Elements 12 wont run

Elements 12 will open the welcome screen but will not run either organizer or editor. Just the scroll appears for a few seconds and then back to the wecome screen.
Running new machine on windows pro 8.
Elements 11 running ok on same machine.

Hi ucp2000,
Please uninstall and reinstall the product agian.
Please update if the solution worked for you?
-Shikha

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Premiere Elements 12 wont run on my laptop

Hi,
I have a new laptop and I've just installed Premiere Elements 12 but it wont run. When I create a new project I see the following message and as you can see there are no clues to what causing the issue. Organiser works fine.
I've run a windows update, installed the latest graphic and sound drivers, I've reloaded but nothing works.
OS Name
Microsoft Windows 7 Enterprise
Version
6.1.7601 Service Pack 1 Build 7601
System Type
x64-based PC
Processor
Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM)
8.00 GB
Total Physical Memory
7.90 GB
Available Physical Memory
4.45 GB
Total Virtual Memory
15.8 GB
Available Virtual Memory
10.6 GB
Page File Space
7.90 GB
Page File
C:\pagefile.sys
[Sound Device]
Item
Value
Name
IDT High Definition Audio CODEC
Manufacturer
IDT
Status
OK
Driver
c:\windows\system32\drivers\stwrt64.sys (6.10.6499.0, 539.00 KB (551,936 bytes), 09/07/2014 13:41)
[Display]
Name
Intel(R) HD Graphics Family
PNP Device ID
PCI\VEN_8086&DEV_0A16&SUBSYS_198F103C&REV_0B\3&E89B380&0&10
Adapter Type
Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description
Intel(R) HD Graphics Family
Adapter RAM
(2,080,374,784) bytes
Installed Drivers
igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version
10.18.10.3540
I have got local Admin rights and more free hard disk space that I know what to do with.
Thanks for any help you can offer.

Spurringirl
Before we go off the deep edge here, perhaps some clarification.
What is the brand/model/settings for the Canon camera that you are using?
I think that Hunt may be being jumping ahead here. Let me explain....
For example, the Canon SX1 lS generates files with the file name starting with MVI_XXXX.mov. These are AVCHD.mov files 1920 x 1080p30 and have no problems in Premiere Elements 12.
So, I would ask "In your case, is your MVI the file extension or the beginning of the file name?"
Thanks.
ATR

I have installed Elements 12, now Lightroom 3.2 wont run, are the two compatable or do I need to upgrade Lightroom?

I have installed Elements 12 on my laptop, (upgrading from Elements4) but now Lightroom wont run at all. my question is, do I need to upgrade Lightroom as well, I am running Version 3.2?
Regards
Snapper1

Moving this discussion to the Photoshop Lightroom forum.

Elements 10 wont run

when I bought Photoshop and elements 10 combo I loaded both programs the same day. I use Photoshop regularly and now I am finding I need to organize my work a bit and Elements 10 wont run. when I click on Elements 10 desktop icon the cursor just acts like its loading it but it wont load...what am i doing wrong.

Right click on PSE desktop icon and choose to Run as administrator
If it does`nt work then try launching direclty via exe here
Editor - c:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe
Organizer - C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
Thanks...

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... that's interesting. Is that one of those User Account Control type messages?
I'd like to see that screen if possible, stew. Could you take a screenshot of that permission message screen (Hold down Alt and press the PrtSc key), paste it into a Paint document (or similar image editor), and save the file. Then reply here, click the wee camera icon, do a Choose file, browse to the file, click "Open file", then click "Insert Image".

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Adobe Premiere Elements 11 running very slowly

I have been working on my first project on Premier Elements 11. After rendering, I now see an alert when the project first opens "Premiere Elements is running very low on system memory. Save the project and proceed with caution. The project also becomes non responsive and I have to shut it down. Any fixes or ideas?

