Elements 13 64-bit

i have downloaded a purchased photoshop elements 13 and can't get it working as my computer is 64-bit how do i change either my computer or the purchased product

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Similar Messages

How can I obtain a version of Print Studio Pro that works with Photoshop Elements 13 (64 bit)?

How can I obtain a version of Print Studio Pro that works with Photoshop Elements 13 (64 bit)? The advertising refers to Print Studio Pro 2 but all I find available to download is version 1.35.

Thanks - I did notice that the 2 was a superscript on one site but on another (I think the one for the Pro-10 printer) it was definitely a 2 in line with the rest of the text and separated by a space (at least on my browser). At any rate, I suspected something of the kind and will simply use Photoshop Elements 11 when I want a pattern print until the change is made.
If you have an inside line to Canon you might also suggest some changes to their Image Garden program, specifically its handling of DVD label projects. It has several themes and within each theme several layouts. As far as they go these are fine but they do not give nearly enough flexibility. The boxes for insertion of images are useful as is the simple procedure for rescaling the image so it is cropped in varying ways while staying within the fixed box. However, it should be possible (a) to relocate the boxes on the page and (b) to resize and reshape the boxes - probably by a control which would become available by right-clicking on the box. For example, there are times when the user might want to include a full 16 x 9 frame shot as one of the images, and in general the aspect ratios of the provided boxes do not permit this.
I have over the years preferred to use Word for this purpose after setting up masks to expose just the printable area of the DVD or Blu-ray disc, setting up the margins so that the center of the disc is in the horizontal center of the page, and finally introducing text and pictures and adjusting the font size of blank lines above the disc to line everything up properly in the vertical direction. A typical layout might involve one large picture, located so the center hole and the curved outer edge do not block anything important, or two pictures side by side, or four pictures centered vertically (to minimize the effect of the outer edge of the disc) but possibly of different widths (so as to make both close-ups and wide scenes optimal on the same disc label). The text then goes above and below the pictures. All of this works perfectly so I probably wouldn't use Image Garden very often for this purpose, but the inability to resize and relocate the boxes must be very limiting for others as well.
Some of the layouts have image locations severely reduced by the edge of the disc.
As I said ... if you have an inside line to Canon .. but if not, please excuse the length of this post!

How do I get Elements 13 64 bit to play .mts video files with sound as they do in Elements 11 32 bit?

I have upgraded to Elements 13 64 bit from Elements 11 32 bit and .mts video files now play without sound - they still play perfectly with sound on Elements 11 32 bit.
Is there something that needs to be changed to get Elements 13 to play them with sound or have Adope simply hooped .mts playback in Elements 13 64 bit?
I am running on Windows 8.1 Professional with Media Centre on a Dell XPS15 and have Elements 13 64 bit and Elements 11 32 bit installed.
Adobe, how do I get the support that is supposed to be available for 90 days after activation?

