Elements 8.0 crash
I have been using Elements 8.0. Recently, as I was archiving pictures, my computer froze up. The only thing I could do was to manually turn off the computer. Since then, when I try to launch ORGANIZER it comes up, but then I get an error message it has unexpectedly quit and that a crash report has been generated. It asks for an explanation as to what I was doing at the time and I have written and submitted it 4 times with no response from Adobe. I have found a report from Adobe by searching for adobe.com/support/security/advisories/apsa11-0. The problem is explained in apsa11-03. It gives no instructions as to what to do. It says I may be vulnerable to hackers now. I have called the help desk and only got the run around, no help, no information. I was told by them to come here and ask my question. HELP! What do I do?
The Organizer preferences may have become corrupted, needing to be automatically re-built on a re-start.
Quit Organizer
On Windows go to:
C: \ Users \ [your user name] \ AppData \ Roaming \ Adobe \ Elements Organizer\ 8.0 \ Organizer\
Rename the file with the key symbol psa.prf as psa.old
Restart the application and wait for the prefs to get rebuilt.
AppData may be a hidden system file. See the link to reveal hidden files.
http://windows.microsoft.com/en-us/windows-vista/show-hidden-files
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Thanks for the follow ups. Sorry that the news were not better.
I am not sure how worthwhile it might be, but here are some possibilities
a. create a new User Account with Administrative Privileges and try to install and run Premiere Elements 12 there.
b. Download and install a new set of Premiere Elements 12 installation files...or for 13 for that matter...
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
or
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
When you go this route, you need to read and carry out carefully the web page's "Note: Very Important Instructions"
in order to avoid an Access Denied message.
The history on the dvacore.dll is encouraging. But, please review and consider.
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As the title says Photoshop Elements 10 Mac crashes when opening images! I cannot understand why this is happening as i've never had any issues with it before.
Below I have copied and pasted the crash report in the hope someone can decypher it and tell me why this is happening.
Any help is greatly appreciated.
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Crash Report:
Process: Adobe Photoshop Elements Editor [23272]
Path: /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor
Identifier: com.adobe.PhotoshopElements
Version: 10.0 [20110831.m.17215] (10)
Code Type: X86 (Native)
Parent Process: launchd [128]
User ID: 501
Date/Time: 2013-07-10 16:44:09.374 +0100
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 253101 sec
Crashes Since Last Report: 8
Per-App Interval Since Last Report: 39109 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: 610CE585-EE61-A1BD-EDC5-1DBB16EAE93D
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c0000000
VM Regions Near 0xc0000000:
Stack 00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=COW
-->
CG shared images 00000000c0001000-00000000c0009000 [ 32K] rw-/rw- SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.PhotoshopElements 0x00b52164 start + 7972992
1 com.adobe.PhotoshopElements 0x00b53103 start + 7976991
2 com.adobe.PhotoshopElements 0x0002889e 0x1000 + 161950
3 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
4 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
5 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
6 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
7 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
8 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
9 com.adobe.PhotoshopElements 0x00028b34 0x1000 + 162612
10 com.adobe.PhotoshopElements 0x004906c1 start + 888285
11 com.adobe.PhotoshopElements 0x00f6f3a4 start + 12286656
12 com.adobe.PhotoshopElements 0x00f70120 start + 12290108
13 com.adobe.PhotoshopElements 0x00f6d1e1 start + 12278013
14 com.apple.HIToolbox 0x9339a9bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
15 com.apple.HIToolbox 0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
16 com.apple.HIToolbox 0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
17 com.apple.HIToolbox 0x932215ca SendEventToEventTargetWithOptions + 94
18 com.apple.HIToolbox 0x9323bb17 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 491
19 com.apple.HIToolbox 0x932c8fad HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 551
20 com.apple.HIToolbox 0x932c9048 HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 706