ambernikki
What computer operating system are you running your Premiere Elements 11 on?
What are the properties of your source media that you have on that Expert workspace Timeline, especially when you are getting those low memory messages? You can get that information from a MediaInfo properties readout or we could try to figure that out from the brand/model of your camera and its settings.
http://mediaarea.net/en/MediaInfo
We need to find out such things as video and audio compression, frame size, frame rate, file extension, pixel aspect ratio, duration, etc.
What is the description of your computer from the point of view of installed/available RAM and free hard drive space. Have you set up the Scratch Discs (Edit Menu/Preferences/Scratch Disks)? Is your computer optimized..defragmented...etc. Often a run through of ccleaner helps for computer optimization. http://www.piriform.com/ccleaner
Have you used other versions of Premiere Elements or is Premiere Elements 11 your first experience with any very of Premiere Elements?
What is your intended export for the Timeline content that you are building?
Let us start here and then we can decide what next.
We will watch for your details and then we will troubleshooting strategy based on you report.
Thanks.
ATR
Thanks.
ATR

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It really doesn't look like a licensing issue, it seems to be code in the area of license validation that isn't working.
I took your suggestion and initiated a couple of chat sessions with support, but so far still no luck. The latest session with Neeraj seemed to be promising. After some investigation he asked to reinstall. First he uninstalled with Revo Uninstall, which seemed to be pretty thorough. That required a restart, so he set things up to restore his conference session and took my phone number. Unfortunately I guess his connection didn't come back. When I didn't hear from him after a couple of hours I tried installing Photoshop and Premiere myself. As before, Premiere works and Photoshop doesn't. When I start Photoshop, the window opens and for a couple of seconds menus open when I click on them. Then the window freezes and I have to use Task Manager to kill it. So basically, I've tried several things but I'm back where I've been all along, I can't get Photoshop to work. I'd really appreciate suggestions about something else to try.
I wish someone at Adobe was interested in the Process Monitor traces I've made, because I'm sure someone who knows the code would be able to figure out pretty quickly what's happening. Is it trying to read a file that's not there, failing to write a file, failing to make an internet connection or what? It really shouldn't be this hard to figure out.

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Nevermind figured it out:) Like duh, I should read the damn Installation file:?

I have an HP laptop preloaded with Adobe Premiere Elements 10. For whatever reason Elements will "run" on click, but not even open the load screen or anything and then act like I never tried to open it? whats going on?

I bought my HP laptop in 2012, and it came preloaded with Adobe Premiere and Photoshop Elements 10
It worked fine and I even made a few video edits back in 2012 but for the last year Elements just REFUSES to work properly
I used to be able to open elements to at least the "what do you want to do?" screen
But now It won't even open this...I have no idea why...
If I double click the Elements application my computer slows down, bracing itself to load, and then ....thats it....it reverts to its normal speed and elements just doesn't open...
Any help would be great cause I feel like I've exhuasted all self-troubelshooting options and need to either get help from the forums or take the laptop in before I smash it in rage

thrillhousecody
Thanks for the reply with additional information.
Recent history for Premiere Elements points to the program having problems when more than 1 video card/graphics card is
being used by the computer on which Premiere Elements is running. This observation may seem contra indicated by the fact
that you say that the program did work well about 2 years ago in the same setup. But other factors may have set in with regard
to drivers, drivers versions, and driver conflicts. But this factor, does need to be ruled in or out.
Can you disable one or the other card to determine the impact of this on your problem?
But, of prime concern with regard to video card/graphics card is the use of a NVIDIA GeForce card with Premiere Elements 10.
Even if your NVIDIA GeForce were the only card, Premiere Elements 10 will not work properly unless the NVIDIA GeForce driver
version is rolled back to about May 2013. This may be one of the major factors here.
a. Device Manager/Display Adapters and find out Driver Version and Driver Date
b. Read the background information for the Premiere Elements 10/NVIDIA GeForce issue
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
Also see the Announcement at the top of this forum regarding the matter - also with full details of the situation and how to fix with the
driver version roll back.
Please review and consider and then we can decide what next.
Thanks.
ATR
Add On...This NVIDIA GeForce situation is specific for Premiere Elements 10. You should not expect to see the problem for
later versions of Premiere Elements.

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27" iMac mid 2011.
16gb of RAM.
Over 100gb free hdd space.
Radeon HD card 2GB.
3.4 GHz Intel Core i7.
I have tested on tiny low quality images as well.
I bought this with the bundled Premiere Elements which is also unusable even with the smallest and lowest quality video file.
iMovie works fine as does other video editing software. I ONLY have an issue with Photoshop and Premiere Elements 12.
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Elements 12 wont run

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