Elements 13 disc problem installation

Hi, I have trialled free Elements 13 (which is still valid for 2-3 weeks) and decided to buy the disc version. It does not install or give out any message at all regards the problem.The disc is heard  revolving inside. Contacted Store where I bought computer who went over many tasks which all veered to no probs with comp. He suggested since I have trial version at moment just add the serial sequence of my bought disc and all should be well in registering He also thought new disc could be faulty  which I find hard to believe. So do I return disc or is there a solution please?

Thank you for quick response, I am on Windows8.1 and use Google Chrome ,followed your lead to optical disk .No Change.  Because of Elements disk not being recognised at all by computer and testing out other dvd's and cd's all to be working, I now have to believe the disc is at fault. I tried it out on neighbours comp and is the same- dead . No messages just the same sound of it revolving in drawer. Shows up as totally empty in devices and drives. Phoned again to where I bought computer and they came to same conclusion again after proving all ok with comp.. I now am going to send it back get refund and download online. You say it should be straight forward to enter my serial number but unless I am on wrong page it goes towards me having to purchase again which is not on. I will wait for your guidance on this matter before returning disc.
Thanks again for your help Jeff,its the first time I,ve had to use forums.

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