Hello jl666,
I have noticed the same issue having upgraded to PSE13 64bit from PSE9 on Windows 7. This has been reported to Adobe in several forum threads and I have myself tried on three occasions to get Adobe Technical Support to acknowledge or respond to this issue, so far without any success.
Despite the fact that Adobe publically claims to support this format, I was told in my last chat with their technical support that I should buy Premiere Pro and that Elements has never and does not support any video data...
Unterstützte Dateiformate | Premiere Elements, Photoshop Elements
Here is my chat transcript which I attach in the hope that someone from Adobe will take this issue seriously and work towards providing a fix.
Sanyogita: Hello. Welcome to Adobe Technical Support.
Jon Barber: .MTS files no longer play with sound. .DV files no longer play at all.
Jon Barber: Hello
Sanyogita: One moment while I look up your customer record.
Sanyogita: Please allow me a moment to search for the information.
Jon Barber: ok
Sanyogita: I can see you have PSE 13
Jon Barber: Correct and previously PSE 9 where everything worked fine...
Sanyogita: MAy I know which application are you using for >MTS files
Sanyogita: .MTS files
Jon Barber: This issue is mentioned in various threads in your forums as well, but no response or solution from adobe yet
Jon Barber: Organiser just double clicking on the file to play it. They play, but with no sound. When I play them in Windows the sound is correctly played
Sanyogita: In PSE 13 there is no provision of playing videos with sound
Sanyogita: You need premiere pro to play videos with sound
Jon Barber: Other formats are correctly played with sound.
Jon Barber: Please tell me why I have paid €80 to upgrade from PSE9 to get worse functionality then!
Jon Barber: This is nonsense!
Sanyogita: You should purchase Premiere pro for videos
Sanyogita: PSE 13 is only for photos
Jon Barber: Complete nonsense and not advertised in your documentation. Are you trying to tell me that no video files play with sound, because that is simply not true!
Sanyogita: Please purchase Premiere elements for videos
Jon Barber: Adobe sucks - I will pass your comments onto the appropriate forum threads and hope that other customers also let you know how they feel about this reduction in functionality from previous versions.
Sanyogita: previous versions of PSE never supported video application
Jon Barber: You are misinformed. These videos work fine on PSE 9 and most files still work on PSE13, just .MTS files have no sound
Sanyogita: I am sorry ,I am not an expertise in this product
Sanyogita: Let me connect you to that team
Jon Barber: Yes,I can tell that - perhaps you could pass this open bug onto someone who does
Jon Barber: Please do not close this bug - I am getting annoyed at having to reopen it
Sanyogita: Please stay online I will transfer your chat now
Jon Barber: ok thank you
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with Jayita Sen.
Jayita Sen: Hello. Welcome to Adobe Technical Support.
Jayita Sen: Please allow me a moment while I look into your account & verify the details.
Jon Barber: Hello
Jayita Sen: John we only support download & first installation of PSE 13
Jayita Sen: please contact the forums for further support
Jon Barber: This issue is mentioned in several forums and no solution has so far been forthcoming from Adobe.
Jon Barber: I paid €80 to upgrade from PSE9 and now have worse functionality than before and now you are telling me you cannot help. Is that what Adobe considers customer support?!
Jon Barber: By the way I did recently download and initally install PSE13 so according to your rules you should provide support.
Jayita Sen: Jon we don't support "Unexpected behaviours or how to issues"
Jayita Sen: only forums support it
Jon Barber: This is not a 'how to issue', it is a bug!
Jon Barber: It is functionality that previously worked and no longer does. I am not requiring lessons in how to use the system, just trying to do something that already worked in previous versions.
Jon Barber: Frankly I find these support responses from Adobe shocking. What I expect to hear from you is 'thank you for highlighting this issue, we will work on finding a solution and get back to you and others with the same problem in the customer forums" Not an extraordinary set of excuses for poor software.
Jayita Sen: I am sorry Jon...but forums is where you can only get the support
Jon Barber: Customers having to help customers since clearly no-one at Adobe has a clue about their own product. How many customers do you expect to have in 12 months with this service?
Jon Barber: Goodbye - please contact me if you are geniunely interested in helping your customers rather than fobbing them off with excuses.

Legitimate newly purchased Premiere Elements-10 32-bit install files not available

Friends:
I purchased an $1100 Nikon camera and the deal included OEM PS Premiere Elements 10.
Legit purchase with a CD and legit Serial #.
Can't install because what is Adobe's fault, not the camera vendor's and certainly not mine.
Adobe's own published notice:
"The 64-bit version of Adobe Premiere Elements 10 only installs on Windows 7 64 bit. If you have Windows XP 64 bit or Vista 64 bit, it's necessary to install the 32-bit version. Because the Adobe Download Assistant automatically downloads the 64-bit version in error, it's necessary to download the 32-bit version manually through alternate means."
The problem is that the same holds true for installing on XP Pro SP3 and Adobe makes no mention of it in the above admission.
Then, Adobe's own Solutions 1, 2 & 3 for manual download all fail, even after fussing for days over it.
Even Solution 3, the last ditch option, fails perhaps because Elements 11 is out and Adobe has killed the 10 download Ftp sites.
Files I am unable to download from Adobe (without entrapment by so called Free Dowload sites) are:
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.exe
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.7z
How can I solve my dilemma, being denied my right to learn Elements from a legally purchased 10 and being
forced to purchase 11 instead on top it. Fair?
I am requesting Adobe politely to make it possible to download the Adobe recommended two files withou hassles.
I must mention in this context my own (and thousands of others') sad experience with Flash updates. Just follow
my own (and others') posts in Adobe forums. Plus, just read the Internet posts along these lines:
"It's impossible to download anything from Adobe. I have given up and I have given up on Adobe products."
Not that I want to, but I am forced into echoing the same sentiment.
Can anyone help, please ?
Thanks,
Pradip A.