21 com.apple.HIToolbox 0x932c7ff9 HIView::DrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned long) + 333
22 com.apple.HIToolbox 0x932b8ea5 UpdateControls + 182
23 com.apple.HIToolbox 0x93235f00 HandleWindowEvent(OpaqueEventRef*) + 369
24 com.apple.HIToolbox 0x9320d851 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 110
25 com.apple.HIToolbox 0x9339a9bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
26 com.apple.HIToolbox 0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
27 com.apple.HIToolbox 0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
28 com.apple.HIToolbox 0x93235655 SendEventToEventTarget + 88
29 com.apple.HIToolbox 0x934d844b SendEvent(unsigned long, WindowData*, OpaqueRgnHandle*) + 205
30 com.apple.HIToolbox 0x9324388c PaintWindow(WindowData*, OpaqueRgnHandle*, PaintReason, bool) + 470
31 com.apple.HIToolbox 0x9323a63c WindowData::PrepareForVisibility() + 232
32 com.apple.HIToolbox 0x932394e8 _ShowHideWindows + 484
33 com.apple.HIToolbox 0x932392ff ShowHide + 44
34 com.adobe.owl 0x02f28d10 OWLThemeAddBrush + 6524
35 com.adobe.owl 0x02ff6aba OWLDocumentCreateNonComposite + 18152
36 com.adobe.owl 0x02ff7520 OWLDocumentCreateNonComposite + 20814
37 com.adobe.owl 0x02f27928 OWLThemeAddBrush + 1428
38 com.apple.HIToolbox 0x9339a9bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
39 com.apple.HIToolbox 0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
40 com.apple.HIToolbox 0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
41 com.apple.HIToolbox 0x932215ca SendEventToEventTargetWithOptions + 94
42 com.adobe.owl 0x02f2762d OWLThemeAddBrush + 665
43 com.adobe.owl 0x02f28ef3 OWLThemeAddBrush + 7007
44 com.adobe.owl 0x02ff7039 OWLDocumentCreateNonComposite + 19559
45 com.adobe.owl 0x02ff9418 OWLDocumentCreateNonComposite + 28742
46 com.adobe.owl 0x02ff958c OWLDocumentCreateNonComposite + 29114
47 com.adobe.owl 0x0300bfc1 OWLWorkspaceBookmarkSnapshot + 25517
48 com.adobe.owl 0x02f3dbfe OWLPaletteGetIcon + 536
49 com.adobe.owl 0x02f62318 OWLWidgetShow + 370
50 com.adobe.PhotoshopElements 0x00f6cfee start + 12277514
51 com.adobe.PhotoshopElements 0x00f66aa1 start + 12251581
52 com.adobe.PhotoshopElements 0x00f6b592 start + 12270766
53 com.adobe.PhotoshopElements 0x00437ba1 start + 524989
54 com.adobe.PhotoshopElements 0x0042198f start + 434347
55 com.adobe.PhotoshopElements 0x004220c5 start + 436193
56 com.adobe.PhotoshopElements 0x0042658d start + 453801
57 com.adobe.PhotoshopElements 0x004257a5 start + 450241
58 com.adobe.PhotoshopElements 0x0041c32f start + 412235
59 com.adobe.PhotoshopElements 0x0041c4a7 start + 412611
60 com.adobe.PhotoshopElements 0x0041b076 start + 407442
61 com.adobe.PhotoshopElements 0x005e4fa9 start + 2283205
62 com.adobe.PhotoshopElements 0x005e5042 start + 2283358
63 com.adobe.PhotoshopElements 0x003b79e6 start + 258
64 com.adobe.PhotoshopElements 0x003b790d start + 41
Thread 1:
0 libsystem_kernel.dylib 0x949c50ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9313c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9313be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93123d2a start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x949c59ae kevent + 10
1 libdispatch.dylib 0x96c01c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x96c017a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x949c50ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9313c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9313be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93123d2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x949c48e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9313e2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x931cbaf0 pthread_cond_wait + 48
3 com.adobe.amt.services 0x0b839900 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0b832650 C_EULA_SetState + 2164
5 com.adobe.amt.services 0x0b839966 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_c.dylib 0x931395b7 _pthread_start + 344
7 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x949c50ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9313c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9313be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93123d2a start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x949c2826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x922fc810 MPWaitOnSemaphore + 106
2 MultiProcessor Support 0x1913a238 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x931395b7 _pthread_start + 344
5 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x949c2826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x922fc810 MPWaitOnSemaphore + 106
