Elements 13 crashing when attempting to start

Question

Bought elements and downloaded.  When I attempt to click either the organizer or photo editor option from the they both instantly crash. I have not been able to open the program at all.  Attempted to run as admin with no luck.  This is a fully authorized and activated copy I purchases from B&H photo and downloaded from their link and activated with adobe serial number.
Windows report form Elements 13 has stopped working:
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    PhotoshopElementsOrganizer.exe
  Application Version:    13.0.0.0
  Application Timestamp:    540242fd
  Fault Module Name:    libcef.dll
  Fault Module Version:    3.1750.1738.0
  Fault Module Timestamp:    539860dd
  Exception Code:    c000001d
  Exception Offset:    00000000020f3553
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033
  Additional Information 1:    1849
  Additional Information 2:    1849c65267ce2967d89f315e1c3c4b82
  Additional Information 3:    4bd2
I have uninstalled with Ccleaner and reinstalled and I'm still getting this error message. I have zero problems with any other program.  It is installed on my new SSD.  Fact, this is the first crash i have seen on this computer of anything.  My specs are far above what I need but here is my comp just in case.
Windows 7 custom built PC, AMD fx 8320 3.5ghz, MSI gtx 970, 8gb kingston hyper x ram, Asrock 970 extreme 4 MOBO, Corsair 600 PSU, Intel 730 256gb ssd
Any help would be greatly appreciated!
Thanks,
Josh

Answer 1

After 7 days of begging and pleading with your company for someone to support the product I called back the retailer that I purchased the key from and asked them what to do.  They told me that they would work through the technical issue with me if they could and if not refund me the purchase price because they STAND BEHIND THEIR PRODUCTS.  Funny concept, huh?  When the rep was helping me he looked through your forums and was STUNNED at how many people needed help with issues and your staff and employees were nowhere to be found.  We had a good chuckle over the ineptitude and heartless attitude it would take to screw that many people at once.  They tried to help me, even though it was in NO WAY their responsibility to do so.  We could not resolve the issue so they are issuing me a refund for your companies refusal to stand behind it's product, and leaving it's customers out in the cold with ZERO support.  This was without question the worst experience I have ever had with any company, period. And I am forced to get my internet from Time Warner if that gives you any perspective. The lack of support Adobe offers people is borderline criminal.  For those of you that the products work immediately  they could could probably care less.  But for the THOUSANDS on the forums currently that Adobe is leaving out in the cold and letting it's "community" deal with Adobe's problems, I wish you the best of luck.  5 different threads, 7 days of my life, multiple attempts to contact via phone and online chat only to be told "my question doesn't qualify for support". I have a degree in web development and I build custom Pc's on the side for fun, so I would hate to see how someone who isn't "tech savvy" would deal with this company.  God forbid. That was my experience, I truly hope that the thousands out there right now having issues with this software don''t have to go though what I did.   To the few generous members of Adobe's community I would like to graciously thank you again for attempting to help me.  To Adobe, I truly wanted to use your product.  I REALLY did.  Your company and it's policy made it impossible to do that.  I gotta say, from the bottom of my heart, this was the most horrific experience I have ever had with a company bar none.  You desperately need to reavaluate your customer service and support option.  You trade on the stock market for gods sake and you just let people toil  in your forums with persistent issues.   It really is disgraceful.