Hello Mr. Wright:
The download now works. Appreciate your help.
The ...7z file is 1.37 Gb long. I have super high speed Fibre Optic Internet connection with Bell. I rarely have the ocassion to download files of this size. After downloading more than 1 Gb, the transfer hung - either at the Client end, or at the Server end. Bell is sending tech Thursday to mitigate some line noise they detected. Hopefully, the stars will fall into the right place before long.
Regards,
Pradip Acharya
Date: Tue, 13 Nov 2012 11:54:11 -0700
From: [email protected]
To: [email protected]
Subject: Legitimate newly purchased Premiere Elements-10 32-bit install files not available
Re: Legitimate newly purchased Premiere Elements-10 32-bit install files not available created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
You can find the 32-bit installer at http://prodesigntools.com/photoshop-elements-10-direct-download-links- pse-premiere-pre.html. Please make sure to complete the Very Important Instructions section prior to clicking on the link to download the file.
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Premiere Elements 10 64 bit won't start

My issue:
When I try to start Adobe Premiere Elements 10 64 bit the program will start to launch and then windows will announce "Adobe Premiere Elements 10 has stopped working"
My System:
HP Elitebook 8540w
Intel i7 M640 CPU
8GB Ram
64bit operating system
Nvidia Quadro FX 880M
I have tried: (I'll try to remember everything)
Uninstalling/Reinstalling
Restarting after every uninstall mentioned in the I have tried section
Uninstalling antivirus
Stopping all programs and unneccessary services I could find
Updating video and sound card drivers to the latest version
Updated to latest version of Quicktime 7.71.80.42
Clean up hard drive and temp files
Uninstalled NVidea 3D Driver, PhysX System, nview and HD Audio Driver, leaving only the primary display driver
Checked event viewer looking for any logged issues. It always fails on display.dll. Details below
Faulting application name: Adobe Premiere Elements.exe, version: 10.0.0.0, time stamp: 0x4e791009
Faulting module name: Display.dll, version: 6.0.0.0, time stamp: 0x4e78fee0
Exception code: 0xc0000005
Fault offset: 0x00000000000230bc
Faulting process id: 0x874
Faulting application start time: 0x01ccaba6fa61d433
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Display.dll
Report Id: 3c543fc1-179a-11e1-ad00-68b599f767d3
Any ideas?

The error message seems to be pointing the finger at your display drivers. You say:
MMerck wrote:
Updating video and sound card drivers to the latest version
Uninstalled NVidea 3D Driver, PhysX System, nview and HD Audio Driver, leaving only the primary display driver
Are these the mobile drivers from the nvidia site or from HP? Whichever ones they were, try the other. It's also possible that your windows updates applied a graphics driver update - that's usually a bad thing. Always get the drivers from HP or nvidia.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Photoshop Elements 13 64 bit Topaz filters not working

In Elements 13 64 bit, I can not get the Topaz Filter Star Effects to work. It opens the filter but will not adjust the photo. It worked perfectly in Elements 12.

In Elements 13 64 bit, I can not get the Topaz Filter Star Effects to work. It opens the filter but will not adjust the photo. It worked perfectly in Elements 12.

Download premeiere elements 11 64 bit... how do I do this?

How do I download premiere elements 11 64 bit? I have a code/key. Just trying to reinstall after hard drive crash.

Here is the link for the available downloads of Premiere Elements:
http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html

Premiere Elements 10 32 bit version trial

Is Premiere Elements 10 32 bit version trial available for download? Didn't found an option to download 32 or 64bit separately..

http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=en_us
I do not see mention of 32/64 on the download page... maybe the download contains both?