2 MultiProcessor Support 0x1913a238 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x931395b7 _pthread_start + 344
5 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x949c2826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x922fc810 MPWaitOnSemaphore + 106
2 MultiProcessor Support 0x1913a238 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x931395b7 _pthread_start + 344
5 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x949c48e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9313e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x931c4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x92329492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9232968e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92275acb MPWaitOnQueue + 261
6 AdobeACE 0x0315bf81 0x311c000 + 262017
7 AdobeACE 0x0315b979 0x311c000 + 260473
8 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x931395b7 _pthread_start + 344
10 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x949c48e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9313e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x931c4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x92329492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9232968e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92275acb MPWaitOnQueue + 261
6 AdobeACE 0x0315bf81 0x311c000 + 262017
7 AdobeACE 0x0315b979 0x311c000 + 260473
8 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x931395b7 _pthread_start + 344
10 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x949c48e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9313e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x931c4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x92329492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9232968e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92275acb MPWaitOnQueue + 261
6 AdobeACE 0x0315bf81 0x311c000 + 262017
7 AdobeACE 0x0315b979 0x311c000 + 260473
8 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x931395b7 _pthread_start + 344
10 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x949c28e6 mach_wait_until + 10
1 libsystem_c.dylib 0x931cac10 nanosleep + 375
2 com.adobe.PSAutomate 0x1c2086cb ScObjects::Thread::sleep(unsigned int) + 143
3 com.adobe.PSAutomate 0x1c20872b ScObjects::Thread::wait(unsigned int) + 23
4 com.adobe.PSAutomate 0x1c1e18be ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x1c2089eb ScObjects::Thread::go(void*) + 239
6 libsystem_c.dylib 0x931395b7 _pthread_start + 344
7 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 13:
0 com.adobe.PhotoshopElements 0x016ae067 sqlite3_file_control + 18162
1 com.adobe.PhotoshopElements 0x016c54da sqlite3_open + 18285
2 com.adobe.PhotoshopElements 0x016c92fb sqlite3_step + 56
3 com.adobe.PhotoshopElements 0x0165acc2 sqlite_result::advance() + 234
4 com.adobe.PhotoshopElements 0x01658dc3 dbl::sqlite_implementer::exec_sql(dbl::sql_t const&, boost::shared_ptr<boost::function<jtb::progress_result ()> >) + 481
5 com.adobe.PhotoshopElements 0x016572a9 dbl::sql_t::begin_internal(boost::shared_ptr<boost::function<jtb::progress_result ()> >) const + 319
6 com.adobe.PhotoshopElements 0x019fd3dd dbl::sql_t::begin() const + 45
7 com.adobe.PhotoshopElements 0x01241fd2 start + 15247086
8 com.adobe.PhotoshopElements 0x01249aad start + 15278537
9 com.adobe.PhotoshopElements 0x0124aff4 start + 15283984
10 com.adobe.PhotoshopElements 0x0124b14a start + 15284326
11 com.adobe.PhotoshopElements 0x01638421 Pt::ThreadStartInternal(void*) + 29
12 libsystem_c.dylib 0x931395b7 _pthread_start + 344
13 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00001bb8 ebx: 0x00001bb8 ecx: 0x00001bb8 edx: 0x00000000
edi: 0x1c60a8d0 esi: 0x00000001 ebp: 0xbfffc8d8 esp: 0xbfffc810
ss: 0x00000023 efl: 0x00010203 eip: 0x00b52164 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xc0000000
Logical CPU: 1
Binary Images:
0x1000 - 0x2227fe3 +com.adobe.PhotoshopElements (10.0 [20110831.m.17215] - 10) <1B04ADC3-E3D8-A190-822F-969CC9559AB2> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor
0x2a6b000 - 0x2a71fff org.twain.dsm (1.9.4 - 1.9.4) <A001BEFA-F163-340E-BB1A-C2905F9FC65B> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x2a79000 - 0x2e5301f +com.adobe.linguistic.LinguisticManager (4.0.0 - 7863) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x2f0e000 - 0x30aefe7 +com.adobe.owl (AdobeOwl version 3.1.12 - 3.1.12) <CDEF4B02-FC22-7D48-3FE3-61BA27E7B770> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x311c000 - 0x323dfeb +AdobeACE (1) <4ED19D67-5FCE-653F-FE47-63F2642FFD3C> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x3264000 - 0x365fffb +AdobeMPS (1) <746FBFB2-5AFA-B27F-51B1-949B3CE65FCE> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x36de000 - 0x3a03ff7 +AdobeAGM (1) <B4C93913-5929-0DD9-B6AA-F31898A40579> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x3a79000 - 0x3d98ff7 +com.adobe.CoolType (AdobeCoolType 5.08.104.14136 - 5.08.104.14136) <C8D029C6-B48A-A2B9-79E3-6022A22A6E32> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x3def000 - 0x3e0aff3 +AdobeBIB (1) <CF6D168F-10ED-7B79-9346-4607F3064DB9> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x3e12000 - 0x3e38ff3 +AdobeBIBUtils (1) <185B4EA9-AF0A-0D6C-1E12-709827408B54> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x3e40000 - 0x3e63ff6 +AdobeAXE8SharedExpat (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedE xpat
0x3e77000 - 0x3f042cb +libicucnv.dylib.36.0 (36) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0
0x3f34000 - 0x3f4f80f +libicudata.dylib.36.0 (36) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x3f53000 - 0x3fc1ffb +com.adobe.amtlib (amtlib 4.2.0.4 - 4.2.0.4) <997A56A4-498F-BBB1-189F-DF28DCDF9440> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x3fd8000 - 0x4068fc3 +WRServices (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x41ed000 - 0x4244fff +aif_core (0) <B4DCB439-E1EE-ABE3-BD12-2C42E980366B> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
0x425f000 - 0x427cffd +data_flow (0) <8E452B6F-8032-39D8-EB5C-49A4E31CB988> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x42aa000 - 0x4323fff +image_flow (0) <498A857D-F8C6-F9E0-C92F-BC3EC8680ED0> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x438c000 - 0x439cfff +image_runtime (0) <F379A952-2983-1E44-676D-BBD8259F131A> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x43b3000 - 0x4572ffe +aif_ogl (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x4628000 - 0x46f9fef +AdobeAXEDOMCore (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x47b0000 - 0x486dfff +AdobeAXSLE (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeAXSLE.framework/Versions/A/AdobeAXSLE
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The story is a bit complicated. Here is the whole tale in sequence. I bought a new camera. Images from the new camera would not import into my copy of PSE 10. I contacted adobe to see if there was a patch and was informed that I needed to upgrade to PSE 12. I got PSE 12 and installed it only to find out that the Organizer would not display anything on my computer. I contacted adobe and learned that I needed to upgrade my operating system to Mavericks. Since my computer was a 2007 model and 7 years old, it could not be upgraded to Mavericks. I bought a new computer. When the new computer arrived, I transferred all of the files, photos and applications from the old computer to the new computer. My photos were all then in a catalog in PSE 10 on the new computer.
I uninstalled PSE 12 from the new computer and re-installed it from the disc onto my new computer. Then I imported the catalog from PSE 10 to PSE 12. So I had the opportunity to “upgrade to Mavericks and try to use PSE 12” but I decided to reinstall. My answer is that I bought a new computer with Mavericks and added PSE 12 fresh by reinstallation.
I noted that none of the videos are in any stack. I reviewed my videos and if there was no thumbnail, I played the video to create a thumbnail. There were maybe eight videos without a thumbnail. The system had produced thumbnails for most of the videos. All of the videos now have thumbnails. I will try to operate normally for a few days before I try deleting the thumbnails from the catalog. Let me see if things will work with the thumbnails complete. -
Photoshop Elements 8 organizer crashes everytime I start it up
Hi,
I'm having a problem with the Photoshop Elements organizer (version 8) - every time I start it up it crashes right away. This has been happening since yesterday where I was uploading some photos to Smugmug via photoshop elements where it crashed for some reason, and now it is crashing everytime I open it. The editor, however, is working fine.
My pc is relatively new and I am running Windows 7.
Anyone got an idea about what is causing this issue and what I can try in order to fix it?Try renaming the folder "Elements Organizer" and "Online Services". These folder are present at C:\Users\<current user>\AppData\Roaming\Adobe. After renaming these folders, application should launch without crashing.
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Photoshop Elements 12 Editor Crashes When Editing Raw
Hi --
Consistently when I'm editing RAW files (Canon T2) the Elements Editor 12 crashes. To repro:
1) I'll select 5-8 photos in the Organizer.
