-4223-0314-8582
    When I try to sign in to the program I get this message "Service is currently unavailable.  Please try again later or check your network connection. Error 400
    I have changed my password but still get the same message.

    See response to Can't sign in (Photoshop.com services are currently unavailable.  lPlease try again later or check your network connections. ERROR 400. I have been trying to sing for over an hour
    Not a good idea to post your serial number so that everyone in this public forum can see it.

  • Adobe Elements Premier will not run - Application Error

    Installed the combined Adobe Elements 12 (Photoshop and Premier) package. Adobe Elements Photoshop runs fine.  The Elements Premier comes up with an Application Error.  I have a custom computer that runs flawless
    Specs follow:
    SABERTOOTH X79 Socket 2011 X79 ATX Intel Motherboard
    High Current Gamer 750W Gamer Power Supply HCG-750
    Core i7 3820 LGA 2011 Boxed Processor
    135MM Fan CPU Cooler - Blue LED
    Several Hard Drives
    including two Caviar Black 1TB 7,200 RPM SATA 6.0Gb/s 3.5" Internal Hard Drive
    12X SATA Blu-ray Burner with 3D Playback
    Full Tower ATX Computer Case
    NVIDIA GeForce GTX 670 FTW 2048MB GDDR5 PCIe 3.0 x 16 Video Card
    140mm Performance Case Fans
    Vengeance Series 16GB DDR3-1600 (PC3-12800) CL9 Dual Channel Desktop Memory Kit
    Any idea what is causing the problem?

    Woofer
    If you go to Computer/Manage/Event Viewer/Windows Logs/Application, do you find an error corresponding to this issue.
    If so, does the error message there give you further insights into the issue and how to correct it?
    The Elements Premier comes up with an Application Error.
    What are you doing when you get the above "Application Error"?
    a. Double clicking the desktop icon of the program?
    b. Selecting Video/New Project in the Welcome Screen?
    c. Other?
    Are you running the program Run As Administrator and from a User Account with Administrative Privileges?
    Latest version of QuickTime installed on the computer with Premiere Elements?
    Video card/graphics card with latest driver version according to web site of the manufacturer of the video card/graphics card?
    Please review.
    Thanks.
    ATR

  • Adobe Element 5 will not run if a firefox browser is open, give meassage "attempt to access invalid address" however it runs fine if browser closed

    I had this problem with Google Chrome and had to uninstall it completely. The problem occurred even if Chrome wasn't running.

    Sounds like a problem with Adobe Element, since it caused a problem with two different browsers.
    http://forums.adobe.com/index.jspa

  • Elements 13 will not run on my Windows XP.  Can I exchange???

    I purchased Photoshop Elements 13, but cannot use with my Windows XP.  How do I exchange for Elements 12?

    Hi,
    I have the same problem, and I am struggling to get in contact with Adobe. Either there is no phone support to get ahold of, or the customer service chat is not available. This is extremely frustrating so if you can give me a tip on how to proceed that would be highly appreciated. I've tried the link you provide above, but I don't get through to Adobe do discuss this matter.
    I'm located in Sweden if that has something to do with it.
    Thanks,
    Magnus

  • Premiere Elements 10  will not run.

    Program seemed to work fine at first.   Tried to burn DVD and never would work.  Kept getting error drive busy.  Now can not open my projects or get Elements to open new project.  Get opening screen and shows me logged into Adobe, but can not organize, open new project, open existing project.

    For issues related to use of Premiere Elements, I would suggest that you post your query at  http://forums.adobe.com/community/premiere_elements for a quicker response.

  • Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

    Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

    douglass
    On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
    If not, please do so.
    You have not given us enough information with which to help you.
    What are the properties of your source file that is presenting in the project with audio but no video?
    Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
    I am looking for
    video compression
    audio compression
    frame size
    frame rate
    interlaced or progressive
    file extension
    pixel aspect ratio
    What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
    within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
    the file?
    Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
    administrator?
    Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
    Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
    Thanks.
    ATR

  • The Elements 12 Mac disk works fin - I also have a Dell, and the Windows disk will not run at all, sounds like it's grinding, and is almost impossible to remove from the hard drive.  I cannot find any place to tell me who to CALL to ask for a replacement!

    The Elements 12 Mac disk works fine - I also have a Dell, and the Windows disk will not run at all, sounds like it's grinding, and is almost impossible to remove from the hard drive.  I cannot find any place to tell me who to CALL to ask for a replacement!

    Hi Samcat,
    You can use a download instead of the disk as an alternative: Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe you can license with your serial
    Please test the disk in another windows machine to check if it's caused by the drive or the disk. If you tested with 2 drives please start a support case, i assume Adobe will only provide downloads at this point. They are the same as the trials. If you still need a disk you can burn the trial to a disk as a backup disk. Good luck!

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