User Account Control Problems with Premier Elements 7 32 bit in 64 Bit Windows 7

I found User Account Control Problems in other forums but didn't see much in Premiere Elements, so I hope this helps others who may be having problems with 32 bit programs in a 64 bit computor. When I first got my 64 bit I didn't have problems.
Back in February I bought a Quad Core Desktop with Windows 7 64 bit. Haven't been on the forum for 7 months since I wrote in regarding importing video with the Pyro AV Link (Premiere Elements Tips and Tricks). I was having problems importing video which started after March 28 sometime, as that was the last time I didn't have a problem importing VHS. Took me a few months off and on to find out what worked.
I started uninstalling Windows updates and any programs I had installed back to that point in time. Checked after uninstalling each item. The capture screen would come up on a delayed basis but clicking on capture did nothing. Although no driver is required for IE1394 (so they say) I read where some people using the Legacy driver had fixed some problems, so I switched to the Legacy. Seemed to work great (for a few minutes).
I had even uninstalled and reinstalled PE7 but no difference. Finally I noticed a shield in the PE7 Desktop icon. Thats weird. Never had that before. Just decided to show up after I had done all of the stuff I mentioned. Turns out at some point in time since I've had the computor Windows 7 decided to flag my 32 bit program as misusing the 64 bit system. User Account Control. I never bothered too much with UAC and just clicked on the yes box wen it popped up asking if I wanted this or that to take control of my computor. I tried using the minimum setting for safety reasons, and then finally turned User Account Control off. Bingo! PE7 capture works again and still working.
While I am not recommending that people arbitrarily turn UAC off, this appeared to be my problem. I would recommed that they try turning it off before uninstallin a bunch of stuff. Having a restore point may or may not have been a fix for me. I think one of the Windows Updates caused the problem but I am not going to uninstall any more stuff at this point, I have not been back on the internet or installed any more updates in my desktop. I am going to use my laptop for internet and used the desktop for video.
I am guessing this could be a problem for any 64 bit systems trying to use 32 bit programs. IE: XP,Vista,Windows 7 64 bit. In Vista there is also Data Execution Prevention (DEP) which you can turn on or off, supposedly to prevent misuse of memory (as I understand it), but Win7 either doesn't have it or I haven't found where it's located.
Maybe this has been covered in the forum somewhere and I missed reading it. Hope I am not too confusing. Anyway, whatever feedback you guys have would be great.

John,
    Thanks for your answer, and I did check out the link you suggested. However, I have Windows 7 Home Premium as most people have I think, and the XP program was not available. I started with Vista and now have Win 7. I never could navigate around in XP anyway so am content to just leave User Account Control off.
    Interesting side note to turning UAC off is that my desktop seemed to be using more of the CPUs, where half of them were "Parked" as I wrote in also about 7 months ago when I 1st got my desktop. I am pleased to say that video processing seems to go quicker with UAC off. Have to observe things some more to confirm.
    I just thought if others were having problems after installing Windows Updates and leaving UAC off worked then they could possibly pinpoint a problem.

Elements 8 & 64-bit windows 7--editor shows a bandaid for healing brush; how do I get the circle?

Previous versions of elements would show brush sizes with a circle. Using brackets, you could see the size
increase/decrease. Elements 8 only shows a bandaid for the healing brush, no indication on photo of the brush size. Also, if I set text size to large, some tools show as 3, i.e., 3 hands, 3 bandaids, etc. Anyone else have this problem or know of a solution? I'm using a laptop with Windows 7, 64-bit. Microsoft says the program is compatible.

Elements 8 only shows a bandaid for the healing brush, no indication on photo of the brush size.
Make sure that Edit > Preferences > Displays And Cursors > Painting Cursors is set to Normal Brush Tip. If that doesn't help, try deleting the Editor's preferences:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Delete_the_Editor’s
I set text size to large, some tools show as 3
This is a known bug in PSE on Windows 7 -- you have to change the Windows display DPI (text size) to less than 150%.