2) Right click and "Edit with PS Editor"
3) RAW importer/editor (not sure if that's the official name, but it's the screen when I can make minor edits and white balance)
4) Select all images and open.
5) Initially they'll all open in the full PSE Editor, but after editing a few the editor will hang and suddenly wierd things happen:
a) the "after" version of the photo is a grey and white checkerboard. If I go back to the "before" version, it looks fine
b) the close file "x" button in the top right is disabled (just get a beep), but if I go under "file" and "close" in the menu, the file will close.
c) I can't close the application itself.via the "X" button or "Exit". I need to logout or manually go into task manager and kill the process.
I have a fairly new PC with vanilla installation of Windows 8.1.
Any suggestions?Update -- still having this problem but not it seems to happen when editing JPEG as well. I'm not sure how to repro it as it doesn't happen every time, but sometime between the 2nd and 10th photo that I try to edit the editor crashes right after I save or "save as". I hear a system bing and then the editor becomes non-responsive. I can "close' the file via the menu (not via the "x" button in the top right), but no other functionality works. Can't close the editor other than by shutting down or manually killing via Task Manager.
Incredibly frustrating. I'm thinking about uninstalling/reinstalling but am worried about losing all of the data in the catalog (~15k photos). I'm thinking about just writing the metadata to the files (most have it already) and manually copying the catalog files.
Anyone else have this problem and/or suggestions on how to address it?
Thanks much -
Elements 12 Organizer Crashing on Startup
Hi, my copy of Elements Organizer 12 running on Windows 7 is crashing on startup. It loads the program screen then windows immediately reports that the program has stopped working stating that "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have tried the solutions suggested here: Premiere Elements 12 Organizer keeps crashing. and Elements Organizer 12 crashes after startup and have even renamed the entire adobe folder in "C:\Users\username\AppData\Roaming". This folder gets recreated when I open organizer but the program still crashes.
If I simply rename or delete pas.prf then it does not get recreated. While if I remove the Elements Organizer folder It gets created with just 3 files and the OLD folder in the "Elements Organizer\12.0\Organizer" folder as follows:
breeze_preprocess_config.xml
BreezeConfig.xml
Log.txt
Please can you advise me if there is anyway I can fix this without having to do a full reinstall? I am keen to retain the current catalogue if possible as I have over 15,000 rated pictures in it.
I notice that there is no catalog files in the locations mentioned in: Elements Organizer 12 crashes after startup, so could you please also advise if there is another location the catalog could be stored in under Windows 7?
Thanks
AdrianI've managed to partially solve my own problem so will outline it for anyone who has a similar issue.
Firstly the locations in the thread I linked to appear to me to just the preferences files rather than the actual catalogues. I think my catalogues are in the default location which is "C:\ProgramData\Adobe\Elements Organizer\Catalogs".
It was the catalogue itself which was corrupted and specifically the file thumb.5.cache in the root directory of the catalogue.I deleted this file and hey presto Elements Organizer will now load. Everything except the thumb nails seems to be fine so after a few hours rebuilding the thumbs I am back to where I was before the corruption.
My hypothesis for the cause of the crash was windows performing a restart after installing updates overnight while I had the organiser open. -
Elements 10 organizer crashing
I have recently upgraded to Elements 10 and the organizer is exhibiting some strange behaviors.
1. It seems to crash A LOT. (You know "Photoshop Element Organizer has stopped working - checking for a solution to the problem") It has crashed several times when I tried to create new catagories but it also just seems to crash randomly.
2. Frequently the pictures in the organizer appear fuzzy if I push up the viewing size. This never happened with the previous verisions I used -- Pictures were always crystal clear. I have gone to the source files and they are fine.
I am running PSE 10 on a brand new HP quad core computer running windows 7. My photos are stored on an external drive because I have approximately 50,000 photos.
If anyone has had similar experiences or has a suggestion I would be very gratefulHoward What you state supports my contention. OE and PRE are not compliant with Aero, and show these problems. PSE is compliant (partially) and it seems to work okay. Take care and stay tuned. John H.
