Elements 13 serial number not accepted

Purchased, downloaded and installed Photoshop Elements 13 on Mac.
After installation it asks for serial number. It will not accept the serial number from the purchase email.
I verified it was the same serial number as on the accounts page.
I checked it multiple times, had someone else check it, then printed out the email and entered one number at a time checking each one off just to make sure I got it right and I still cant get it to accept the serial number.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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