Elements 13 will not run on my Windows XP. Can I exchange???

I purchased Photoshop Elements 13, but cannot use with my Windows XP. How do I exchange for Elements 12?

Hi,
I have the same problem, and I am struggling to get in contact with Adobe. Either there is no phone support to get ahold of, or the customer service chat is not available. This is extremely frustrating so if you can give me a tip on how to proceed that would be highly appreciated. I've tried the link you provide above, but I don't get through to Adobe do discuss this matter.
I'm located in Sweden if that has something to do with it.
Thanks,
Magnus

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Premiere Elements will not run - HELP

This is infuriating as I had the same problem with PE 8. I have installed the trial version of PE10 and when I run the application I get the "Welcome to" screen but when I click on either start new project or open project in seems to go through lots of start up loads, then - nothing. The last thing it does is say "loading Importerquicktime.prm" then it dies leaving the "welcome to" screen. What is wrong please. I had loads of issues with PE 8. It is not looking good for this latest version.

Buy and install a 2nd internal hard drive for all of your video files and projects... 7200rpm and not a "green" drive
Or, use an eSata external hard drive... again, 7200rpm
My 3 hard drives are configured as...
1 - 320Gig Boot for Win7 64bit Pro and all program installs
2 - 320Gig data for Win7 swap file and video project files
When I create a project on #2 drive, the various work files follow,
so my boot drive is not used for the media cache folder and files
3 - 1Terabyte data for all video files... input & output files (*)
(*) for 4 drives, drive 3 all source files & drive 4 all output files
Search Microsoft to find out how to redirect your Windows swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
http://forums.adobe.com/thread/784220?tstart=0
Trying to use only ONE Hard Drive for Video Editing
You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
You as a person cannot do both at the same time with the same hand
A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing
You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything
I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit
Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for SD (Standard Definition) video editing
Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433 use USB externals for editing
A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used the eSata Dock below... for reference only, YMMV and all the usual disclaimers
http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

ITunes 11 will not run on on windows 7 normal mode or safe mode

I am at my witts end here. I don't know what to do anymore. Let me first start off by saying I hadn't updated itunes in months so I'm sure that probably has something to do with this. Finally upgraded and now itunes won't do a **** thing. I've gone through the troubleshoot guides and done everything step by step and nothing works. I've uninstalled quicktime. I uninstalled itunes, rebooted, and reinstalled (with no quicktime) still nothing. I tried opening it while holding down shift + ctrl so it would open in safe mode and still nothing. I tried removing pref files and still nothing. Tried creating a library, still nothiing. Removed the SC file. Again nothing. I did discover one thing. I tried creating a new user and once I did that it opened up fine, so I do know that it has everything to do with my main user. I don't know what else to do. Does anyone know something I haven't tried. I'm guessing there is a file or files that are messing it up. (Oh i tried repairing too, nada there as well) I'm desperate for a solution so I can use itunes again. Help!!!

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

Trying to upgrade to V.8, cannot open Firefox. Have uninstalled, loaded 8 again then 7 , 9 and finally 6. The program will not run. Operating Windows 7. When I try to uninstall, I am asked to 'close Firefox' but it isn't open ( Task Manager confirms).

Firefox 8 won't open. The Windows 'wheel' which indicates a program is opening spins for about 5 seconds and then stops and nothing happens. I have spent several hours uninstalling and then loading different versions but still the same thing happens. I frequently switch off and restart the computer but nothing happens. I have changed the Windows firewall to allow Firefox, again nothing happens.

In the task manager, are you looking at Processes? That is where you find Firefox listed when you see no interface, not in Applications.
This page might have some useful information about that problem.
* http://kb.mozillazine.org/Profile_in_use

After running malware cleaning software ( atfcleaner, gooredfix and tdsskiller) to fix a google redirection in firefox , google gmail will not run in standard mode,What can be done about this ?

my os is windows xp pro
Ive got the latest firefox 3.6.10
cpu info: intel centrino 10
when I go to the gmail website I am able to sign in .
after I sign in it takes me to the usual page which says " loading [email protected] which usually takes a moment or two.
now it tmes out with the messages :
This is taking longer than usual. Try reloading the page.
If that doesn't work, you can:
1. Disable Labs and try again.
2. If you're on a slow connection, try basic HTML view.
3. For more troubleshooting tips, visit the help center.
try reloading the page it will keep on timing out

Hi,
Please try to rebuil the WMI repository.
For detailed information, please refer to the blog below,
http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx
If issue persists, due to sfc doesn't work, could you try to repair your system with the installation disk?
Best Regards.
Steven Lee
TechNet Community Support