Premiere Elements 10 64 bit GUI refresh slow

Hello All,
Before I start talking about the issue, I want to take this opportunity to thank Adobe for an amazingly feature rich Elements product pair. Both Photoshop and Premiere Elements 10 are chalk full of unexpected features that can be useful for any body at a surprisingly reasonable price!
Having said that, I sincerely hope that there is a solution to the behavior I am experiencing. I am going to be calling technical support tomorrow to see what they have to say. In the mean time, I wanted to post this in the forums, in case someone has already figured out a solution or if others are experiencing the same issue and have suggestions. Here is my system spec:
OS: Windows 7 64 bit
CPU: AMD Quad core 3.0 GHz
RAM: 8 GB
Multiple Hard drives (including SSD) to split load of OS, Program files, virtual memory, Media cache files, and Preview files
After searching on the Internets and the forums, I am experiencing a handicapping Premiere Elements GUI performance lag, that apparently, others have experienced in previous versions. The exact symptoms are, relatively speaking,
generally slow GUI response,
annoying artifacts when panels are resized, at the point of resizing...sometimes these artifacts stay there until the Premiere window is minimized and restored. For example the timeline will duplicate itself above itself when the panel is resized
choppy mouse pointer movement while a clip is being dragged on the timeline, sometimes causing irritating accurate clip placement
These symptoms are apparent, especially on the time-line where the clips refresh at a surprisingly slow rate, to the degree, that sometimes one is looking at the screen and tapping fingers while waiting for the clips to refresh on the time-line to the new position of movement. And this is with one 3 minute movie file (1440x1080 m2ts) on the time-line with no effects or anything applied yet.
These symptoms occur when I have nothing else running in Windows (even disabled antivirus at one point), and no effects applied. With other programs running Premiere GUI response slows down to a crawl. It becomes unusable. Fortunately there is a work around, though not for everyone.
The work around from the internet is to disable a Windows 7 GUI feature called "Desktop Composition". This work around is easily implemented as such:
Right click on the Premiere Elements program shortcut.
Click on properties
Select the Compatibility tab
And check "Disable Desktop composition" in the Settings group
However, there is an exception to this work around. It only reveals itself if you are using the 32 bit version on Windows 7 64 bit. If you are using the 64 bit version of Premiere Elements then the Settings group options are grayed out. In which case the only work around is to disable "Desktop Composition" as such:
Right click on Computer icon
Click on properties
Click on Advanced system settings
Select the Advanced tab
Click on Settings button under Performance
In the Visual Effects tab uncheck "Enable Desktop Composition"
After disabling desktop composition this way, Premiere Elements 10 GUI response rate is acceptable (though still not up to par with other comparable or higher end programs like Premiere Pro. I have seen Premiere Pro tutorial videos made on systems with half the resources of this computer and using the same file types of similar sizes (on multiple tracks) and resolution with mouth watering response rates to dream for).
Unfortunately there are draw backs to the second work around, because you have to disable Desktop Composition in the Advanced System Settings, you are causing all the programs to suffer from the lack of this feature. And, apart from Aero being disabled (which I miss using) for example, other programs that depend on this feature start to show discernible artifacts on the screen when their windows are moved around, and generally speaking the Windows 7 GUI takes a visible refresh rate hit, it seems to me.
What I am hoping for is this:
An update to improve this slow refresh rate with Desktop Composition enabled, since this feature is apparently crucial for a comfortable Aero GUI user experience which I have become attached to.
If not, then at the least the ability to disable “Desktop Composition" only for Premiere Elements.
If not, then at the very least some way to automatically disable desktop composition when Premiere Elements is started, and then when it is turned off, re-enable this feature seamlessly without user intervention.
Currently, I am having to manually go into Advanced System Properties every time before I start Premiere Elements and after I close it to disable and enable desktop composition.
Thanks for your support!

