Elements 13 continually get message"Elements 13 organizer has stoppped working" then program shuts down. Have re-booted computer ....Uninsatalled program and reinstalled from disc ..nothing works

just purchased elements 13 ..... Get message "elements 13 organizer has stopped working ..... Program then shuts down Re booted computer .... Uninstalled program and reinstalled from disc ... nothing works

Please try out the instructions mentioned in RESET PREFERENCES and RESET SAVED PREFERENCES sections of article:
https://helpx.adobe.com/elements-organizer/kb/organizer-crashes-launch-does-not-start.html
Thanks,
Anwesha

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Elements 13 continually get message"Elements 13 organizer has stoppped working" then program shuts down. Have re-booted computer ....Uninsatalled program and reinstalled from disc ..nothing works

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