12-month old iMac running Mavericks will not run Yosemite

I have an iMac 21.5", bought new in September 2013 and currently running Mavericks with no problem. The OS is on the internal Mac HDD while Time Machine is on an external HDD. Previous OS updates have installed OK.
Yosemite however will not run. After installation I can log in with no problem and all seems well -- the first time. All attempts to log in after the first produce the Apple logo and progress bar, but the bar advances only about one third of the way and hangs up, even when left for an hour or more. Nothing at all can move it -- all I can do is reboot by powering off/on. No login appears, just -- the logo and progress bar, which starts to run then stops as before.
If I reinstall Yosemite then I get one login as before, followed by the same failure -- I have now re-installed three times.
I have tried rolling back to earlier (pre-Mavericks) OS versions on Time Machine before installing Yosemite -- same result.
Right now I am back on the previous Mavericks. All is OK and I can live without Yosemite, but I am becoming concerned for future-proofing my apps. Newer versions, for Yosemite, are not going to run.
Any help would be appreciated please.
Best wishes to all.

Sadly it did not last. Yesterday it again froze on login and this time Safe Boot got me nowhere.
No doubt if I carry on experimenting I can sort it out, but I can longer justify the long breaks from my work. I have rolled back via Time Machine to my last Mavericks-based save, and there it stays until someone at Apple gets to grips with Yosemite. Or replaces it, which I expect won't be long . . .
It just is not good enough to tell the consumer that they must accept bugs with a new release, or that it's all their own, or their system's fault or that they should get help from a support forum -- any clerk should be able to sit down and just use it. If a machine was running OK with an existing OS, then it should seamlessly switch to the new without calling for a Masters in IT to figure it out. No ifs or buts. We pay a premium price for a Mac and deserve better than this from Apple.
From my standpoint, Yosemite is without doubt the worst beast of an OS -- from any source -- that it has ever been my misfortune to encounter. This is my third Mac over the years, and at this rate it's my last -- for all Microsoft's failings, I have never encountered anything like this with Windows.

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

The Elements 12 Mac disk works fin - I also have a Dell, and the Windows disk will not run at all, sounds like it's grinding, and is almost impossible to remove from the hard drive. I cannot find any place to tell me who to CALL to ask for a replacement!

The Elements 12 Mac disk works fine - I also have a Dell, and the Windows disk will not run at all, sounds like it's grinding, and is almost impossible to remove from the hard drive. I cannot find any place to tell me who to CALL to ask for a replacement!

Hi Samcat,
You can use a download instead of the disk as an alternative: Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe you can license with your serial
Please test the disk in another windows machine to check if it's caused by the drive or the disk. If you tested with 2 drives please start a support case, i assume Adobe will only provide downloads at this point. They are the same as the trials. If you still need a disk you can burn the trial to a disk as a backup disk. Good luck!

PSE 5 will not run in Windows 7?

Hi,
I recently upgraded from Windows Vista 32 bit to Windows 7 64 bit - I reinstalled PSE 5 but now it will not run.
I get the following errors:
- Could not load the FastCore Routines module because the file could not be found.
- Could not load the MMXCore Routines module because the file could not be found.
- Could not load the Multiprocessor Support module because the file could not be found.
- Could not initialize Photoshop Elements because the file could not be found.
- The action you have requested could not be completed because the application is not responding. It may still be loading or waiting for a response from you.
I searched for the errors on the forums and found the common responses that the 5.0.2 update needed to be installed. I installed the update but it hasn't fixed the problem.
I also saw that many people had managed to run it using compatibility mode - I have tried running it in Windows Vista/SP1/SP2, Windows XP etc but nothing likes it.
Can anybody please help? I had absolutely no problems with this software before and I'm half tempted to buy PSE 10 (which I can't afford to do) just to save me the hassle.
Thanks in advance.

Hi Laura,
Since you've uninstalled and re-installed PSE5, we have to assume that those files are in the correct location. If someone here has PSE5 installed, it would be nice if they can confirm that.
The next thing to try is disabling Data Execution Prevention (DEP) for the editor:
Use Start...Control Panel...System.
On the left, select "System Protection".
Select the "Advanced" tab.
Click the "Settings" button in the "Performance" section.
Click on the "Data Execution Prevention" tab.
Use the bottom radio button ("Turn on DEP...except those I select").
Click the "Add" button, then browse to the
"C:\Program Files (x86)\Adobe\Photoshop Elements 5\PhotoshopElementsEditor.exe"
file.
Make sure that the editor's file has a check in its box, and do "OK" to back out of all the dialog boxes.
Reboot.
Ken

Firefox will not run after System restore or running in compatibility mode for windows 98. How do I fix this? I already tried all other solutions on this site.

