Elements 13 wont open raw files from Nikon d750

Elements 13 wont open raw files from Nikon d750 camera, wont update either from the help menu, any ideas what to do.

carper
According to Adobe document, you require installation of at least Camera Raw 8.7 for your Nikon 750 for your Photoshop Elements 13 and Premiere Elements 13.
https://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
And, I believe based on the following that Photoshop Elements 13 Premiere Elements 13 ships with Camera Raw 8.6.
https://helpx.adobe.com/x-productkb/global/camera-raw-compatible-applications.html
Consequently, the solution appears to revolve around getting the Help Menu/Updates to work since there is no manual install of Camera Raw 8.7 for 13.
Until the Premiere Elements update problem is resolved, you may have to resort to using the Nikon software. There is also the DNG 8.7 Converter
which you can download from Adobe link, not requiring the Help Menu/Update as does Camera Raw 8.7.
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 8.7
There have been several reports of Help Menu/Update failures. I have not seen a generalized solution. I can only offer the
the typical "Does the problem exist with and without the antivirus and firewall(s) disabled?"
ATR

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