Date: Fri, 2 Mar 2012 13:53:54 -0700
From: [email protected]
To: [email protected]
Subject: Elements 10 organizer crashing
Re: Elements 10 organizer crashing
created by Howard_Woodard in Photoshop Elements - View the full discussion
Ok, this time I really mean it -- I give up on Organizer. It simply isn't ready for prime time. I'm no technologist so I can't relate to APIs, GUIs, CODECs, etc but I can relate to "works" or "don't work" and this program does not work. Occasionally working for short periods of time does not qualify as "works". As I mentioned above, it looked like EO was ignoring my folder selection and importing from my mirrored image. Well, it turns out that it was importing from the correct folder -- at least as long as it would run it was -- but reported location incorrectly in the properties box. I disabled my backup (X:) drive and properties reported that the file was on the "C:" drive which is correct. While leaving the properties box up I simply enabled the mirrored drive and, wa la,the properties box changed and started reporting that the file was on the "X:" drive. Because of all the Exception code 5 entries that were reporting problems with codecs and dlls I had already started uninstalling things and reducing the types of media files that I was trying to organize. Then it occurred to me that was nuts. I already have a couple of organizers in Windows Live Photo Gallery and Google Picasso 3 that actually do work. The hope of visual search simply isn't enough to overcome "don't work". I'll keep using PSE10 - I like it -- but I'll skip this poor excuse for an organizer. Maybe down the road when the Adobe folks figure out how to make an application like this work I'll give it another shot. Adios my friend, good luck, and thanks for the help I was offered and given.
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Photoshop Elements 12 Organizer crashes when importing m2ts files
When I import my collection of images and videos using "Import / From file and folders...", Photoshop Elements 12 Organizer crashes when importing one of my .m2ts files. When I debug it I get:
Unhandled exception at 0x1543025B (mc_demux_mp2_ds.ax) in PhotoshopElementsOrganizer.exe: 0xC0000094: Integer division by zero.
Is there a way for me to import m2ts files successfully? If not, then is there a way to skip importing these files.I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free -
Premier Elements 12 randomly crashing
Premier Elements 12 randomly crashing, WIndows 8.1, Dell 9020 AIO
event viewer shows;
Application: Adobe Premiere Elements.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000000AD443D5
Faulting application name: Adobe Premiere Elements.exe, version: 12.0.0.0, time stamp: 0x52251824
Faulting module name: TitlerCreator.dll, version: 12.0.0.0, time stamp: 0x5225108b
Exception code: 0xc0000005
Fault offset: 0x00000000000043d5
Faulting process id: 0x27c4
Faulting application start time: 0x01cf50362d4954b8
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 12\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 12\TitlerCreator.dll
Report Id: 272de427-be53-11e3-be81-c81f66abbe4a
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: Adobe Premiere Elements.exe, version: 12.0.0.0, time stamp: 0x52251824
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0xf4c
Faulting application start time: 0x01cf529e81a9051d
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 12\Adobe Premiere Elements.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR100.dll
Report Id: 422270fa-be96-11e3-be82-c81f66abbe4a
Faulting package full name:
Faulting package-relative application ID:WhiteLeroy
Thanks for your recent posts detailing your TImeline issues. Because of the varied remedies and setbacks with which you are dealing with, let us recap for a moment about some basics so as not to take anything for granted.
Premiere Elements 12 on Windows 8.1 64 bit
1. What is the video card/graphics card that the computer uses and is it up to date according to the web site of the manufacturer of the card? Does you Device Manager/Display Adapters area show 1 or 2 cards?
2. Review your settings under Edit Menu/Preferences/Audio Hardware ASIO Settings.
3. Delete the Adobe Premiere Elements Prefs file, and, if necessary, the whole 12.0 Folder in which it exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
4. Do a ccleaner run through (regular cleaner and registry part)
https://www.piriform.com/ccleaner
5. Assure that you do not have pile up of preview files, conformed audio files, or conformed video files.
See Libraries\Documents\Adobe\Premiere Elements\12.0 and Adobe Premiere Elements Preview Files Folders (for preview files), Media Cache Files Folder (for conformed audio cfa and pek).
See Edit Menu/Preferences/Media and the Media Cache Database area Clean button.
6. Generally check Scratch Disks for location and free space at the location to which each is directed.
See Edit Menu/Preferences/Scratch Disks.
7. General question...how project specific have these issues become?
Please review and let us rule these factors in or out.
