Elements 7.0 and 5.4 plug-in download issues

I cannot download the 5.4 or 5.5 plug-in to use the RAW feature for my Canon G10 camera in Elements 7.0. Adobe tech support is of no assistance after numerous e-mails and four tech support discussions, one of which ended with the technician hanging up on me. Downloading will only go as far as to the set-up and then it tell me that it cannnot install the upgrade. No reason is given. Any suggestions?

Barbara didn't express any sarcasm.  This is a user-to-user forum where employees rarely post, and for other users here to help, we need details of what's going wong.
Here's how to upgrade the Adobe Camera Raw plug-in:
1. Go to Adobe.com and click on Downloads.
2. On the right-hand side, under Camera Raw 5.4 Update, click Windows.
3.  Halfway down the page, there is the following:
IMPORTANT NOTE: If you use Photoshop Elements or Premiere Elements, or you need to manually install the Camera Raw plug-in, use the appropriate link below:
Photoshop Elements Camera Raw 5.4 plug-in for PSE
4. When you click on that link, you come to the ACR 5.4 update page for PSE.   Below the Proceed To Download button are installation instructions that start with:
To install with Adobe Photoshop Elements:
NOTE: You must follow all of the new instructions in order to successfully install the Camera Raw Plug-in for Photoshop Elements.
If you don't follow those instructions precisely, the upgrade won't work.

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