Elements 8 crashes on multiple monitors

Question

I've been using Photoshop in it's many incarnations for years but as many in my camera club use elements and they keep asking me "how do you do this" and "how do you do that" I thought it would be a good idea to install a copy of elements 8 on my computer. Bought a copy on line and installed it. The first thing it did was start generating thumbnails of my Photography folder, although there is over 160,000 shots in there it decided it was only going thumbnail 67,000 (which some 2 days later it's still doing, please tell me it doesn't refresh the thumbnails every time it starts up). I thought I would move the PSE8 Organize screen to another monitor while I got on with something else, big mistake! I reduced the size of it with the restore down/maximise button and it just disappeared. I can click on the task bar icon and some times it will come back up, other times it won't. Some times it will pop back up on a monitor it wasn't on in the first place, other times a notice will pop up saying Elements 8 has stopped working do I want to send a report in. Oh! I forgot to mention that when PSE8 starts up it send parts of the other 3 displays grey which can be put back to the correct colour by passing over the corrupted sections with the mouse pointer. I have two systems and each system has two graphics card in them with four monitors connected to each system, one system is intel based with the graphics cards being ATI, the other system is AMD based and has Nvidia cards in it. To check the fault is not specific to to one set up I have now put a copy on the other system and it does exactly the same thing, I have no problem with any other programs including CS4; any one got any ideas on how to cure this?

Answer 1

If I buy a Land Rover Discovery I don't expect the cigarette lighter to pop out every time I go over a bump, I also wouldn't expect Land Rover to ask me to try several different measures to see if "I" can find a solution. I would have expected them to have tested the Discovery under every possible condition to make sure it performed flawlessly every time it was used before they released it to the public. I have limited knowledge of computers and even less time to mess around trying to get a "rogue program" running correctly, the program has been shelved and that's where it will stay, I'll just put it down to experience and make sure I fully test any more Adobe programs "before" I purchase it.
If another forum user hade made the suggestion then I would have been more thankful; but you're an employee (that's what your avatar says anyway) so as the compnies representative I'm afraid you get a different response, please note that my response didn't take two months either!