Thanks for the follow ups.
ATR -
Photoshop Elements 10 Organizer crashing
Photoshop Elements 10 Organizer crashes randomly, and with increasing frequency to the point I can barely use it. I've read through the forum items for the Editor crashing, but the steps enumerated don't seem to apply to Organizer. Help!
Photoshop Elements 10 Organizer crashes randomly, and with increasing frequency to the point I can barely use it. I've read through the forum items for the Editor crashing, but the steps enumerated don't seem to apply to Organizer. Help!
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Elements 6 editor crashes when opening more than 1 file
elements 6 editor crashes when opening more than 1 file
It may be a lack of available memory (RAM). Open the Editor and click the menu:
Edit >> Preferences >> Performance
Photoshop Elements >> Preferences >> Performance (on Mac)
You can increase the amount of RAM available to elements, but never go above 90% otherwise you will have nothing left for running other open applications.
You can also allocate other volumes or an external hard drive as scratch disks which elements can then use in place of a shortage of RAM.
Click to view -
Photoshop elements 13 constantly crashes
Elements 13 Organizer crashes when I try to open it. I get an error message after program shows dialog box asking if I want to backup.
You're right. I'm using a Macbook Pro with 2.2 GHz Intel Core and 4 GB Memory. Elements 13 crashed during use and upon attempts to reopen, I receive this message: "The last time you opened Elements Organizer, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?" The choices are Don't Reopen and Reopen. When I choose Reopen the program reopens until it reaches the catalog and shows the dialog box asking if I wish to backup catalog and then crashes. I then get a Problem Report for Adobe Elements 13 Organizer dialog box: Adobe Elements 13 Organizer quit unexpectedly. It then lists Problem Details and System Configuration:
Process: Adobe Elements 13 Organizer [428]
Path: /Applications/Adobe Elements 13 Organizer.app/Contents/MacOS/Adobe Elements 13 Organizer
Identifier: com.adobe.ElementsOrganizer13
Version: 13.0 [20140904.m.62073] (13.0.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Elements 13 Organizer [428]
User ID: 501
Date/Time: 2014-12-28 09:23:14.237 -0800
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: B1D0E39C-42F0-EB37-7886-D90F1B3C7055
And more. Any suggestions will be greatly appreciated. -
Photoshop Elements 12 keeps crashing
My Photoshop Elements 12 keeps crashing. I've tried rebooting, I've tried upgrading, I don't know what else to do and I have a HUGE job due tomorrow.
Hi mamma8084,
If I understand you correctly, did you mean that PSE 12 crashed and relaunched causing the loss of unsaved work you have done?
Try updating PSE12 to the latest patch and then check the performance.
You might also try check the performance in a new Admin user account. -
Photohop Elements 10 Organizer Crash on .tif files
I have 30-40MB .tif files created by a Nikon LS-5000 scanner. When I add all but one or two particular pictures to the catalog the Organizer crashes. Elements 7 also crashes. The editor works fine with them as does Lightroom 4 and Windows Photo Viewer. I am running Windows 7 Home Premium on a Dell XPS 8100 (8GB RAM, 64-bit).
No error message other than Windows saying Photoshop Elements 10 (or 7) has stopped responding Windows says "Trying to find solution" and then "Program Needs to Close"
These are all photos scanned 1-2 years ago (I have about 10,000) that I try to import
The Editor works fine with every one I tested (about 10 that all cause the Organizer to crash)
No differnces that I can tell and the same file can load OK and those that cause a crash.They were all created the same way. 33MB file and 44MB file crash. 37MB file loads OK.
Chris -
How do i fix elements 7 app crash
how do i fix elements 7 app crash
The crash is in organizer.My hard drive size could be an issue. I have only 11.8GB remaining out of a total of 139GB. Elements has stopped running and I don't have access to my photos. Crash took place while I was uploading pics to smugmug
From: psejunky <[email protected]>
To: zachozzy <[email protected]>
Sent: Friday, February 24, 2012 2:51 AM
Subject: how do i fix elements 7 app crash
Re: how do i fix elements 7 app crash created by psejunky in Photoshop Elements - View the full discussion
Are there any specfic steps which lead to application crash?
is the crash seen in Editor or organizer?
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