Elements 13 crashes when selecting Print

Elements13 crashes when selecting Print from the File menu.
Rebuilding the Preferences file will bring the Print menus back, but only temporarily.
No error message, Windows advises the program must be shut down.
Win 7, 16GB RAM, Elements 6 on the same computer works fine.

Hi ,
You are going through File menu > Print or File menu > Order Prints .
Meanwhile go to Edit menu > Preferences >> Adobe partner services .
Click "Refresh Button"
Click "Reset Account"
and "Clear On-line Serves data" also.

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