Elements 13 will not go on line to validate serial number
Can any one tell me how to validate Elements 13? It will not see my internet. Adobe will not help me,and chat line does not work. Now I have a $89.00 program that I can not use thanks Adobe. Some Please help!!
In your initial post, you wrote that the Chat line does not work. What exactly happens when you attempt to use it?
I suppose you have already tried this, but if you have a second computer, have you tried to install it from there?
Another dumb question - are you absolutely sure you are using the Windows CD and not the one for a Mac? --- You wrote: "To me it acts like there is something on the CD is missing."
You never said, exactly what the problem was during installation. What was the message/result of each step you took?
Similar Messages
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After install when starting photoshop will not load so I can enter serial number
after installing photoshop cs3 on windows 7 when I start photoshop it will not load so I can enter serial number. why?
iOS devices cannnot be tracked or located with just the serial number. Unless you shared your Apple ID and password with anyone, then your account cannot be accessed at the iTunes Store.
Reporting a lost or stolen Apple product
To be on the safe side, change your Apple ID password ASAP > Support - Apple ID
Read here > Apple ID: Tips for protecting the security of your account -
Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?
The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group.
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I have been supplied info in an email to copy and paste for a new product purchase "Adobe Acrobat XI Pro OCR" but am unsure how and where to copy and paste to. There is also a link below the serial number. I have tried entering serial number into my Adobe ID but it is not recognising one of the letters in the 24 Digit serial number??? Also I have tried other products previously downloaded to convert a 7 page PDF file on my Mac and convert it to a Word doc but everything I have tried is converting the file to display some text correctly but also displays random symbols and fonts in place of the handwritten info filled in on the form... also getting blank pages included instead of the info??? Would appreciate some help... I am older generation and not always tech savvy, and it is doing my head in haha.
Hi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara -
InDesign Upgrade will not accept my PageMaker 6.5 Serial Number
When I ordered InDesign from Sales, my PageMaker 6.5 Serial Number was verified by the Representative. However, when I went to install InDesign CS4, an error message appears stating that the serial number is not correct.
I contacted Adobe and they said they could not help me. Instead, to post the issue in this Forum.
I'm on the iMac OSX.5.
I've upgraded Adobe products over the years and have never encountered this problem.
I've got a major project to work on but cannot get at it. HELP!
Thank you!Gayda,
Rob is right that serial numbers are EXACTLY what customer service is supposed to help with.
But until you get through, may I ask which serial number you're trying to input?
I believe you need to find the serial number on the box of InDesign, not your old PageMaker serial number. (In case you were confused and tried to enter it.) -
Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
The clip follows my mouse movements and goes to other places in my time line.
I try to delete these extra insertions, but the mouse will not release the clip.
Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
This issue has consumed too much of my time and does not go away. It ruins my video.
Help please.
ThanksI tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
So thanks! Problem solved! -
Elements 11 will not playback video
just installed elements 11 and have added an mpeg4 file. all appears good but can not playback the video. only a white screen where the video should play. if i double click the clip the edit window behaves the same. How do I get the video to play? no error messages are displayed. and the audio plays normally.
What computer operating system are you running Premiere Elements 11 on
(including 32 or 64 bit)? Windows 7 64 bit I7 q720 @1.60Ghz with 8Gigs of
memory.
Is your video card driver up to date?
Video is Nvidia Quadro FX 880M
What are the properties of your .mp4 file? If you do not know, please get a
MediaInfo properties readout
http://mediainfo.sourceforge.net/en
We are looking for:
General
Complete name : F:\2013_5_20_8_26_15.mpg
Format : MPEG-PS
File size : 2.32 GiB
Duration : 1h 2mn
Overall bit rate mode : Variable
Overall bit rate : 5 309 Kbps
Writing library : ArcSoft MPEG-2 NTSC
Video
ID : 224 (0xE0)
Format : MPEG Video
Format version : Version 2
Format profile : Main@Main
Format settings, BVOP : Yes
Format settings, Matrix : Custom
Format settings, GOP : M=3, N=13
Duration : 1h 2mn
Bit rate mode : Variable
Bit rate : 4 980 Kbps
Maximum bit rate : 7 500 Kbps
Width : 720 pixels
Height : 480 pixels
Display aspect ratio : 4:3
Frame rate : 29.970 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan order : Top Field First
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.481
Time code of first frame : 00:00:00:00
Time code source : Group of pictures header
Stream size : 2.18 GiB (94%)
Writing library : ArcSoft MPEG-2 NTSC
Color primaries : BT.470 System M
Transfer characteristics : BT.470 System M
Matrix coefficients : BT.601
Audio
ID : 192 (0xC0)
Format : MPEG Audio
Format version : Version 1
Format profile : Layer 2
Duration : 1h 2mn
Bit rate mode : Constant
Bit rate : 224 Kbps
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : 147ms
Stream size : 100 MiB (4%)
VIdeo compression (that .mp4 is just a wrapper format not the video
compression)
Audio compression
Frame Size
Frame Rate, including interlaced or progress; if interlaced, upper or lower
field first
Pixel Aspect Ratio
Duration
for starters
Does the file playback OK in your computer players? Yes
Do you have similar problems with other video of its kind or other
kinds?noIs the problem specific to this one video?