I was running Firefox fine just yesterday. I screwed up the registry a litle while removing an installed program completely, so I restored the system and everything appeared to work fine. I then decided to play an old video game, Return to Krondor, which was made back in 1998, so I ran the program with no other programs running in compatibility for windows 98. After finishing the game, I closed it and put the computer in hibernation mode. I come back today and firefox will not run at all. It is not running in the background and there are no programs running. There are no services running which could interfere with it. I think somehow Firefox may think I'm in compatibility mode still, but I have no idea.
I'm running windows Vista 32 - bit with an AMD 2.4ghz processor, 4gb ram on an Emachine computer. I have already tried system restore, restart, processes etc. Nothing works. I can still run Internet explorer and all other programs.

The person that I was assisting, has Windows 7 which has 64 bit system. Her browser was IE 10.
Was IE11 ever offered (or installed) via Windows Update?
Is her computer currently fully-patched at Windows Update?
Is Adobe Shockwave Player v12.1 (or higher) installed on her computer?
Is Adobe Flash Player v15.0.0.189 (or higher) installed on her computer?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Troubleshoot Shockwave Player installation for Windows
http://kb2.adobe.com/cps/403/kb403264.html
You will find support for Shockwave Player in this forum:
http://forums.adobe.com/community/webplayers/webplayers_shockwave
~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

ITunes 10 will not run on Windows 7, 64 bit

I have upgraded to itunes 10 and now it will not run. In task manager the process is running but no programme. i uninstalled all itunes, quick step, bonjour and apple folders. Then tried a clean instal of itunes 10. Still didn't work. Uninstalled again and reloaded v 9.2 and it works. Tried disabling bonjour and ran the instal of 10 again and it still doesn't work. This is becoming a major pain as I am stuck on v9.2.

Try installing the version 10 again so we can check on a few other characteristics of the problem, seeoh.
(1) Does your QuickTime Player launch, or do you get an error message of some kind when you try to launch that?
(2) Try (by way of experiment) disabling the BonJour Service.
In your Start Menu, right-click Computer and select "Manage".
Expand "Services & Applications".
Open "Services". (Maximise the window to better see what's going on.)
Right-click the BonJour Service and select "Properties". In the "General" tab, set Start-up type to "Disabled".
Restart the PC, and try launching iTunes again. Does it launch this time?

HT1925 After failed update of itunes yesterday, now will not run with error message "MSVCR80.dll can't be found, APSDaemon.exe not running". Windows 7.

After failed update of itunes yesterday, now will not run with error message "MSVCR80.dll not found" APSDaemon.exe will not run. itunes will not now run.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Windows 8.1 will not run my install CD for Photoshop 5.0. What can I do ?

Windows 8.1 will not run my install CD for Photoshop 5.0. What can I do ?

i'm not sure your expectations are realistic. ps 5 was designed for win95.
you can't fault adobe for failing to design ps 5 so it would be compatibile with an os that wasn't in existance when ps 5 was released.
to be sure, adobe did not warrant their software would work with all future operating systems. and no other software company can or does make such a claim.

BB Desktop Software 6.1 will not run on Windows 7 64-Bit

I wrote to the forum of my problem, and a nice person here told me that I may be having the same problem as others and to repost my question to this link
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/BB-Desktop-Software-6-1-will-not-run-...
I went there and cannot find a button to tick to post to that page, so I went one back and posted my problem in hopes of finding help. BB4matt even told me what my laptop is. A Genuine Windows 7 home Premium 64 bit Operating System, and that Desktop 6.1 will not run on this system, to copy my problen to the above link, (which I couldn't figure out how to do) or start a new one under the heading I used, that I MIGHT attract a guru of sorts, BB Tech Advisor, ViciousFerret. MR FERRET, please help!
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P
Hi.
I have read in these forums and am still lost. I know my answer should be in hre somewhere, but if it is I am unable to understand it, so be patient as I may be reasking an already answered question.
I try to be a good lil girl and follow forum rules, but am lost here.
I bought a new laptop, a Dell 17R It runs Win 7 I think. Lots of ROM/RAM. I dowloaded the desktop program from bb dot com and cannot get it to work. First it asked me to trouble shoot, and reconfigured the DT prog for Win XP.
It then acknowledged my Torch and dld my photos. Then it decided I didn't have space and undid whatever it did.
NOW I cannot get the program, once it opens to recognise my phone at all! ACK!!
I need someone who understands this gobbltygook to explain to me what to do. I need to unload my photos, as I use my phone to take pix more than I would have thought.
I am a photog, and it's better than my first digital this Torch 9800 is, and video quality, OMG, but the vids are too big to upload from the phone..........(IDK why cuz it did at Christmas?)
Anyway, please help me here, as I can use a computer, e-mail, Facebook, Picassa, other than that, IDK too much about them. (It took my YEARS to spring for this laptop)
Thank you in advance for your patience.
P

I have the same issue. It gets to a desktop manager picture and just freezes.

I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again.

Elements 13 will not run on my Windows XP. Can I exchange???

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