Elements 13 and Premier Elements 13 install problems

I downloaded (after purchasing) both Elements 13 and Premier Elements 13.  When I ran the installer it prompted me whether I purchased or a trial.  I chose purchase and then it asked me to sign in, which I did using prper credentials and the application just sat and spun around for 20 minutes doing nothing... reslt I could not install either product.  Please help.  Thanks.

restart you computer and retry installing.
here's the installation procedure (obviously skipping the part about inserting a disc) Photoshop Elements Help | Install Photoshop Elements from a disk
and if you cannot connect with adobe.com during sign in, Sign in, activation, or connection errors | CS5.5 and later

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