no
The answers to the above will prove helpful to finding the reason for the
problem.
What you might want to try is renaming the file extension to: mts, .m2t,
.m2ts, .avi, or .mov to see if the renamed file imports into Premiere
Elements 11 and displays its video. The video imports to elements fine
with no errors and renders fine with no errors. In the playback window it
shows the video when paused. When I move the time line cursor the video
window reacts as you would expect by showing the frames as you move past
them. The issue is when you click play under the playback window, it turns
white and you hear the audio with no video.
From: Bill Hunt [email protected]
Sent: Tuesday, May 28, 2013 2:38 PM
To: wadeleverett3
Subject: Elements 11 will not playback video
Re: Elements 11 will not playback video
created by Bill Hunt <http://forums.adobe.com/people/the_wine_snob> in
*Premiere
Elements* - View the full
discussion<http://forums.adobe.com/message/5359167#5359167 -
Help. Photoshop Elements 10 will not open. I get Error message that says "Runtime Error!" and closes. What do I do? What does it mean? I bought Elements 10 at a retail store. It did work for a while.
Hi,
Can you post back with the following.
1. The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
2. The full version of the operating system you are using ( ie Windows 7 32bit ).
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience -
They sent me a serial number for a windows version of PS Elements when I ordered a mac version. The serial number doesn't work, not surprisingly, but they don' t seem to care. I have tried the chat line and have waited for almost a day with no response. What should I do?
Look here
Order product | Platform, language swap -
Adobe premiere Elements 12 will not open editor
I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.
actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR -
Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.
Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12! -
Adobe Photoshop Elements 13 will not install on my desktop computer. It does install on my laptop. Both computers are running Windows 8.1 64 bit Pro. What is the solution?
why won't it install? ie, do you see an error message?
if you have no idea, check the installation logs - Troubleshoot with install logs | CS5, CS5.5, CS6, CC -
Adobe Photoshop Elements 6 will not open photo files
Adobe Photoshop Elements 6 will not open photo files
You are rude, to say the least. It is adobe's fault for marketing it as compatible. Yet another reason why I want nothing to do with adobe. The fact they marketed it as compatible when it is not is what I have a problem with. I am not blaming the software, I am blaming the company.
Please note: message attached
From: MichaelKazlow <[email protected]>
To: theieren <email adress removed by host>
Subject: Re: photoshop elements 6 will not open! photoshop elements 6 will not open!
Date: Mon, 02 Jan 2012 13:22:31 -0700 -
Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.
douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR -
Elements 11 will not print with Epson R2000?
Cannot make Elements 11 work with new Epson r2000 printer. Prompt on screen states it is not compatible or settings are not correct. Epson tech support worked on it, said to contact without success, said to contact Adobe. Printer works fine on all other applications. Help please.
Thanks again.
Richard
Date: Thu, 12 Sep 2013 08:49:39 -0700
From: [email protected]
To: [email protected]
Subject: Elements 11 will not print with Epson R2000?
Re: Elements 11 will not print with Epson R2000?
created by A.T. Romano in Premiere Elements - View the full discussion
Ollie37
Thanks for the follow up.
Barbara Brundage in the Photoshop Elements Forum will probably have the answer to your Photoshop Elements Epson scanner issue. Look into that Twain driver. She will give you good input on all this.
Also, see your other thread about Adobe telephone contact information. I have posted in that other thread also.
ATR
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5676121#5676121
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