Elements 8: Serial Number Accepted, Log-on Okay; Download 30 day Trial.

I have purchased Photoshop Elements 8; my serial number is accepted, and account opens under my name and welcomes me back.  I receive a notice that I have a notice "check out some quick tips to see what you can do with your 30-day trial of Photoshop Elements 8".
I get no option to contact Customer Service by Email.  I am on the East Coast, Time Zone "-5"; I can't even get "On-Line Chat".
I am going to delete the program, and absorb the cost; this is not the only program available for processing photographs!  I plan to find another program that has an easier Customer Service function.  I am doing all of their work, and find it impossible to get satisfactory Customer Service.
PS:  I am also deleting Adobe "Reader 9" from my system!
John Anderson, 20 Haven Avenue, Abingdon, MD 21009.

Hi John,
Glad to hear that you havent given up on PSE.
Just a suggestion: If PSE 8 is already installed right now on your machine and you are planning to upgrade your OS now, then please uninstall it first and then upgrade the OS. This way you will be able to make sure that you dont run into any issues which may be caused by OS upgrade.
I am not much aware of how sales team works to be very frank, but I know that there have been instances on the forum where users have contacted Adobe sales team, talked to them over the phone, explained the situation and got a backup/duplicate DVD by confirming that they are having a valid serial number/purchase order of PSE 8. Try it out and you might be lucky to get a copy for yourself.
Regards,
Ankush

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