Thanks all for your replies...
For some reason my original adobe ID is not working. I tried to login to the adobe forums several times since yesterday to answer your replies without success...I tried several browsers, different computers as well...it hangs on this address:
https://www.adobe.com/cfusion/entitlement/index.cfm?e=ca&returnurl=http://forums.adobe.com /adobe_login&loc=en
So I thought I would create a new ID and see if it works and it does, i am baffled, maybe something got corrupted with the old IDs long screen name or something, but I am the same person as PhotoPremElements10-iRLU64
To address your reply
My experience with aero has been without problems. I have a couple of netbooks (1.6GHz atom processor) and aero works smoothly, so my quad core has been delightfully working with aero, until Premiere Elements.
I have an AMD 4850 512MB video card with all the latest updates.
After having used Premiere Elements for a few more hours, I am beginning to find other annoying problems even with aero turned off:
artifacts on the screen when windows are undocked
I tried a video with several tracks, one video and a few title tracks, and the timeline response slowed down to a crawl
Task panel does not respect the the monitor's screen resolution. When undocked from the My Project panel and Monitor panel, and maximized on my 1280x1024 LCD, the right half of the Task panel gets cropped off (for the lack of a better phrase) and the minimize, maximize/restore and close buttons are off the screen
Even though the pdf manual talks about docking windows, I found the docking functionality missing in my install. The only three windows I can dock are the Task Panel, Monitor, and My Project, everything else is undockable
...I could go on, but it seems I am hitting some sort of frustration threshhold with Premiere
On the other hand, I spent an hour with Photoshop Elements, and it has been nothing but a delight. The interface is tight, response is brisk, with or without aero. I notice that Photoshop Elements also responds a lot better with tons of apps open at the same time.
And now as I looked at other posts, it seems there is at least one other who has similar experiences with premiere elements. I think one of them is using it on a Mac, and has the same slow responsiveness on the timeline panel. At the least I am relieved that its not only me.
I hope there is an update soon.
Thanks for your support!

Cannot install Photoshop Elements 10 32-bit sources on 64-bit system

I was able to successfully install Photoshop Elements 10 on a Windows 7 Pro 64-bit system (new laptop) using the sources I had downloaded previously for a Windows 7 32-bit system (old laptop). However I was unable to to do the same for Photoshop Premier Elements. It suggested I needed a 64-bit version of the sources.
Questions:
- Where can I get the sources for the 64-bit version of Photoshop Elements 10?
- Can I download the above without purchasing the software all over again?
Thank you.

Download the free trial from the following link - it's the same as the full product.
Then enter your serial number to make it permanent.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=en_us

Elements 10 & 64 bit Windows 7 problem

I installed Elements 10 on both my computers (desktop & laptop – both are 64 bit Windows 7). Yesterday, I turned the desktop on and got a message that there was a problem with starting windows, to run the repair might remove recently installed software, I clicked to do the repair (what else could I do), it took a long time, restarted when it was done and now Photoshop Elements is no longer on the computer.

Worth a try. Thanks

Photoshop Elements 12 - 64 bit?

I have a boxed, CD version of Photoshop Elements 12 which I've installed on my Windows 8.1 Professional 64 bit system. I seem to have just a single setup directory for PSE12 on the CD and this installs into "Program Files (x86) indicating that it's a 32 bit installation.
I had assumed that an up to date program like PSE12 would be available in 64 bit and was wondering whether this was the case (the CD also includes a demo version of Premiere Elements 12 and there are 32bit and 64bit installation directories for this).

PRE is already 64-bit for Windows, hence the two versions on the disk.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

PS Elements 13: 64-Bit Version can use 16MB RAM?

Hi,
i want to know, if the new Photoshop Elements 13 is a 64Bit Version and can use my 64-Bit System Mac Yosemite? Important for me is, that the version can use all my RAM (16GB) to create big panoramas. My version 11 cannot create big panoramas, because it cannot use more than 3GB RAM.
I'm sorry for my bad English :-)
Thank you!
Andrea

In theory pse 13 could use all 16 gb of ram, but in practice it can't because your operating system/other applications need some ram to function.
Set the ram usage in pse 13 between 70 to 80% and that should give pse 13 more than enough ram.
Adobe Photoshop Elements Editor>Preferences>Performance

Elements 13 64-bit

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